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Principle Toyota in Memphis
Memphis, TN
1,904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 27, 2015
Great staff Great deals, along with great staff and courtesy. I purchased a 2012 Ford Fiesta and I love it. Thanks to my salesman Garwyne Jones and the finalizing Great deals, along with great staff and courtesy. I purchased a 2012 Ford Fiesta and I love it. Thanks to my salesman Garwyne Jones and the finalizing finance manager. They made sure everything was accurate and I was comfortable with my options..Great place to go if looking for a new or used vehicle!! More
by KuianaFuqua
Employees Worked With
Garwyne Jones
Verified CustomerJuly 27, 2015
Excellent help and service Lisa Li was my service advisor and she made my experience a pleasant and easy visit. Thank you Lisa. I will definitely return to this dealership. Lisa Li was my service advisor and she made my experience a pleasant and easy visit. Thank you Lisa. I will definitely return to this dealership. More
by JG456NOW
July 27, 2015
Pleasant experience My wife and I purchased 2 new vehicles from Principle Toyota-Scion over the last 3 years. Both shopping events can be described as pleasant experience My wife and I purchased 2 new vehicles from Principle Toyota-Scion over the last 3 years. Both shopping events can be described as pleasant experiences. Most recently, the sales person was Jimmy Rooker. Jimmy makes shopping for a car fun, and I like his sense of humor. The entire team was professional, friendly and courteous. A special thank you to Harvey Rosen as well. I will certainly give Principle Toyota the opportunity to win my business again in the future. Keep up the good work! More
by E.Wieland
Employees Worked With
Harvey Rosen, Jimmy Rooker
July 24, 2015
Great Service I purchased my new 2015 toyota tacoma on June 8, 2015. The dealership is in agreat location. I love my truck !!! I have told others about my experi I purchased my new 2015 toyota tacoma on June 8, 2015. The dealership is in agreat location. I love my truck !!! I have told others about my experience in purchasing my toyota. Ruth Jones More
by toyotalove
Employees Worked With
All employees provided excellent service., Sandeep Soni
July 23, 2015
My first car Toyota Corolla- Thank You Principle Toyota Bought my first car last week from principle Toyota. Very excited! Thanks Jimmy for the wonderful deal. Would definitely recommend my friends to Princ Bought my first car last week from principle Toyota. Very excited! Thanks Jimmy for the wonderful deal. Would definitely recommend my friends to Principle Toyota and to Jimmy Rooker. Happy!Happy! I have this confusion with the 1 year roadside assistance though. When I login to Toyota website and enter the VIN it says, my car road side assistance is expired. Hoping Jimmy will help me with that. More
by pooja,kodavoor
Employees Worked With
Jimmy Rooker, Peter Butler
July 22, 2015
5 Star Service The staff at Principle Toyota all were professional and gave great customer service. There was no pressure to buy, they were very detailed, answere The staff at Principle Toyota all were professional and gave great customer service. There was no pressure to buy, they were very detailed, answered my questions assisted with the programming of the apps, explained the warranties, and the best times to bring my new car in for service.. They were able to get me a lower rate (2.6%) than I the rate I had arranged with my bank. More
by new carbuyer
Employees Worked With
Jimmy Rooker, Buddy Carnett, Seth Green, Garwyne Jones
July 16, 2015
2015 Toyota Corolla I dealt with Rick In. Mr. In went out of his way to ensure that all my needs were met. He drives a hard bargain but made me feel like I was getting th I dealt with Rick In. Mr. In went out of his way to ensure that all my needs were met. He drives a hard bargain but made me feel like I was getting the best deal for my trade-in. Principle definitely has my business as long as he is working there. The dealership is nice and the open-air feel is a good atmosphere. Also, Peter Butler in financing did a great job making the loan process quick and easy. More
by emartin
Employees Worked With
Rick In
July 14, 2015
Horrible car buying experience **Update: After posting my review, I received a call from Principle's general manager. While he was aware of our situation, apparently he was unaware **Update: After posting my review, I received a call from Principle's general manager. While he was aware of our situation, apparently he was unaware of how displeased we were. He personally drove our Prius to the outside tint shop and paid for our windows to be retinted, reimbursed us for the all weather floor mats, and issued us a voucher for future maintenance needs after our warranty expires. I appreciate him finally "making it right" - I just wish that it hadn't taken a negative review to motivate adequate customer service. I'm not sure I could ever recommend this dealership but I am glad our situation finally got resolved. ** Horrible car buying experience. We will never purchase from this dealership again. Purchased a new prius that already had the windows tinted by a contract tinter the dealership hired. We noticed that the tinting had bubbled in several places and were told it would be re-tinted as part of our purchase agreement. The dealership sent a tint guy to our house to do the re-tinting. He was late and the tinting job was worse that than it was before he came. There were chunks of debris in between the tint and the window. We then took the car back to Principle (with my 3 month old in tow) to have it tinted yet again. They put us in a rental car that clearly had not been cleaned and even had a bag of trash in the floor board. Before we picked up our car, two different sales people supposedly looked it over and said it looked good. When we showed up (again, with our 3 month old), the tint still had bubbles. We then requested that the dealership pay for us to take it to an outside company to have the tint removed and re-tinted yet again. After dropping the car off at the outside tint shop, we received a call notifying us that a defog line in back window had been cut by the dealership tinter and that the small window in the back that has the radio antenna built into it had also been scraped to bits by the dealership tinter - which explained why some of the radio stations wouldn't pick up in the car. We were then told that we needed to bring the car back to Principle to have the windows inspected. They agreed to give us a rental car while the windows were being replaced and the sales manager (Peter) said they would have everything ready for us when we got there. So I arrived (again with my 3 month old) and NO ONE had been informed that I was coming. The service manager who was supposed to inspect the car had no idea I was coming and the rental car was not ready. The first rental car they brought around was dirty once again and they had to get another car and clean it while I waited there with my baby. I was there for over an hour. I met with another sales manager (Jeff) who was just as slimy as the first sales manager (Peter) and said things like "well at least we are giving you a rental - most dealerships wouldn't do that" and "good thing this didn't happen in the winter." He obvious did not genuinely care about our inconvenience or how challenging this was to be coming back and forth to the dealership and window tint shop with an infant. I requested that the dealership also reimburse us for some all-weather mats we purchased for the car ($100 value) for our inconvenience and was told that they would check and see what they could do. I also was told that, when the windows were replaced, that that the dealership would then bring the car the outside tint shop so we did not have make another trip to the dealership. Two different managers were present when this was offered. When I was notified that the windows had been replaced and the car was ready, I asked about taking the car to the outside tint shop, as they had offered. I was then told that they could not do that for liability reasons - even though they were the ones who initially offered to this in the first place. I also was told that the general manager would not reimburse us for the floor mats. I was made aware that Principle intended to bill the contract tinter who messed up the tint the first three times for the replacement windows and our re-tinting. So, no money would be lost by the dealership. But apparently asking for the floor mats was too much. Horrible, horrible, customer service. Never have I felt so disrespected and like my time did not matter. Cannot stress enough - do not buy from this dealership. They are dishonest and do not truly care about their customers. More
by NeverAgain
Employees Worked With
Peter Butler (sales manager) Jeff Larson (sales manager)
July 05, 2015
Purchased a New Camry Was a GOOD experience purchasing a new Camry. Finance Rep explained paperwork thoroughly. and answered ALL my questions. The Principle Toyota team w Was a GOOD experience purchasing a new Camry. Finance Rep explained paperwork thoroughly. and answered ALL my questions. The Principle Toyota team work together for the customer. More
by Sharp17
Employees Worked With
Garwyn Jones, Sandeep Soni
