Principle Toyota in Memphis

Worst Experience EVER David Handley was the rudest sales person I have ever dealt with. So arrogant and acted like he was doing us a favor by even breathing. First I told h David Handley was the rudest sales person I have ever dealt with. So arrogant and acted like he was doing us a favor by even breathing. First I told him 3 days prior to us coming to Performance Toyota that we would have some negative equity trading in my 4 Runner, he said it would not be a problem and could make it work. Second I let him know that I had a small dent/scratch on the left fender that I was told equaled to about $1000. David then told me (in writing) that his dealership could fix it for way cheaper than I could and that $1000 would in no way effect the trade-in value. 3rd we start driving the almost 2 hours it takes to get to Memphis from my house and as we were pulling on to Winchester (I had told him what time we were going to be there) he calls and says they had sold the car I was coming to buy. So we get there and we test drive another 2013 Camry that was on sale like the one we had originally wanted. We liked it and decided to get some numbers. He then raised the price of the vehicle, and gave us about 4K less than was originally talked about for my 4 runner. He then started telling us well it is damaged and you should have known we couldn't give you full trade in. I HAD TOLD HIM 3 DAYS PRIOR THAT MY CAR WAS DAMAGED AND THE AMOUNT WHICH HE TOLD ME WOULD HAVE NO EFFECT ON THE VALUE. It may just me being naïve and wanting to get something with better gas mileage however I felt lied to just so we would come to his place of business. I will say it again worst customer service I have ever had and a completely waste of time. NEVER buy from this dealership! More

Such a relief We had to buy a minivan because we are expecting our third child and have to have more space to accommodate all our kids! I was stressed about what to We had to buy a minivan because we are expecting our third child and have to have more space to accommodate all our kids! I was stressed about what to buy and how much we'd have to spend. Performance Toyota was our first stop (since we were also going to be trading in my old Toyota Camry), and I am so thankful we started there. Laura Gibson put a lot of work into finding the best van for us, and I think we got a great deal. First of all, it is hard to top the Sienna for ease, comfort, and roominess. But also, we looked at a few older models from a used car dealer, and the price difference between their vans and a new one from Performance was negligible. We are really happy with our Sienna. Thank you, Laura! More

Sam made my car buying experience absolutely easy. I found him to be trustworthy and friendly. He did not push me to buy a car that I didn't want and I felt like he understood my needs and budget. I w found him to be trustworthy and friendly. He did not push me to buy a car that I didn't want and I felt like he understood my needs and budget. I would definitely recommend Sam to friends and family or would buy another car from him in the future.I have driven so many SUVs during this car buying process and love my new Toyota Highlander! More

My husband and I went to Performance Toyota 30 minutes prior to them opening to look at a car before going to buy a a different car (same model) at another dealership. The other dealership had a car that prior to them opening to look at a car before going to buy a a different car (same model) at another dealership. The other dealership had a car that was one year newer, but with 30,000 more miles; the prices for both cars were the same - yes, despite being 30,000 miles lower at Performance Toyota. We obviously ended up buying the car from Jimmy Rooker. He was very helpful and even filled our gas tank up before we left! I would highly recommend this dealership and Jimmy as your salesperson. The process took a couple of hours, but we were able to negotiate our trade-in and left happily with our new (to us) Toyota! More

The dealership was very much a positive experience. Sam helped me decide which model car to purchase and then searched for a car that fit what we wanted. I believe I paid a fair price for the vehicle and helped me decide which model car to purchase and then searched for a car that fit what we wanted. I believe I paid a fair price for the vehicle and got a good price for my trade-in. I would recommend this dealership...I have already recommended this dealership and this salesman to my friends. More

I have had work done here in the past and to date I have no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. no problems with the service or the job preformed. Everyone was polite and respectful. Great service and work. More

David Sees has serviced my vehicles for many years and he is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service is an exceptional service manager. He is honest and extremely knowledgeable and I definitely trust his recommendations. He is the reason I service my vehicles at Performance Toyota. I highly recommend him!! More