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Principle Toyota in Memphis
Memphis, TN
1,900 Reviews
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July 23, 2016
Complete liars. I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you I called on a Thursday evening and made an offer on a Tundra and offered a deposit. The salesman Paris, because they were closing said I will call you as soon as I get in at 8;30 and we'll take the deposit, but it's a done deal, nobody will get it. The next morning by 8:30 I had a rental car and hotel room booked to travel down Saturday morning to take delivery. By at 8:30 I looked up the truck on their website and they had it advertised at $45,883. Our price was negotiated at $47,468. At 8:30 Paris called and I told I'm ready for the deposit, but what's up with this price? The back peddling started. They said it was a mistake, and that didn't include the fine print dealer add on's etc. I asked him to talk to his manager and I understood and asked for $47,000 even because they were definitely charging a $499.50 charge irregardless. About an hour later an Aaron Brock, sales manager called. He went thru the mistake and said some guy from FEDEX was in all the time and was going to offer $48,000 and and the back peddling continued. So I went ahead and said Ok original deal $47,468 and he took my credit card and said the truck was marked sold and to go ahead and fill an APP out on line to get rolling. About an hour later I texted just to make sure he got my form and everything was good. I then get a text saying that he had a problem call him soon as I could. I called him and he claimed that one of his salespeople showed the truck with the FEDEX guy again and he then gave them full price and his owner Tom Lochner said, well he's here, so sale it. So from the owner to the the sales force are all dishonorable pieces of trash. I've never been lied to and screwed this bad on dealing with anything. If you deal with these greedy xxxxxxxx, watch your back and take some lube. Here's the kicker the idiots now have the truck online advertised at $46,883. I believe they made it all up to get a few extra bucks out of the truck. What an embarrassing bunch of morons. More
by Screwed Over and lied to
Employees Worked With
Todd Lochner, Aaron Brock, Grant Bailey, Paris Johnson
July 20, 2016
EXCELLENT SERVICE Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was i Performance Toyota has always given me great customer service with my Camry, and Shay Montgomery made my service visit a very pleasant one. She was interested in the customer, attentive and knowledgeable about what was going on with my car. She was also understanding about my need to keep costs down and did all she could to help me in that area. It's rare these days to get customer service like that. More
by Suzanne Campbell
Employees Worked With
Shay Montgomery
July 20, 2016
17 camry my family has been driving toyota cars for a long time. this is the second car i have purchased from this dealership. the sales people where helpf my family has been driving toyota cars for a long time. this is the second car i have purchased from this dealership. the sales people where helpful and not pushy. the price was below what i had expected from all my research. the contractions did take long and had a pleasent conversation with the staff while it was being done. ill buy again from here but the cars last forever. More
by tallpaul1955
Employees Worked With
danny royle, Buddy Carnett, Kayla Bunch, Trace McGonagill
July 18, 2016
2016 Tundra TRD Pro This is my fifth Toyota, and this was the smoothest transaction ever! I live in Nashville and couldn't find the TRD Pro anywhere here. I found exact This is my fifth Toyota, and this was the smoothest transaction ever! I live in Nashville and couldn't find the TRD Pro anywhere here. I found exactly what I wanted at the Principle Toyota's website. I was introduced to Jimmy Rooker, and between texts and phone calls, we got this done over the phone. I then drove down the following Saturday to close the deal and pick up the truck. They also made me an offer on my current Tundra and bought it on the spot. Everyone was very professional, polite and knowledgeable. It was a terrific buying experience. No hassle, no crap, just straight up folks selling Toyotas. Richard Hadley was great as well. I think they sell 300 cars a month and now I see why. I highly recommend them! More
by Louis
Employees Worked With
Richard Hadley, Jimmy Rooker, Richard Hadley, Trace McGonagill
July 14, 2016
Good overall experience, no hassles, friendly service. I went into the dealership by myself and was wary of being taken advantage of. Mr. Garwyne Jones was very helpful and professional and I felt more at I went into the dealership by myself and was wary of being taken advantage of. Mr. Garwyne Jones was very helpful and professional and I felt more at ease. I told him what I wanted and what I needed to comfortable at and he made it happen. Mr. Buddy made me feel comfortable with my financial arrangements. The entire staff made my buying experience so much better . More
by mizliz949
Employees Worked With
Buddt Carnett, Garwyne Jones
July 14, 2016
It could not have been any easier. As always, I get nervous when making a major purchase like a car. However, Sandeep Soni and Priniciple Toyota made it relatively painless and made me As always, I get nervous when making a major purchase like a car. However, Sandeep Soni and Priniciple Toyota made it relatively painless and made me feel at ease. What I loved the most about the experience was that Sandeep made me feel right at home and made sure that I knew all of the details and operations of my new purchase before I left the lot. My mother recommended Sandeep to me because of her car-buying experience with him. I would do the same for anyone. Sandeep was awesome to work with, enough said. More
by tsexton2154
Employees Worked With
Sandeep Soni, Richard Hadley
July 13, 2016
Great experience! This dealership went above and beyond to help me get into the exact car that I wanted. Steve was an very informative and patient salesman who kept us This dealership went above and beyond to help me get into the exact car that I wanted. Steve was an very informative and patient salesman who kept us up to speed and fought for what we wanted! I would definitely recommend him and Principle! Their commercials are true, it's like family there! More
by Wendi Haley
Employees Worked With
Peter Butler, Chris Thompson, Steve Ethridge
July 12, 2016
Easy and simple process with sales and finance The overall experience was great and the process was smooth and all was explained well. I would recommend this dealership to my family and friends if The overall experience was great and the process was smooth and all was explained well. I would recommend this dealership to my family and friends if they were in need of a new or used vehicle. More
by Bobio1946
Employees Worked With
Sandeep Soni, Buddy Carnett, David Sees
July 11, 2016
5th vehicle from this dealership! April was great! She worked hard to get me into my 2016 Rav 4, I highly recommend her for your salesperson. She even had Todd come introduce himself April was great! She worked hard to get me into my 2016 Rav 4, I highly recommend her for your salesperson. She even had Todd come introduce himself to us, I didn't believe the commercial when he said he was always there and yep he is! More
by Paula Floyd
Employees Worked With
April Haynie, Todd Lochner, Buddy Carnett
July 08, 2016
Richard & Mary Kay Rohrscheib Kayla, Chris and Richard were the most helpful, knowledgeable, and best car sales persons that I have ever had the pleasure of dealing with. They kne Kayla, Chris and Richard were the most helpful, knowledgeable, and best car sales persons that I have ever had the pleasure of dealing with. They knew exactly what I wanted and in no time we had made our deal and we were leaving in my beautiful Camry, (WHICH I AM SO IN LOVE WITH.) I have driven a Toyota Camry for the last 30 plus years. Strayed away last year to a Honda, and could not wait to get back in a Camry. NEVER AGAIN will I stray. Thanks Kayla, Chris, and Richard for all your help and kindness. You guys are the absolute BEST. I'm a HAPPY, HAPPY GIRL. More
by Rohrscheib
Employees Worked With
Richard Hadley, Kayla Bunch, Chris Thompson
