Principle Toyota in Memphis

Customer service at Principle Toyota is great! At Principle Toyota the customer comes first. I would recommend them to anyone. They took Great care of me! I will buy from them again. At Principle Toyota the customer comes first. I would recommend them to anyone. They took Great care of me! I will buy from them again. More

First Time Buyer Cassidy provided a great experience for me being a first time buyer. She was very professional, knowledgeable, and made the experience as smooth as po Cassidy provided a great experience for me being a first time buyer. She was very professional, knowledgeable, and made the experience as smooth as possible. I definitely will recommend her to any and everyone I know. More

Great working with Principle Toyota. (Niki) Niki was great to work with overall. Very professional, friendly and honest. Peter was also very friendly and very knowledgeable. Would highly Niki was great to work with overall. Very professional, friendly and honest. Peter was also very friendly and very knowledgeable. Would highly recommend to work with Niki and Peter at Principle Toyota. More

AMAZING! purchased my first car this weekend, and Richard Hadley helped me every step of the way. the whole team was super patient and super nice. i had an abs purchased my first car this weekend, and Richard Hadley helped me every step of the way. the whole team was super patient and super nice. i had an absolutely amazing experience! thank you.! More

QUICK, EFFICIENT, TO THE POINT PURCHASED A 2017 CAMRY HYBRID THIS WEEKEND. STEVE ETHRIDGE SAW ME THROUGH THE PROCESS OVER THE INTERNET, TEXTS, AND PHONE. NO PROBLEMS OR HITCHES. N PURCHASED A 2017 CAMRY HYBRID THIS WEEKEND. STEVE ETHRIDGE SAW ME THROUGH THE PROCESS OVER THE INTERNET, TEXTS, AND PHONE. NO PROBLEMS OR HITCHES. NO HASSLE. GREAT EXPERIENCE. RECOMMEND HIGHLY. KEEP UP THE STRONG WORK. More

TRULY EXCEPTIONAL SERVICE!!!! Truly exceptional and awesome service. They were accommodating to us and made us feel at home. I never felt that they were forcing me to buy a car, Truly exceptional and awesome service. They were accommodating to us and made us feel at home. I never felt that they were forcing me to buy a car, instead they guide me to what is really important to me and my family and gave me the best deal ever. I'm now a proud owner of a Toyota Corolla 50th Special Edition. Love the car! Thanks TOYOTA PRINCIPLE!!!! More power to your business!!! Special thanks to Steve Ethridge (sales associate)! This guy deserve a PROMOTION and a RAISE!!!! Ask for him and he will definitely help you!! More

Excellent ( Kayla Bunch )!!!! Kayla Bunch, there's know words, Excellent job! A1 A1. She is excellent at what she do. You can tell she love her job, her customers, she goes out th Kayla Bunch, there's know words, Excellent job! A1 A1. She is excellent at what she do. You can tell she love her job, her customers, she goes out the way to make them Happy!! Excellent!! More

Purchased leaseback 2013 Toyota Highlander Purchased a 2013 Toyota Highlander back in November before Thanksgiving. Richard Hadley was the salesman we dealt with. We had a pleasant experience Purchased a 2013 Toyota Highlander back in November before Thanksgiving. Richard Hadley was the salesman we dealt with. We had a pleasant experience dealing with Richard. We got a low rate on our loan and are happy with the 2013 so far. Only problem we experienced was a dead battery this morning 24Jan2017. More

Service Department - Lack of Communication In October 2016, I made an “on-line” appointment, as the 800 number suggests, for a couple of RECALL items on a 2010 Toyota RAV4. I specified both o In October 2016, I made an “on-line” appointment, as the 800 number suggests, for a couple of RECALL items on a 2010 Toyota RAV4. I specified both of the RECALL items (check/repair suspension and seatbelt) and that I would “wait” for the checks/repairs to be done. Shortly thereafter, a confirmation via email was received from Principle Toyota. All is good, so far… We arrive promptly for our appointment and were greeted in a timely fashion. The service advisor stated that we would not be able to get the vehicle serviced today due to the parts not being in stock. WHAT?! At this point, I let it be known that I was a very unhappy customer. The online service request specifically requests that someone advise me, via email or phone, if the parts would not be available for this appointment. Not so much as a peep from anyone at Principle Toyota to give us a “heads up” that this appointment was not doable. No courtesy call… nothing! This was incredible! Surely there is a plan of action to notify customers if there is a reason why the appointment will not be feasible. Is this the first incident such as this at Principle Toyota? What went wrong? The service writer did say she would get the parts ordered and call to reschedule so we can try it again. I was grateful for this but this could have been avoided altogether. I am assuming after describing the above referenced scenario, of how this went down, I probably don’t need to elaborate on how upset and disappointed I was at the outcome of this appointment. A FEW DAYS LATER, THE SAGA CONTINUES… I received a call the following Monday morning from Principle Toyota letting me know that the ordered parts were in and to schedule an appointment. We scheduled a lunch time drop off appointment for pickup after 5:00pm on a weekday. We arrived promptly for said appointment and waited patiently for the service advisor. After he examines our car, we begin to discuss the services scheduled for the vehicle. He mentions there are three recalls of which one (suspension issue) would require a “special tool” that Principle Toyota does not have. WHAT?! This can't be happening again! As I begin to lose my cool for the second time in less than a week with the staff of Principle Toyota, the Service Director, steps up to see if he can diffuse the situation. It becomes apparent, as we are speaking with him, that he knows nothing of last week’s incident/encounter with the service department. After some discussion, he vowed to get the recalls handled by the end of the day. With these events playing out as they did, many questions come to mind… Out of thousands of vehicles recalled, are we the very first customers who have brought in a RAV4, for the suspension recall, to this particular dealership? Do other customers, who have recalls, encounter these kinds of issues with the service department at Principle Toyota? Is basic communication taught and encouraged to the employees of Principle Toyota? What was the cause of the confusion/inconvenience for the second time in less than a week? Has this been addressed? Why were our dealings with Principle Toyota so aggravating and frustrating? Who is responsible for customer satisfaction and retention? Communication is key… amongst the staff and with your customers. To date, no response from any key individual at Principle Toyota since the debacle has ended. Does anyone there really care? More

Buying experience Excellent services received from all those that were involved. Moreover, excellent team w o rk to provide an excellent price. I would recommend this Excellent services received from all those that were involved. Moreover, excellent team w o rk to provide an excellent price. I would recommend this shopping center to all More