Principle BMW of San Antonio - Service Center

Service visit Ricky Barrow has been my service advisor on multiple occasions. He has always exceeded my expectations. He provides excellent service by listening to Ricky Barrow has been my service advisor on multiple occasions. He has always exceeded my expectations. He provides excellent service by listening to his customers and doing whatever it takes to address the service needs. I really appreciate the outstanding customer service that he provides and always look for him when I visit. More

Ricky Barrow- Service I can not say enough good things about Ricky Barrow. He has been extremely helpful on multiple occasions. He responds to phone calls and texts almost I can not say enough good things about Ricky Barrow. He has been extremely helpful on multiple occasions. He responds to phone calls and texts almost immediately, he responds even on his day off. He helped me by carrying an old battery to the service desk to get a new one. He explains all service costs if applicable, and has kept me informed on a daily basis on the progress of repairs. I will wait to schedule an appointment with him when he is available. Ricky is a true professional. More

The Service Department at BMW of San Antonio is HORRIBLE! My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked o My car broke down and I brought it to BMW of San Antonio for service. My car was towed to the dealership Tuesday morning and left there to be worked on. I received 2 calls that morning so they can inform me about my car. I was told that by Wednesday the car should be done by my advisor named Eric. Wednesday came around and at 3pm, I called my advisor several times and finally left a voicemail. I NEVER received a call back that day. On Thursday, I called several times again around 8am, 12pm, 3pm, and 5pm and left more voicemails. NEVER got a call back or an update on my car. On Friday, I called several times again and left more voicemails and I NEVER received a call from anyone. Since I am a student at the UT Health and Science Center School of Dentistry, I am in class from 8am - 5pm Monday through Friday. This allows absolutely zero time for me to drive up to the dealership to complain. Luckily on Friday, I finished my test early and drove to the dealership to ask about my car. I talked to the service manager Phillip Rosales and told him my situation with Eric. After complaining, he told me the car is not ready but it would be done Saturday at 2pm. He also told me he would update me personally on Saturday. On Saturday around 4pm, I still received no calls or text and I had to call several times to speak to someone who knew if my car was finished or not. FINALLY the cashier for the service department checked on the status of my car and told me it was ready to go. This is the WORST SERVICE ever! I do not expect much from them, but I do expect a returned call to update me on my car status. More

Excellent customer service by client advisor Jenny De Hoyos Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made Ms. Jenny De Hoyos was an excellent client advisor. She was courteous and professional. She listened to our needs and was quick to respond. She made an extra effort to satisfy our expectations. She was efficient and organized. She valued our time and opinion. She made our car buying experience so much easy. We loved loved her service! Thank you so much Jenny! More

LOU GATTI I recently experienced a tire failure on my BMW. Moreover, I was visiting the Medical Center late in the afternoon when the problem surfaced. I called I recently experienced a tire failure on my BMW. Moreover, I was visiting the Medical Center late in the afternoon when the problem surfaced. I called BMW Roadside Service, and they were quick to dispatch a tow truck. Excellent! I anticipated a problem in arranging for a loaner from BMWSA on short notice, and very near the Center's closing time...not to mention rush hour traffic. I called Lou Gatti (Svc. Mgr) for help. Without fail or hesitation, Lou arranged for the delivery of a loaner to my location. Exemplary!! Thank you Lou, and also thanks to your staff who made all this happen. You are the VERY BEST! Rodney Rice More

Excellent Customer Service for Vehicle Service I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginni I will confidently recommend this dealership to all my friends. Ricky Barrow, my service advisor made this experience a very positive one from beginning the end. He was very professional, personable, paid attention to every detail, communicated well. He facilitated the repairs by proficiently dealing with my extended warranty company. The location is less than desirable/accessible and the receptionist appeared less than competent (hung up on me the first time I called, and asked the same questions already answered). However, the customer service received from Ricky and the quick turn around on the repairs made up for the inconvenience. As far as the completed repairs, I am unable to confirm or deny the quality of workmanship....only time will tell. More

Vehicle Service Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service man Called BMW of San Antonio to ask questions about recall service. Person that answered phone could not answer my question and told me that service manager would call back. Two days later no call back. To be fair, this is my fifth BMW and I have had my cars serviced there with good results. The problem has been consistently not getting call backs when I am told I will receive a call even to schedule repair appointments. Part of the satisfaction of owning a BMW is receiving good service which is partly lacking here. Called BMW in Austin and received a call within an hour. More

Best service ever In the past few year this was the bes experience ever, i would recommend this service center to everyone i know that owns BMW Thanks In the past few year this was the bes experience ever, i would recommend this service center to everyone i know that owns BMW Thanks More

Excellent service and customer service By far the best sevice and top notch expertise of knowledge and knowing of his job is what i got when i met Jose Rodriguez at BMW Airport San Antonio. By far the best sevice and top notch expertise of knowledge and knowing of his job is what i got when i met Jose Rodriguez at BMW Airport San Antonio.... He made me feel like i was a real person and not just a number or person he was going to try and upsale just like the big dealership salespeople do. i will continue go to him as he made the choice that i made by going there instead of the dealership i purchased at a great move on my part.... If you need a real down to earth know it all but very understanding Service Advisor then Jose is the guy for you, i know he will be my guy from here on out... THANKS JOSE AND TO BMW AIRPORT AGAIN .... HAPPY CUSTOMER???? Richard G., Proud Owner of BMW More

hassle free I was kept informed of the progress of the vehicle and had no wait time in dropping off or picking up . Cost of service was as quoted I was kept informed of the progress of the vehicle and had no wait time in dropping off or picking up . Cost of service was as quoted More