Principle Toyota in Memphis

I love my Prius David, the service representative, was extremely responsive. He has great communication skills. These days that's fairly hard to find. The cost of David, the service representative, was extremely responsive. He has great communication skills. These days that's fairly hard to find. The cost of replacing my 12 volt battery was very affordable, the best we could find. I always feel better with my Prius in the hands of Toyota. I will definitely be in touch with them when I need to replace my big battery. More

Repairs I made an appointment for a repair and the service department did a great job. The service writer did a great job, ordered the part that I needed and I made an appointment for a repair and the service department did a great job. The service writer did a great job, ordered the part that I needed and the work was done when he said it would be. More

Sienna service Honest and very prompt service. I have high customer service expectations and they have met them. I have been a customer for 4 years as well. Honest and very prompt service. I have high customer service expectations and they have met them. I have been a customer for 4 years as well. More

As a customer I'm happy with service provided. B Car was ready when promised. Service person, Lisa Li, gave good explanation about future service needed at next oil change. Lisa was very friendly, Car was ready when promised. Service person, Lisa Li, gave good explanation about future service needed at next oil change. Lisa was very friendly, yet professional. More

My service experience 8/2015 The service dept told me that a bulb was out on my driver side mirror. I was having several other things fixed and thought it should be fixed too. W The service dept told me that a bulb was out on my driver side mirror. I was having several other things fixed and thought it should be fixed too. When I picked up my car, I was adjusting the mirror and it would not work. Had to wait another 30 minutes to have it fixed. Annoying. I did appreciate the car ride to the dealership to pick up my car. More

2007 FJ Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment Greg was great helped me on repairs and discounts with coupons. Service department is very clean and I like that you don't have to make an appointment if you get it in early and leave it. More

The perfect experience! I took my Chevy truck to toyota to have an alignment done because I heard they were the best, and I couldn't be happier! Josh was the tech who did the I took my Chevy truck to toyota to have an alignment done because I heard they were the best, and I couldn't be happier! Josh was the tech who did the work and I think my truck drives straighter now then it did new! More

Excellent Sandeep Soni was very knowledgeable, patient and helpful. We actually enjoyed our experience of buying two cars at the same time. Everyone we met was Sandeep Soni was very knowledgeable, patient and helpful. We actually enjoyed our experience of buying two cars at the same time. Everyone we met was very friendly and helpful. Thank you More

Simple Oil Change My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I My overall experience was good. The only issue I found was that it took two hours to complete a simple oil change. When scheduling the appointment, I was told that it would take 1-1 1/2 hours which is the reason my and my daughter stayed to wait. I understand that it was busy on a Saturday but I've never known it to take soo long for an oil change. More

courteous and efficient in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, att in over 20 years of dealing with the service department I can honestly say that not once in all that time have the staff been less than courteous, attentive and efficient. It's so rare these days to hear of good service. I can think of innumerable businesses that would do well to emulate Performance Toyota, both in attitude and in efficiency. Keep up the excellent work. More