Principle Toyota in Memphis

I found it unacceptable for the 3 1/2hrs it took to put on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing at thet time and estimate of the cost of this repair work. More

All of the sales team go out of their way to make you a happy BUYER. They make things right, no matter the time of day or night. They helped me work out getting one of the two cars I bought to Wichita to happy BUYER. They make things right, no matter the time of day or night. They helped me work out getting one of the two cars I bought to Wichita to my daughter and hers back as the trade. Two cars we got from Performance 18 months ago, and we are back to trade again. Repeat buyers should tell it all. More

My 2008 Camry has been having visor issues, the second one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he w one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he would order one for me. Within in hour I got a call from David Sees saying they had a visor for me. An appt. to install it was made for later that afternoon. David greeted me and said it would be about 45 minutes. Well, after about 15 minutes he finds me to say that my car was ready to go. Since they were backed up in the service dept., he took it upon himself to install the visor so I wouldn't have to wait any longer. Before I left David gave me the info I needed to request reimbursement from Toyota for the first visor replacement that I had paid for myself last year. This kind of customer service is typical of Performance and David Sees in particular. He has always been informative and honest, and very good about answering any questions I might have. It's comforting to have a relationship with someone like him at Performance. Thanks again to him for the wonderful service. More

I would like to leave a wonderful review for two of your employees in sales! Mauricio and Lamonte were fabulous to deal with! Lamonte returned my phone call immediately and we tentatively struck a deal over employees in sales! Mauricio and Lamonte were fabulous to deal with! Lamonte returned my phone call immediately and we tentatively struck a deal over the phone for a new 2012 Camry. I went in the next day without my husband, and Mauricio was already aware of the deal that I made with Lamonte. Both of them sat down and listened to me fully about all of my wants and needs in the new car. Mauricio was immediately finding keys and showing me cars. It was pouring rain out and he was so patient to let me pick the perfect color. He kept switching cars around and positioning them side by side so I could pick the best car! Never even giving it a second thought or making me like a burden. Both men were perfect gentlemen with wonderful demeanor! They treated me and my daughter with so much care and respect. Sometimes you don't get that when you are dealing alone without your husband. Anyways... I want you to know, that it is hard to find great employees that do their job so well! Best buying experience that I have ever had at a dealership, and we have lived in many states across the US. Thank you so much for taking such good care of our family! More

Sam acted as a total professional. He worked with us to our complete satisfaction. Our experience with other salesmen in other dealerships had been less than satisfactory, so we were nervous about making a our complete satisfaction. Our experience with other salesmen in other dealerships had been less than satisfactory, so we were nervous about making a good deal. Sam put us at ease in selecting the car, in test-driving the car, and in ultimately making the deal. He was polite, accommodating, personable, and a pleasure to do business with. More

Our company has a fleet of Toyotas. The vehicles themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with many issues daily. Knowing that the cars and trucks are well taken care of eliminates worries and enables me to focus on other things. Thank you David Sees and Performance Toyota for your excellent service. We consider you a part of our team! Tony Powers, Pharm.D. CEO Medical Alternatives Memphis, TN More

I trust Bob and his opinions on service requirements for my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be requ my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be required. My first Camry was purchased from Performance Toyota in 1991, then another in 1999 and my current Camry in 2011. Its apparent that I trust the dealer and service staff and absolutely recommend them to friends and acquaintances. The 1999 Camry was totalled in Jan, 2011 and rather than accept the opinion of others on a vehicle I might consider, I called Bob asking that he recommend a salesperson at Performance. The waiting area, shop area available to customers and the parking lot are all immaculate. I've made use of the shuttle several times and found it to be clean with friendly drivers. I'm female and know nothing about cars, so it says a lot that I keep returning to Performance Toyota. Over the past 20 or so years I've worked with a number of service staff and an a satisfied customer! More

I own a 2004 4 Runner and LOVE it. It is the best vehicle that I have owned until I bought a 2012 RAV4. I am sold TOTALLY on Toyota. My older brother got me started. He has owned 5 4Runners. He w vehicle that I have owned until I bought a 2012 RAV4. I am sold TOTALLY on Toyota. My older brother got me started. He has owned 5 4Runners. He would buy one and give each of his children 1, now the whole family drives 4Runners. A GREAT vehicle will sell itself. More

I made an appointment for an oil change for my new Camry purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated. Wonderful service!! More

I really enjoyed having Eric Patton as my car salesman. He was very professional & courteous while I was looking for a car. Also I would like to thank Lomonte Hardin who works in the finance department fo He was very professional & courteous while I was looking for a car. Also I would like to thank Lomonte Hardin who works in the finance department for helping me getting the car financed. More