Principle Toyota in Memphis

I came in for a routine oil change. Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that ne Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that needed to be done regarding my Camry. Roger and I scheduled my next service and he was very knowledgeable and informative. Roger told me he would not be there for my next service but introduced me to the tech that would on my return. They both gave a sense of assurance as they listened to my concerns. I really appreciate Roger's professionalism. I look forward to returning to Principle Toyota in the future for my repairs. More

Had appointment for a recall on my vehicle. Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximat Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximately 2 hours earlier than appointment! Great service department. More

When my Camry wouldn't start I called AAA and your service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks More

Not a good experience. Likely won’t go back. John, the service rep, seemed like a nice guy, but I wish he told me up front that the dealership would hold my truck until t Likely won’t go back. John, the service rep, seemed like a nice guy, but I wish he told me up front that the dealership would hold my truck until the warranty company paid for their portion of the repairs. That felt like my truck was being held hostage. In total, the experience took 7 days for fairly minor repairs. Although my truck had been repaired, the dealership kept my truck over the weekend due to not being paid by the warranty company. It was a real inconvenience. I might have felt better if they had offered a discount or offered a courtesy vehicle for the weekend. More

Ten out ten Jasper was professional a great asset to your team, setting the standard that provided a positive experience. team, setting the standard that provided a positive experience. More

On a road trip and my headlight went out. Joshua fit me in without an appointment and the mechanic was super honest about not having to replace the bulb since it only needed to be tightened Joshua fit me in without an appointment and the mechanic was super honest about not having to replace the bulb since it only needed to be tightened to work. So appreciated their help to get us back on the road safe and sound. Friendly and kind. More

Josh was professional and very pleasant. Also, the waiting time was relatively short. Thank you very much. Also, the waiting time was relatively short. Thank you very much. More

GREAT SERVICE, ALWAYS GET THE JOB DONE AND KEEP ME ON THE ROAD. GOOD WORK. ROAD. GOOD WORK. More

Great service department. They are professional and keep you advised on any issue. I have felt with them off and on for over 20 years and never had a pr Oblem They are professional and keep you advised on any issue. I have felt with them off and on for over 20 years and never had a pr Oblem More

Professional, courtesy and timely. I was given link to follow the progress of my services. I was given link to follow the progress of my services. More