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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
689 Reviews
Call Service Center (210) 732-7121

689 Reviews of Principle BMW of San Antonio - Service Center

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March 25, 2025

I had to bring my car in because of a brake system error. They said just bring it in, no appointment necessary. I brought it in and I got a loaner night away. Fixed the issue after a few days. More

by Yolanda Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
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Mar 29, 2025 -

Principle BMW of San Antonio responded

Hello Yolanda, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Paid almost $400 for a key fob and it isn’t programmed to work on my car. Live an hour and a half away and now gotta find time to get this corrected. Not happy to say the least! More

by Emcc.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Baerga
Report | Print
Mar 27, 2025 -

Principle BMW of San Antonio responded

Good Morning Mr. Smith, We are truly sorry to hear about the trouble you’ve encountered with your key fob. I see you mentioned working with me, and this is the first I’m hearing about the issue. I also noticed you called to inform our team of the issues last night after we had closed, around 8pm. John will be reaching out to you today to help walk you through the setup process. In some cases, it can take a little time to sync the key properly. A helpful tip is to hold the new key up to the steering column (without the second key in the vehicle) and repeatedly press the start/stop button until the vehicle recognizes the new fob. Please rest assured, John will be in touch today to assist you further. Best regards, Anthony Baerga

March 15, 2025

Always great service at Principal BMW! Communication is always quick and loaner car was great. More

by daryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Mar 20, 2025 -

Principle BMW of San Antonio responded

Hello Daryn, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

I’ve owned a BMW since 2007 and am very happy with service and my technician! More

by Chini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Report | Print
Mar 16, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Very efficient and knowledgeable staff, clean facility, frequent updating on status of car repair. Great dealership. More

by NiknikRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Report | Print
Mar 13, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 16, 2025 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 10, 2025

Excellent and timely service! They were very friendly and accommodating. Also thorough with inspection and recommendations. More

by WBMW19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto, Albert Saenz, Rhaudell Cordova, Anthony Baerga, Ryan Mararac, Juan Cantu, Emmanuel Colon, Maggie King, Antonio Martinez, Paublo Gallardo
Report | Print
Mar 14, 2025 -

Principle BMW of San Antonio responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2025

Customer service has been very good thank you with updates and getting back in order More

by Linda McKinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baerga
Report | Print
Mar 08, 2025 -

Principle BMW of San Antonio responded

Hi Linda, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 10, 2025 -

Principle BMW of San Antonio responded

Hi Linda, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2025

My service advisor is outstanding. Michael understands my needs, answers my questions honestly and provides an accurate estimate and accurate time line. I appreciate the opportunity to More

by Ljtafolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 03, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2025

I’ve been a customer of principal BMW of San Antonio for the last 14 years. I’m very satisfied with the quality and performance of the Vehicles I have purchased. The service department has always been accom More

by jonwat3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal
Report | Print
Feb 27, 2025 -

Principle BMW of San Antonio responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 21, 2025

I’ve been having my BMW vehicles service for several years now at San Antonio BMW. Juan Cantu and his team in the service department have been outstanding and professional every single time. I wouldn’t More

by Juan Alfaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Feb 24, 2025 -

Principle BMW of San Antonio responded

Hi Juan, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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