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Principle Toyota in Memphis
Memphis, TN
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,847 reviews
November 08, 2023
Excellent service visit! Jasper was very courteous and knowledgeable. He even took the time to explain results of the multipoint inspection item by item, which has not happ Jasper was very courteous and knowledgeable. He even took the time to explain results of the multipoint inspection item by item, which has not happened with other advisors for a long time. Got my Prius back in a timely fashion! More
by Ron
Employees Worked With
Jasper Walker
November 07, 2023
Especially great service from my customer service representative John Snell. Mechanics completed the work on time and my vehicle was ready as promised. I give the dealership five stars. representative John Snell. Mechanics completed the work on time and my vehicle was ready as promised. I give the dealership five stars. More
by roger_knapp
Employees Worked With
John Snell
November 07, 2023
Appointments are always on time. Agents are very nice helpful and quite knowledgeable. Love my Principle Car Dealership. Agents are very nice helpful and quite knowledgeable. Love my Principle Car Dealership. More
by Eunice Holman
Employees Worked With
SHELTON MABEN (Extraordinary), Kelly Fast, Garwyne Jones
November 05, 2023
Terrible experience. They agreed to a price for me to buy a new car with cash. Everyone involved clearly understood it was a cash transaction. Curiously, they never asked They agreed to a price for me to buy a new car with cash. Everyone involved clearly understood it was a cash transaction. Curiously, they never asked me to sign a fact sheet about the deal after I gave them a deposit. Now I know why. When I returned the next day to give them a check and pick up the car, they tried to add $500 to the price at the last second because I wasn't financing it. It was all sketchy, and I believe intentionally planned. They made sure to not have anything in writing, and then tried to get me all excited and motivated to drive away in a new car, and they figured they could bend me over for another $500 at the last minute. Nope. Looking at other reviews, I see I'm not the only one they tried to pull this stunt on. Don't trust these guys, and get everything in writing beforehand. More
by FalconFan
Employees Worked With
John Smith
November 05, 2023
Jason was straightforward and explained things well. He took time to answer all of our questions and did everything he could to make sure we were satisfied. He took time to answer all of our questions and did everything he could to make sure we were satisfied. More
by HiHoMaryO
Employees Worked With
Jason Montemayor
October 25, 2023
My service was handled quickly and efficiently. MY Service rep, Rodger explained everything to me and how long it would take. The lobby area is always every clean and fresh. MY Service rep, Rodger explained everything to me and how long it would take. The lobby area is always every clean and fresh. More
by rgoggans
Employees Worked With
Rodger Parker
October 17, 2023
Great service! They have a new customer portal software system, which still has a few bugs to iron out, but looks promising. They have a new customer portal software system, which still has a few bugs to iron out, but looks promising. More
by cliffbhill
Employees Worked With
John Forrester
October 16, 2023
Tire rotation and oil change should not be anywhere near price charged. Agent was very nice and does not control costs but I won't be returning after many years of nowhere else due to way overpriced service price charged. Agent was very nice and does not control costs but I won't be returning after many years of nowhere else due to way overpriced service. More
by Sandyg500
Employees Worked With
Rodger Parker
