Principle Toyota in Memphis

Waited over 3 hours for an oil change with no updates. I finally went to find out what was going on, and the service advisor was gone to lunch. No one could give me a status update, and my car and keys co I finally went to find out what was going on, and the service advisor was gone to lunch. No one could give me a status update, and my car and keys could not be located. After a search, the keys and car were found, and I was told the services had not been performed. More

Reliable and dependable and goes over and explains all the things that was done to your car. the things that was done to your car. More

The work was completed to my satisfaction and on time. Everything was great from checking in to pick up. Great customer service!! Everything was great from checking in to pick up. Great customer service!! More

Roger (Service Dept) is my go to for all of our Toyota maintenance needs. He is honest and friendly and communication is top notch. My 2010 Sequoia just turned over 265,000 miles (I drive it for work) an maintenance needs. He is honest and friendly and communication is top notch. My 2010 Sequoia just turned over 265,000 miles (I drive it for work) and I credit this to this dealers service department. When I (or my wife) do get ready to buy a newer Toyota I will go with Po (Sales). She has been keeping us informed on new car arrivals and she is very friendly and knowledgeable. More

Great job on giving me information about my vehicle…. The professionalism that Jasper gave me awesome The professionalism that Jasper gave me awesome More

My car is in the best of care since I have been taking it to Toyota Principal and they keep it running on point for me and send reminders when it’s time again for maintenance. They also remind me when I’m to Toyota Principal and they keep it running on point for me and send reminders when it’s time again for maintenance. They also remind me when I’m overdue for maintenance and due to my life’s schedule I do need reminders so that they can make sure my car is in peak performance. Thank you and yesterday when I took my car in for overdue maintenance, Mr. Shelton Maben took care of me making sure everything that needed checking got serviced if needed. Thank you again for such good mechanics, supervisors, sales associates, and all that are responsible to make sure our vehicles keep performing at top peak. I thank you and my representative yesterday. More

Dealing with Poh was the best. Great communication and a smooth transaction. The whole experience was great! Great communication and a smooth transaction. The whole experience was great! More

Great service. Prompt and explained things clearly. Comfortable and clean waiting area. Updated as they were working! Prompt and explained things clearly. Comfortable and clean waiting area. Updated as they were working! More

Rodger always is very professional and polite. He actually checked me in while I was waiting for them to open. He actually checked me in while I was waiting for them to open. More

Sheldon in the service dept was really great. He was very details and honest about everything. He was very details and honest about everything. More