Principle BMW of San Antonio - Service Center

Awesome visit Jonathan was a very attentive advisor. He stuck to his word and the car was done when he said it would be at the price he quoted. Overall awesome serv Jonathan was a very attentive advisor. He stuck to his word and the car was done when he said it would be at the price he quoted. Overall awesome service. More

Exceptional Sales and service I would like to thank Mini of San Antonio for always providing exceptional sales and service. When I bring my Mini in for a wash or service I am greet I would like to thank Mini of San Antonio for always providing exceptional sales and service. When I bring my Mini in for a wash or service I am greeted by my first name and always feel welcomed and not just a number. In the past three years I have purchased four Mini's, and with each one, all concerns and problems were addressed and fixed on or before the promised completion time. I especially want to thank Benjamin, Rob, William, and Felicia. These individuals are why Mini of San Antonio is the premier dealership that it is. More

Improved from last time Robert definitely made the experience better than my last couple visits. Putting a 2star on price. Given that I can by all the oem equipment to cha Robert definitely made the experience better than my last couple visits. Putting a 2star on price. Given that I can by all the oem equipment to change the oil on my car for $70 not sure why the price needs to approach $300 for an oil change. More

Exceeds Expectations BMW of San Antonio has always given me the peace of mind that I need when I have to bring my car in for anything. Unfortunately someone took off my co BMW of San Antonio has always given me the peace of mind that I need when I have to bring my car in for anything. Unfortunately someone took off my cover from my back bumper and I need to replace it. I called Courtney and immediately she took care of me. She explained the process and what I needed to do in order to get it replaced and ordered it for me right away. More

Great service advisor. Poor sales management I tried to bring my business to the sales side of the dealership but the sales management was unable to work with me in any way. So I took my business I tried to bring my business to the sales side of the dealership but the sales management was unable to work with me in any way. So I took my business else where. I now bring my car in for service and have built a great relationship with Courtney one of the service advisors. She is by far the best SA I have been in contact with over the 10 years I have been to the dealership More

Great Service Emmanuel Colon always provides me with a great customer service experience, that's why I purchased my second BMW at this location. I will recommend Em Emmanuel Colon always provides me with a great customer service experience, that's why I purchased my second BMW at this location. I will recommend Emmanuel Colon and BMW of San antonio to all my friends and family. More

Above and beyond The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, J The service team here truly takes care of you and your vehicle. I brought my car in needing to only top off the exhaust fluid. The service manager, Jose, noticed my vehicle warranty was close to expiring so he did a full vehicle check up and replaced everything from windshield wipers to interior cosmetic flaws. Jose has gone above and beyond to ensure my vehicle is a safe and comfortable drive. He also made it possible to service my vehicle despite the busy holiday rush and difficulty getting an appointment. More

Maintenance Ricky B was by far the most responsive professional of BMW San Antonio. I was greatly satisfied by the service that the dealership had to offer and wi Ricky B was by far the most responsive professional of BMW San Antonio. I was greatly satisfied by the service that the dealership had to offer and with Ricky's professional help. I would definitely recommend. Great job guys!!! More

Service experience I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, ther I purchased a new 2016 535i BMW and saw condensation in both headlights after a heavy down pour of rain, the same day of purchase. Additionally, there was obvious burnt smell. I contacted my sales advisor the same day and he assigned Ricky to be my service advisor. Ricky contacted me the following day and was very attentive with my concerns. There was a hiccup when vehicle was dropped off under the care of another service advisor (Jose Rodriguez) since Ricky was not available. Upon pick up of vehicle, Ricky provided great service. More

Check engine sensor issues Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 i Ricky is the best rep I've ever dealt with there or at any dealer including my 5 years living in Germany. Super fast communications and a perfect 10 in customer satisfaction. I don't want to deal with anyone else!! Solved my issues to great satisfaction. Thanks Ricky! More