Principle Toyota in Memphis

Awesome deal! Our salesmen was wonderful! The waiting area was very pleasing as well! The finance guy we signed our papers with was an absolute obnoxious unfriendly Our salesmen was wonderful! The waiting area was very pleasing as well! The finance guy we signed our papers with was an absolute obnoxious unfriendly jerk! At one point he was so rude we almost walked away from the entire deal. More

Beware. You will regret it. I do. I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was h I bought a Certified 2013 Toyota Avalon December 2014. I had to buy a vehicle that night and the sales person took advantage of the situation. I was hoping I was dealing with a upscale dealership. In fact, once I signed the contract it seems they could have not gotten rid of me any faster. The next morning I notice a few things missing. Floormats. I was told that floormats did not come with the car. No big deal, I can buy better mats then what they would have given me. Then I notice I had condensation inside my headlights when it rained. The service department didn't even bother to check them. They just stood there and looked at front of the car. They told me it was normal. I was told by another dealership it was not and it was signs that the seal maybe worn. Also, the car was dirty. Looks like they even bother to clean the car when they got it. According to a call I received from Toyota corporate, they were suppose to delivered the car washed and detailed. So as I was cleaning the car I notice I was missing fastening clips from trim. As well I found the trim that goes over the chair rail in the bottom ripped off and place under the seat. When I sawed this and made them aware of it. I was told they can take care of it. Now they act like I never ever stepped into their service department. This is a bad sign. This dealership does not stand by their cars or their certified promise. This is a bad dealership. Beware, do not do business with them. You will regret it. I do. More

Bad, very bad, They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. I They tried to tell me my water pump needed to be changed for my 2007 Camry (not bought from them, thank god)... a year later, and still no problems. It would have cost me $1000+ for something that isn't wrong. Fortunately I am not a naive idiot. Bought 4 new Michelin tires from them... one had a slow leak from the day I bought them... so I paid them to fix it... Because they would not honor the guarantee I had to pay... So after I paid, and they claimed to fix the leak... it still leaks... I knew I would pay more for going to a dealer, so I could be assured that at least I had quality service... nope... scam artists trying to squeeze out every penny they can! I'm ready to buy a new car... IT WILL NOT BE FROM performance toyota. Although out of the way, I will go to Wolfchase Toyota from now on! More

Worst Experience EVER David Handley was the rudest sales person I have ever dealt with. So arrogant and acted like he was doing us a favor by even breathing. First I told h David Handley was the rudest sales person I have ever dealt with. So arrogant and acted like he was doing us a favor by even breathing. First I told him 3 days prior to us coming to Performance Toyota that we would have some negative equity trading in my 4 Runner, he said it would not be a problem and could make it work. Second I let him know that I had a small dent/scratch on the left fender that I was told equaled to about $1000. David then told me (in writing) that his dealership could fix it for way cheaper than I could and that $1000 would in no way effect the trade-in value. 3rd we start driving the almost 2 hours it takes to get to Memphis from my house and as we were pulling on to Winchester (I had told him what time we were going to be there) he calls and says they had sold the car I was coming to buy. So we get there and we test drive another 2013 Camry that was on sale like the one we had originally wanted. We liked it and decided to get some numbers. He then raised the price of the vehicle, and gave us about 4K less than was originally talked about for my 4 runner. He then started telling us well it is damaged and you should have known we couldn't give you full trade in. I HAD TOLD HIM 3 DAYS PRIOR THAT MY CAR WAS DAMAGED AND THE AMOUNT WHICH HE TOLD ME WOULD HAVE NO EFFECT ON THE VALUE. It may just me being naïve and wanting to get something with better gas mileage however I felt lied to just so we would come to his place of business. I will say it again worst customer service I have ever had and a completely waste of time. NEVER buy from this dealership! More

Such a relief We had to buy a minivan because we are expecting our third child and have to have more space to accommodate all our kids! I was stressed about what to We had to buy a minivan because we are expecting our third child and have to have more space to accommodate all our kids! I was stressed about what to buy and how much we'd have to spend. Performance Toyota was our first stop (since we were also going to be trading in my old Toyota Camry), and I am so thankful we started there. Laura Gibson put a lot of work into finding the best van for us, and I think we got a great deal. First of all, it is hard to top the Sienna for ease, comfort, and roominess. But also, we looked at a few older models from a used car dealer, and the price difference between their vans and a new one from Performance was negligible. We are really happy with our Sienna. Thank you, Laura! More

Sam made my car buying experience absolutely easy. I found him to be trustworthy and friendly. He did not push me to buy a car that I didn't want and I felt like he understood my needs and budget. I w found him to be trustworthy and friendly. He did not push me to buy a car that I didn't want and I felt like he understood my needs and budget. I would definitely recommend Sam to friends and family or would buy another car from him in the future.I have driven so many SUVs during this car buying process and love my new Toyota Highlander! More