Principle Toyota in Memphis

I took the car in for an oil change. The tires needed to be rotated and balanced. I was out of there in less than an hour. That's great customer service. be rotated and balanced. I was out of there in less than an hour. That's great customer service. More

appointment time is extremely helpful and with good service employee to help you thru the process is an good benefit. communication between service employee and customer is paramount. service employee to help you thru the process is an good benefit. communication between service employee and customer is paramount. More

i had a great experience at Performance Toyota. as always the staff were friendly and courteous and service to my car was done in a timely manner. i feel that the staff at Performance really care ab always the staff were friendly and courteous and service to my car was done in a timely manner. i feel that the staff at Performance really care about me and they want me to leave satisfied. each time i take my car to Performance i have a pleasant experience. i would recommend Performance Toyota to any and all who need service for their Toyota. More

It was a great experience! The staff was very friendly & professional. Work was completed in a timely manner and I felt like my car was well cared for. & professional. Work was completed in a timely manner and I felt like my car was well cared for. More

I thought that I had made the best choice in buying my car from Performance Toyota, now after my experience with the car service dept I feel totally different. When I first brought my car in for oil chan car from Performance Toyota, now after my experience with the car service dept I feel totally different. When I first brought my car in for oil changes or flat tires or car noise problems, they would address the problem and ask me if I would care to get it taken care of at this location on Winchester. I was told that it would be taken care of and most of the time it has been. But once I came in with the noise from my car that sounds like it was falling apart there has been a problem. I took my car in and was screened by Lamar each time I came in for this problem. At first he had said to me that it was my brakes and that the noise was normal. The second time I was told that as long as the car stops when I push on the brakes that I had no need to worry. Then I was called by a representative from the service dept for a survey. After I spoke with her and let her know that now I was afraid to drive my car because I was fearful that the car was still making a noise under it around the wheel somewhere, she said to me to bring the car back in at three pm to be checked. I brought the car in and saw Lamar again. The one strange thing he did was after my car had been in the service area for some time was to remove the service tag from my rear view mirror and the service papers from my dash. He said that I had nothing to worry about and that the noise is normal and that there was no charge for the evaluation of my brakes. For the last few days there now is a scrubbing noise when I back my car up. I have left my name and number for Lamar to call me about the noise but he nor anyone else has called me back. Can you help. You tell me what is really going on. Bewildered More

I had the very best car buying experience with Brady, he explained everything to me, answered all my questions. I highly recommend this dealership to anyone. explained everything to me, answered all my questions. I highly recommend this dealership to anyone. More

The service was what i have come to expect from Performance Toyota. The attention i received was prompt, courteous, and professional. The reason for my visit was routine maintenance, and i was no Performance Toyota. The attention i received was prompt, courteous, and professional. The reason for my visit was routine maintenance, and i was not disappointed. More

My son, Robert, and I have never had such an excellence experience working with a car sales person! We have bought many, many cars in our lives; but the time, extraordinary information, patience with our experience working with a car sales person! We have bought many, many cars in our lives; but the time, extraordinary information, patience with our questions, and extreme understanding and kindness exhibited by Sam Kinnare was unbelievable - and a world away from other experiences that we have had over many years. We will recommend him to anyone/everyone that we know - and we have already begun to tell everyone about Performance Toyota and Sam Kinnare. Susan Goodman and Robert Companiotte P.S. In past years, we bought a Camry, a 4-Runner, and a Tacoma from Performance Toyota; but our experiences were never close to Sam Kinnare's excellence! More

Went to have my passenger brake light checked and the service personnel discovered that I needed some serious maintenance and a tire fixed that had a nail in it. Was so appreciative since I was looking service personnel discovered that I needed some serious maintenance and a tire fixed that had a nail in it. Was so appreciative since I was looking after my nine month grand daughter and would not have like to have a flat on the side of the road. Very courteous and conscientious personnel plus the service area was neat and clean. Even though I live in Florida, will definitely have them service my vehicle on future trips. Again thank you Mr. Tyler for your thoroughness. More

Ask for Bob when you go to this place, he is really nice, reliable, knowledgeable, and professional. He helped me a lot and kept awesome follow up by calling me on my cellphone. reliable, knowledgeable, and professional. He helped me a lot and kept awesome follow up by calling me on my cellphone. More