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Principle Toyota in Memphis
Memphis, TN
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 01, 2023
I have used Principle Toyota since I bought my Tacoma there in 2016. I was disappointed when I saw they charged $10 a tire for a wheel weight. My tires were balanced and I got a wheel alignment but eac there in 2016. I was disappointed when I saw they charged $10 a tire for a wheel weight. My tires were balanced and I got a wheel alignment but each tire was inflated to 40 psi when it should have been 30 psi. I wish I had know before that they now charge 3% if you use a credit card. I would have brought a check. I travel from Bartlett to Winchester and now am considering using a dealer 3 miles from home. More
by RICKMAY19
Employees Worked With
Jasper Walker
December 01, 2023
Shelton Maben went out of his way to help me get my car serviced and discuss a new car without pressure. I was kept informed of all issues and my questions were answered completely. serviced and discuss a new car without pressure. I was kept informed of all issues and my questions were answered completely. More
by rlbadgett
Employees Worked With
Shelton Maben
November 30, 2023
Installation of the console safe took much too long. Was it forgotten until I asked for an update after sitting almost 2 hours in the customer lounge? Was it forgotten until I asked for an update after sitting almost 2 hours in the customer lounge? More
by dstrand100
Employees Worked With
Rodger Parker
November 28, 2023
Service department coordinators are very thorough to explain the service recommended based on vehicle mileage. During the process they inform you via texts as to the progress of the service. If anyth explain the service recommended based on vehicle mileage. During the process they inform you via texts as to the progress of the service. If anything is found to need to be fixed, they call you to expain and get your approval before fixing. Once finished, the coordinators go through the report of what was done and what, if anything, is recommended for an upcoming maintenance. Everyone in the service department is friendly and kind. I've had my 4runner for 5 years and won't take my car anywhere else. More
by shannon.carlson
Employees Worked With
Shelton Maben, John Forrester, Rodger Parker
November 23, 2023
I took my Camry in to get a recall situated. The service team was very kind and explained everything to me. I worked with a John I believe. He was very kind and knowledgeable. The service team was very kind and explained everything to me. I worked with a John I believe. He was very kind and knowledgeable. More
by Robbielegault
Employees Worked With
Shelton Maben, John Forrester, Rodger Parker
November 17, 2023
I received extraordinary customer service. I was pleased with the representative who patiently assisted me. I also enjoyed the popcorn, coffee and the cleanliness of the bathroom. I was pleased with the representative who patiently assisted me. I also enjoyed the popcorn, coffee and the cleanliness of the bathroom. More
by scrosshend
Employees Worked With
Brandon , Shelton Maben
November 17, 2023
They are polite and their service is prompt and satisfying. They also introduced me the maintenance plan which I really liked and purchased. satisfying. They also introduced me the maintenance plan which I really liked and purchased. More
by Keiko.namba
Employees Worked With
John Snell
November 09, 2023
Superb customer service, a trained and knowledgeable staff. A great experience from beginning to end. Worth the trip no matter how far you have to come. staff. A great experience from beginning to end. Worth the trip no matter how far you have to come. More
by donnawhite1717
Employees Worked With
David Montgomery, Rodger Parker
