Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle Toyota in Memphis
Memphis, TN
1,901 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,901 reviews
January 21, 2017
Great Experience! If ever visiting Principle Toyota, please see Luke Evans. I arrived to Principle Toyota and Luke welcomed me with a smile. He listened intently as I d If ever visiting Principle Toyota, please see Luke Evans. I arrived to Principle Toyota and Luke welcomed me with a smile. He listened intently as I discussed my needs and wants. He wasn't pushy, but insured I received all information that would assist me in making an informed decision. When I explained to Luke that I was working with a certain budget and wanted to stay within that budget, he took notes and worked to ensure I got what I needed. Not only was I able to get the car I wanted, but I was able to get a payment that would not leave me broke monthly. Although Luke admitted he was new to the "car salesman" scene, his thoroughness and sincerity will make him a vet in no time! More
by jlivy1
Employees Worked With
Walker Stahnke, Luke Evans
January 15, 2017
Sales Team Just bought a Highlander, and the sales and management team were awesome! Xavier Sullivan, our salesman took his time and helped us find the right ve Just bought a Highlander, and the sales and management team were awesome! Xavier Sullivan, our salesman took his time and helped us find the right vehicle. He explained all the options and trim levels. Trace McGonagill sales manager was very helpful as well and worked with us to get to an agreed upon price.The experience was great. I highly recommend this dealership. More
by paul
Employees Worked With
Buddy Carnett, Trace McGonagill, Xavier Sullivan
January 14, 2017
Poor customer relations. The dealership, as led by its GM, is totally focused on its needs and will pay attention to the customer only when it fits neatly into their structure The dealership, as led by its GM, is totally focused on its needs and will pay attention to the customer only when it fits neatly into their structure. For example, we bought a 2017 Highlander Limited on December 17, 2016 from Principle. At the outset we told the salesman, and later the business manager, that we do not finance our cars and would be paying by check. On January 12, 2017 we got a letter Principle informing us that our 'application for financing' was not approved. Remember, we bought the car on December 17 with a check drawn on a local bank. They called me later that day saying that the car was cleaned and ready to be picked up, which we did that day. Almost four weeks went by before we got the letter denying credit for a purchase we paid for in cash. It would have been so easy for them to suggest alternatives. But no. They slipped in credit application with no pertinent data for my wife to sign, which she did. They got their way, but they lose on the customer relations front. We will never buy a car from Principle again so long as Mr. Lochner is employed there. More
by Minor
Employees Worked With
Todd Lochner, Peter Butler
January 14, 2017
Great customer service Although I was there to purchase a used vehicle and the deal didn't go through was very satisfied with Erica. She is new to the field but didn't stop Although I was there to purchase a used vehicle and the deal didn't go through was very satisfied with Erica. She is new to the field but didn't stop trying to work to make the deal. More
by ChrisCrawford
Employees Worked With
Erica Austein
January 05, 2017
Two cars Later and Extremely Pleased!! I had the pleasure of working with Cassidy and Trace on two cars Recently. My 21 yr old bought her first car herself, with a little help from Mom and I had the pleasure of working with Cassidy and Trace on two cars Recently. My 21 yr old bought her first car herself, with a little help from Mom and Dad! She is so proud of the car and experience. Her first Big Girl step into world of Finance was pleasant and professional. This is a big moment for her and the staff at Toyota made her feel special and got her into the car she wanted! I just yesterday bought a new company 4Runner from Cassidy as well. This was again a seemless experience with profeesionals like Cassidy and Trace. If you are in need of a vehicle, I absolutely recommend you see Principle Toyota and Cassidy is a great Sales Professional to work with!! More
by iciparts1
Employees Worked With
Buddy Carnett, Trace McGonagill, Cassidy Nealy
January 05, 2017
Very good experience buying new Highlander We just purchased a new Highlander from Principle Toyota. Paris Johnson was our agent there and we were very pleased with his service as well as the We just purchased a new Highlander from Principle Toyota. Paris Johnson was our agent there and we were very pleased with his service as well as the agent that worked with us in the finance department, No one wasted our time and there were no surprises or someone trying to push us in another direction. Very professional and we will keep them in mind for our next purchase... More
by Ron Guest
Employees Worked With
Paris Johnson
December 30, 2016
Very Good Experience After a very bad experience with Auto Nation Nissan and VW dealer right cross the street, I stopped at this dealership and I was in and out with more After a very bad experience with Auto Nation Nissan and VW dealer right cross the street, I stopped at this dealership and I was in and out with more than the car I wanted and the exact deal I had in mind (fit my budget and needs). The salesman (Skyler Milner) treated me with respect and listened to me more than trying to sale me what works for him (I appreciate that). The managers and the staff were all nice and respectful, they thanked me for my business and when I came back the next day so my wife can sign the contract, they all stopped by and said hi.....(very friendly environment). More
by toyota0123
Employees Worked With
Aaron Brock, Chris Thompson
December 29, 2016
Queen is happy! Daniel, my King and I would like to tell everyone how kind and generous you were to us! If in need of a car call Daniel (Danny). The Royal Family is e Daniel, my King and I would like to tell everyone how kind and generous you were to us! If in need of a car call Daniel (Danny). The Royal Family is enjoying the 2017 Camry. Thanks again for you Super Royal customer service! Queen Stephanie Johnson More
by Queen Stephanie
Employees Worked With
Daniel Royle, Peter Butler
December 18, 2016
Friendly, excellent service! Just bought a BMW from Rick In and the whole process was really easy and enjoyable. Loving my new convertible. Thanks for all your help!! Just bought a BMW from Rick In and the whole process was really easy and enjoyable. Loving my new convertible. Thanks for all your help!! More
by Dom86
Employees Worked With
Rick In
December 12, 2016
New Car Shopping Trip Came into town to babysit my grandchildren and decided to go look for a new vehicle. Danny Royle was the best! He was very knowledgeable and made the Came into town to babysit my grandchildren and decided to go look for a new vehicle. Danny Royle was the best! He was very knowledgeable and made the experience enjoyable. My grandchildren also enjoyed him. When it came time for the finance part Buddy Carnett made it fast and painless. I will be back. More
by donnako
Employees Worked With
Buddy Carnett, Danny Royle
