Principle Toyota in Memphis

Getting my oil changed I was able to make a late appt because u don't get off work till 4:30. I was pleasantly surprised that it was not crowded at all. While I waited I w I was able to make a late appt because u don't get off work till 4:30. I was pleasantly surprised that it was not crowded at all. While I waited I watched tv, ate popcorn and drank coffee. It was quite relaxing. The next thing I knew, they were calling my name and I was ready to go. Everyone was nice and professional. More

fast and Courteous The crew at principle Toyota was friendly, helpful and very informative. That explained each step in the repair/maintenance process, cost, time and wh The crew at principle Toyota was friendly, helpful and very informative. That explained each step in the repair/maintenance process, cost, time and what would be improved/fixed. I would definitely recommend them. More

Relaxing From the time I arrived till I left I was dealing with the friendly staff. I was offered snacks and something to drink. Everyone went out of their to From the time I arrived till I left I was dealing with the friendly staff. I was offered snacks and something to drink. Everyone went out of their to be nice. More

Efficient and Helpful The technician took my mileage info,told me what they were going to and asked me to wait in the service lounge. He told me my car would be ready in a The technician took my mileage info,told me what they were going to and asked me to wait in the service lounge. He told me my car would be ready in an hour. I was surprised when he called my name and told me everything had been completed so quickly! I asked for a new valve cap that was missing on one of my tires, ,which he promptly replaced. He reminded me when I should return for my next service and told me it was also on the windshield sticker. Quick and efficient and I was on my way! More

Great service! Shelton and Amy in the service department took amazingly great care of me! Scuffed two wheels on my brand new Avalon and found out it was covered by Shelton and Amy in the service department took amazingly great care of me! Scuffed two wheels on my brand new Avalon and found out it was covered by the wheel/scratch/dent/windshield coverage I bought just a couple of months prior - boy did that pay off. Thanks Shelton and Amy! James D. Vest More

Routine check-up with coupons sent by Toyota Was shocked when I was quoted $2400--due to recommendation to replace rack and pinion steering gear due to leak at a cost of $1600--declined having th Was shocked when I was quoted $2400--due to recommendation to replace rack and pinion steering gear due to leak at a cost of $1600--declined having this done. I told Mr. Frederick to have service techs just top fluid off as I wanted to check with my son about this procedure. Felt this quote was exceedingly high. Routine check-up ended up costing with parts/labor $393.89/ On a positive note, since I had road hazard on my Michelin tires and I had purchased all 4 tires at Toyota, right-front tire was replaced at no charge. Mr. Frederick was cordial in conveying problems found. More

Window tint not properly installed and scratch guards Scratch guards were replaced correctly by dealership. They sent us to the shop that did the window tinting and they replaced the tinting but also cut Scratch guards were replaced correctly by dealership. They sent us to the shop that did the window tinting and they replaced the tinting but also cut the weather moulding with their razor blade which now has to be replaced.The shop we were sent to was filthy and hot. I cannot believe they sent a customer to such a place. More

Excellent Service Service was outstanding and completed in a timely manner. Bob Frederick was an exemplary representative. Waiting area was comfortable and clean. Fr Service was outstanding and completed in a timely manner. Bob Frederick was an exemplary representative. Waiting area was comfortable and clean. Free snacks/soda were enjoyable. Young lady that sits on the right at check-out desk was very kind and went out of her way to make my stay (3 hours due to repairs) comfortable. More

Chunk of metal in tire Made appointment to remove metal from tire thinking a new tire would be needed. The metal fragment did not cause leak. No charge. Very nice of dealers Made appointment to remove metal from tire thinking a new tire would be needed. The metal fragment did not cause leak. No charge. Very nice of dealership. Very courteous people. More

Satisfied Custom Satisfied custom, I couldn't help but express my experience with this dealership. I recently purchase a vehicle from this dealership this week. I was Satisfied custom, I couldn't help but express my experience with this dealership. I recently purchase a vehicle from this dealership this week. I was so impressed with all phases of my transaction. The atmosphere was so comfortable, The sale person was professional and cordial. The sale person listen very at what you were saying this one thing that impressed me. The entire staff had the same attitude, they listen at what you are saying. i am so pleased with my purchased. I want consider looking any other. place.David Campbell More