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Principle Toyota in Memphis
Memphis, TN
1,904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,904 reviews
May 06, 2015
Excellent Experience Just purchased my fourth Toyota. The whole experience was excellent. Extremely friendly and knowledgeable. No pressure and they took their time in sho Just purchased my fourth Toyota. The whole experience was excellent. Extremely friendly and knowledgeable. No pressure and they took their time in showing us everything we wanted to look at. More
by Maggie
Employees Worked With
Rick In, David Handley
April 27, 2015
So Far, So Good We have just recently purchased our second toyota from this dealership and both buying experiences have been great, so far. The sales reps. that we de We have just recently purchased our second toyota from this dealership and both buying experiences have been great, so far. The sales reps. that we dealt with during both purchases were very professional and we felt were honest and up front with us. The last purchase we made was a late Friday evening just before close, dark and raining, but the conditions did not taint the way we were treated from beginning to end. These guys hung in there with us even after most of the dealership lights were off! More
by highlander2015
Employees Worked With
Steve Ethridge, Trace McGonagill, Peter Butler
April 14, 2015
No Pressure, Straight Forward Our sales rep, Steven Ethridge, was extremely friendly, knowledgeable and did not put any pressure on us to buy. I'm sure they made money on the car, Our sales rep, Steven Ethridge, was extremely friendly, knowledgeable and did not put any pressure on us to buy. I'm sure they made money on the car, but I feel like we received a tremendous deal. The whole looking and buying experience at the dealership was perfect. Tremendous professionalism and genuine people. We will definitely shop here again when the time comes. More
by HarryP
Employees Worked With
Steven Ethridge
April 11, 2015
Wonderful Sales Rep My sales woman Mary McDaniel was great. She was very attentive and listened to everything I wanted in a vehicle. She did not try to pressure me into My sales woman Mary McDaniel was great. She was very attentive and listened to everything I wanted in a vehicle. She did not try to pressure me into buying something that I didn't want. She was very sweet to my child. It was one of the best car buying experience I ever had. I love my Rav4. More
by holly27
Employees Worked With
Mary McDaniel
April 10, 2015
great service! Poh was wonderful. The staff was so friendly and it really made buying a car a great experience. Aaron in financing was awesome as well. I will buy my Poh was wonderful. The staff was so friendly and it really made buying a car a great experience. Aaron in financing was awesome as well. I will buy my next vehicle from Poh. More
by jbeisler
April 07, 2015
GREAT SALES REP I had the best experience ever while purchasing my new car. The person I worked with was amazing!!!! Thanks Denise Taylor for job well done!! I had the best experience ever while purchasing my new car. The person I worked with was amazing!!!! Thanks Denise Taylor for job well done!! More
by dgarrett75
Employees Worked With
Denise Taylor
April 01, 2015
Best car buying experience Ive ever had! All of the staff went out of their way to work with me patiently. I did my research online beforehand, so I knew what neighboring dealers were asking All of the staff went out of their way to work with me patiently. I did my research online beforehand, so I knew what neighboring dealers were asking for the same car I purchased. I got a great deal on my car, very fair value on my trade, added the extra warranties and maintenance packages and still stayed within the bottom line AND payment range that I requested. 2 days after my purchase when I realized I had left items in my traded vehicle, Poh retrieved the items and delivered them to a relative for me.... Still striving to keep me happy after the deal was done. I really appreciate how comfortable they made the purchasing process. Tina Golden 2015 Toyota Camry Hybrid More
by Tina Golden
Employees Worked With
Trace and Grant
March 31, 2015
Awesome deal! Our salesmen was wonderful! The waiting area was very pleasing as well! The finance guy we signed our papers with was an absolute obnoxious unfriendly Our salesmen was wonderful! The waiting area was very pleasing as well! The finance guy we signed our papers with was an absolute obnoxious unfriendly jerk! At one point he was so rude we almost walked away from the entire deal. More
by Candice
Employees Worked With
Cliff Jones
December 25, 2014
Beware. You will regret it. I do. I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was h I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was hoping I was dealing with a upscale dealership. In fact, once I signed the contract it seems they could have not gotten rid of me any faster. The next morning I notice a few things missing. Floormats. I was told that floormats did not come with the car. No big deal, I can buy better mats then what they would have given me. Then I notice I had condensation inside my headlights when it rained. The service department didn't even bother to check them. They just stood there and looked at front of the car. They told me it was normal. I was told by another dealership it was not and it was signs that the seal maybe worn. Also, the car was dirty. Looks like they even bother to clean the car when they got it. According to a call I received from Toyota corporate, they were suppose to delivered the car washed and detailed. So as I was cleaning the car I notice I was missing fastening clips from trim. As well I found the trim that goes over the chair rail in the bottom ripped off and place under the seat. When I sawed this and made them aware of it. I was told they can take care of it. Now they act like I never ever stepped into their service department. This is a bad sign. This dealership does not stand by their cars or their certified promise. This is a bad dealership. Beware, do not do business with them. You will regret it. I do. More
by artdesignandphoto
Employees Worked With
Sales Manager and Service Manager
October 18, 2014
Bad, very bad, They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. I They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. It would have cost me $1000+ for something that isn't wrong. Fortunately I am not a naive idiot. Bought 4 new Michelin tires from them... one had a slow leak from the day I bought them... so I paid them to fix it... Because they would not honor the guarantee I had to pay... So after I paid, and they claimed to fix the leak... it still leaks... I knew I would pay more for going to a dealer, so I could be assured that at least I had quality service... nope... scam artists trying to squeeze out every penny they can! I'm ready to buy a new car... IT WILL NOT BE FROM performance toyota. Although out of the way, I will go to Wolfchase Toyota from now on! More
by Bo Taramina
Employees Worked With
None!
