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Principle Toyota in Memphis

Memphis, TN

Overview
Reviews
Vehicles
4.8
1,903 Reviews
Call Dealership (855) 976-7353
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7370 Winchester Road

Memphis, TN

38125

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Showing 1,903 reviews

February 21, 2024

Sheldon in the service dept was really great. He was very details and honest about everything. More

by williba1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
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Mar 11, 2024 -

Principle Toyota in Memphis responded

Williba1969, thank you so much for the positive review!

February 19, 2024

Great service, efficient, friendly, easy to make appointments, clean facility, nice staffing, comfortable seating and waiting area More

by ttocscj88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper Walker
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Mar 11, 2024 -

Principle Toyota in Memphis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 16, 2024

Rodger was an incredible service provider. He was ready to help and explained everything to a T. I really appreciate all his hard work and help. More

by blackbelt5328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Report | Print
Mar 11, 2024 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We hope you have a great day!

February 16, 2024

Roger took very good care of me. He was helpful and very polite. The only problem I had involved the parts department, but that was resolved to my satisfaction. Thank you Patrick. Ov More

by athompson1153
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Rodger Parker
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Mar 11, 2024 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Thank you, and have a fantastic day!

February 15, 2024

Took g ood care of us Thank you I didn't bring the car in, my husband did More

by Peanut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Report | Print
Mar 11, 2024 -

Principle Toyota in Memphis responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 15, 2024

Very nice service writer. He listened to concerns and answered all of my questions. Will def return to dealership. Fast service! More

by Jesmomscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea another great mechanic there. , Shelton Maben, John Forrester, Rodger Parker
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Mar 11, 2024 -

Principle Toyota in Memphis responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

February 14, 2024

Great! I loved my experience! I did not have to wait long and I was out quickly. My tech Shelton was super! More

by jomc445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Report | Print
Mar 11, 2024 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We hope you have a great day!

February 09, 2024

Ask for Poh Ng. she was attentive, knowledgable and went above and beyond to help my son pick out his first car. Thanks Poh! More

by jmasters6685
Recommend Dealer
Yes
Employees Worked With
Poh Ng
Report | Print
Mar 11, 2024 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We hope you have a great day!

January 31, 2024

Service always done completely and in a reasonable time frame. Rodger Parker is very professional and excellent Advisor. More

by Rogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Report | Print
Mar 11, 2024 -

Principle Toyota in Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We hope you have a great day!

January 30, 2024

I come to this dealership because of the leadership of the auto repair department. Specifically I am calling out John Snell for his knowledge, and professionalism. I come specifically because of him. If More

by edowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Snell 10 stars!!!!! He is not listed on your computer software., Shelton Maben
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Jan 30, 2024 -

edowens responded

You need to look at the review system for your dealership. On some of the surveys Toyota is not listed. How can you give a review? I come to Prinicple Toyota because of the professionalism and the leadership. Specifically I come because of John Snell. I am a retired Air Force Colonel. During my 30 years with the military I was stationed over the US and Europe, traveled around the world and worked with outstanding personnel. At one time I was responsible for the review and handling of approximately 35000 personnel. I also sat at senior Judge on Court Martials. No many because of the professionalism of our people. I come to Principle Toyota in Memphis because I met such a professional in the Service Department. His name is John Snell. Completely honest, professional, caring, and shows the interest you want from the Service Department. His goes the 100th mile to ensure that you understand the work accomplished on your vehicle, Even if you don't agree you understand in detail what was needed and what was done. I watched other Service personnel at Principle Toyota and evaluated all of the personnel as caring, direct, honest, and interested in their customer. John excels at all of these and more. He has my complete trust. I never question what he tells me. I experienced this quality many times in the military. Not so in the civilian world. John is my exception and my example that all others working there are of equal quality and value. Thank you to Principle Toyota leaders for supporting their team. They deserve it!!!!!!!!!

Jan 30, 2024 -

edowens responded

Great Dealership, Great Management, Outstanding Service Department. John Snell is why I come there. If he leaves I will also. I am certain others feel the same way!!!!!

Jan 30, 2024 -

edowens responded

You need to look at the review system for your dealership. On some of the surveys Toyota is not listed. How can you give a review? I come to Principle Toyota because of the professionalism and the leadership. Specifically I come because of John Snell. I am a retired Air Force Colonel. During my 30 years with the military I was stationed over the US and Europe, traveled around the world and worked with outstanding personnel. At one time I was responsible for the review and handling of approximately 35000 personnel. I also sat as Senior Judge on Court Martials. Not many because of the professionalism of our people. I come to Principle Toyota in Memphis because I met such a professional in the Service Department. His name is John Snell. Completely honest, professional, caring, and shows the interest you want from the Service Department. His goes the 100th mile to ensure that you understand the work accomplished on your vehicle, Even if you don't agree you understand in detail what was needed and what was done. I watched other Service personnel at Principle Toyota and evaluated all of the personnel as caring, direct, honest, and interested in their customer. John excels at all of these and more. He has my complete trust. I never question what he tells me. I experienced this quality many times in the military. Not so in the civilian world. Principle Toyota Service Department is an exception!!!! John is my exception and my example that all others working there are of equal quality and value. Thank you to Principle Toyota leaders for supporting their team. They deserve it!!!!!!!!!

Jan 30, 2024 -

edowens responded

Principle Toyota in Memphis Tennessee is a professional and caring dealership. I am there for service on my truck but I also review the new models with the thought of my next purchase. The sales personnel are professional and will spend time with you whether you are buying a new vehicle or reviewing the changes in the vehicles. The service department is second to none in their interest in you and their ability to have your vehicle reviewed, repaired, and returned promptly. No nonsense. Straight professional work and totally responsive to your views and your needs. It is the one stop I make!!! For service it is the only stop I make!!!!!!

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