Principle BMW of San Antonio - Service Center

The service process was fairly easy going for a first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their curren first-timer drop-off/loaner vehicle exchange. I especially liked the video the service tech provided, showing me wear and tear items and their current levels. More

wait time for service on my front brake pads was sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a foll sufficient. Tracking quote received while waiting indicating needed service done previously this year was required again. I am still awaiting a follow up email with details regarding the parts that were replaced this year and what service actually needs to be completed. More

Excellent response to all concerns. and very customer focused. Efficient in delivery of service. Highly recommend. and very customer focused. Efficient in delivery of service. Highly recommend. More

Principle BMW of San Antonio is a well-run machine! I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The servi I’ve leased 4 vehicles over the years - the inventory is impressive and the service department exceeds my expectations each time I visit! The service advisors are responsive, professional and always helpful! I’m a fan! More

Excellent service advisor. Timely service. Easy to obtain appointment. Clean facility. Comfortable waiting room. Etc. Timely service. Easy to obtain appointment. Clean facility. Comfortable waiting room. Etc. More

The team was very customer service focused and made sure I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text co I was taken care of whether i stayed at the dealership or needed a ride. The waiting area was spacious and great for getting work done. The text communication from the garage was refreshing to let me know what the status was of my vehicles service. This dealership is highly recommended! More

Great service, great results, no complaints. The team here really does their best to make the unfun process of having work done to your car a little less unfun. The team here really does their best to make the unfun process of having work done to your car a little less unfun. More

Great cars and staff; its why I keep com'n back, and also why I will purchase my 4th BMW w/Principal Auto come spring. TY all. why I will purchase my 4th BMW w/Principal Auto come spring. TY all. More

Great personal. Always helpful Always prompt with service. Never have I ever gone there and had a bad experience. Always a professional experience with all employees Always helpful Always prompt with service. Never have I ever gone there and had a bad experience. Always a professional experience with all employees. More

I like the walk through video, when viewing the undercarriage of the car. The rep is prompt on calling when the car is ready, and I didn't have any down time at work. undercarriage of the car. The rep is prompt on calling when the car is ready, and I didn't have any down time at work. More