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Principle Toyota in Memphis
Memphis, TN
1,838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,838 reviews
March 19, 2014
My husband and I went to Performance Toyota 30 minutes prior to them opening to look at a car before going to buy a a different car (same model) at another dealership. The other dealership had a car that prior to them opening to look at a car before going to buy a a different car (same model) at another dealership. The other dealership had a car that was one year newer, but with 30,000 more miles; the prices for both cars were the same - yes, despite being 30,000 miles lower at Performance Toyota. We obviously ended up buying the car from Jimmy Rooker. He was very helpful and even filled our gas tank up before we left! I would highly recommend this dealership and Jimmy as your salesperson. The process took a couple of hours, but we were able to negotiate our trade-in and left happily with our new (to us) Toyota! More
by lirpalad
Employees Worked With
Jimmy Rooker
February 27, 2014
The dealership was very much a positive experience. Sam helped me decide which model car to purchase and then searched for a car that fit what we wanted. I believe I paid a fair price for the vehicle and helped me decide which model car to purchase and then searched for a car that fit what we wanted. I believe I paid a fair price for the vehicle and got a good price for my trade-in. I would recommend this dealership...I have already recommended this dealership and this salesman to my friends. More
by sooneratkins
February 16, 2014
I have had work done here in the past and to date I have no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. More
by grogersmem
Employees Worked With
Shay Montgomery
February 14, 2014
David Sees has serviced my vehicles for many years and he is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service my vehicles at Performance Toyota. I highly recommend him!! More
by ptasue
Employees Worked With
David Sees
February 13, 2014
My wife and I visited Performance Toyota to look at a used 2013 Camry that I had seen on their website. Visiting a car dealership is not my idea of a fun afternoon. I located the car easily on the deal used 2013 Camry that I had seen on their website. Visiting a car dealership is not my idea of a fun afternoon. I located the car easily on the dealership lot and Mr. Wooten, salesman, approached us as we were looking it over. He was very friendly and straightforward. The whole process took about 3 hours and the dealership was fairly busy that afternoon. My attempt at price negotiation was not successful but the end price was fair and below blue book. Less would have been better as it always is. We planned to pay 2/3 cash and had arranged to finance the remaining 1/3 through our bank but Steve and the Finance Manager, Aaron, offered to match the our 1.79% rate if we financed through Toyota. We agreed to do this in order to avoid having to go to the bank and do paperwork, etc. They let us take the car home and bring a check back the next day which was refreshingly unexpected. My only regret is agreeing to by the car and paying for it before having the front bumper cleaned of bug residue and buffed out. We were told this would be done before leaving the dealership and it wasn't. Mr. Wooten did offer detailing services if we wanted to bring it back later in the week. Hopefully, this will happen but I will not be surprised if it doesn't. I didn't like being offered a bunch of expensive "add-ons" during the paperwork process. If I want them, I'll ask. We did purchase an extended warranty as we bought a USED car and were given a discount on that. I'd rate the whole experience as GOOD. For me to rate Excellent the car would need to have been $500 less than we paid or the warranty just thrown in as part of the deal. The cleaning and buffing would need to have been done before we left the lot as we were told and the car should have had a full tank of gas rather then just a half tank when we left. More
by tikabear
Employees Worked With
Steve Wooten
February 13, 2014
This is my second lease and my 4th vehicle purchase and I have worked with Sam on the last two vehicles. He works hard to keep me a happy customer and coming back to Performance Toyota. Sam gets me in and ou have worked with Sam on the last two vehicles. He works hard to keep me a happy customer and coming back to Performance Toyota. Sam gets me in and out and the buying process does not take all day. Thanks Sam for a job well done. More
by donnako
February 12, 2014
Thank you Shay Montgomery in the Service Department. You far exceeded by expectations. I have never dealt with anyone as professional as you. You answered all my questions before I asked them. You went way far exceeded by expectations. I have never dealt with anyone as professional as you. You answered all my questions before I asked them. You went way over the top. I can not thank you enough. I will be back. What a wonderful experience. Many thanks! More
by peggratts
Employees Worked With
Shay Montgomery
February 08, 2014
My service was as good as it has always been. They have been excellent at making sure that my cars are always on good working order and always ready to go. This is very important to me since I do not like been excellent at making sure that my cars are always on good working order and always ready to go. This is very important to me since I do not like having to have the car serviced before traveling with my dogs. More
by TerrierLady
February 03, 2014
David Sees offered me exceptional service and explained everything to me. I bought my first Camry from Performance but had a horrible experience trying to purchase my 2nd one from you. I was a little hes everything to me. I bought my first Camry from Performance but had a horrible experience trying to purchase my 2nd one from you. I was a little hesitant to have my service performed there. I am so glad I did and that David Sees was my service advisor. You need some David Sees in the sales department. More
by ginyliny
Employees Worked With
David Sees
February 02, 2014
I highly recommend the service department at Performance Toyota! I worked with Jeff Wilkes in the sales department to lease a new Sienna and found the process effortless and efficient. The sales team was fa Toyota! I worked with Jeff Wilkes in the sales department to lease a new Sienna and found the process effortless and efficient. The sales team was fair in their pricing/offers and extremely friendly. I felt welcomed and appreciated, which makes the sale process worthwhile. Buying a new car can be stressful, but not at Performance Toyota. Thank you, Performance and Jeff Wilkes. More
by bridge323
