Principle Toyota in Memphis

I brought my car in for repair had waited 2. 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnig 5 hours only to find out my car had not been seen by anyone. I was upset had to speak with manager. I was given a discount My car was left overnight. I was informed that it was a 5 hour job. I received text to review information the next day at 11:50 am. I spoke to service advisor Maben only to find out that half of job completed. Again, I reached out to manager to get things right. I have k own Mabem for 9 years. It appears he was having an off day I had originally made appointment with Libra. He had a medical emergency on this day. I guess next time I will wait for Libra. Overall got car fixed besides internal systemic problems. Thanks David for my discount and 👀 the process through. Respectively submitted Tonni Chew More

Had a fantastic experience at Principle Toyota! Aaron Taber and the team worked with me despite having no credit history. They helped with financing, insurance, and my Tennessee license plate. Plus Aaron Taber and the team worked with me despite having no credit history. They helped with financing, insurance, and my Tennessee license plate. Plus, I got a 3-year free service plan with my new RAV4. Highly recommend their outstanding support! More

Worked with Andy F. , the best hands down. Thank you and Jeff L. for helping me with my purchase. I was able to get what I wanted, thank you guys for all your hard work. , the best hands down. Thank you and Jeff L. for helping me with my purchase. I was able to get what I wanted, thank you guys for all your hard work. Very friendly, patient, and understanding! More

Shelton Moben was my service advisor. I found him to be very processional and courteous and would highly recommend him to others. I found him to be very processional and courteous and would highly recommend him to others. More

The service manager was very helpful and I liked how the mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. mechanic took a video to show me what was exactly wrong with my car and what needed to be fixed. More

Pretty simple transaction. All the staff were friendly. Poh was my sales advisor and she was polite and professional throughout the entire process of test driving and working o All the staff were friendly. Poh was my sales advisor and she was polite and professional throughout the entire process of test driving and working out the deal. More

The personnel of the service department greats you with a great sense of purpose and professionalism. great sense of purpose and professionalism. More

Tomas was great, was up front and we worked out exactly what was comfortable for me. Wasn’t there a long time, didn’t have to deal with the normal dealership tactics. Professional and pleasant. what was comfortable for me. Wasn’t there a long time, didn’t have to deal with the normal dealership tactics. Professional and pleasant. More

Always get great service when I come in for maintenance. Comfortable waiting area. Great Service Advisors, too. Comfortable waiting area. Great Service Advisors, too. More