Principle BMW of San Antonio - Service Center

I have always received the best, organized, knowledgeable, friendly and expedient service. I will always be a BMW customer because of this dealership. knowledgeable, friendly and expedient service. I will always be a BMW customer because of this dealership. More

Poor communication to me. Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts b Dropped my car off for a vehicle check and kept my car for 4 days without telling me they were going to keep my car. Did not receive calls or texts back. Asked to speak to advisor on the third day, waited an hour and he never showed up. Vehicle check warning/light/notification did not get cleared from my vehicle. Still says it needs to be done. Worst dealership experience I’ve ever had. More

Principle BMW of San Antonio seems to just have it figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience figured out. Donavan was a great help and the oil change was done within a couple hours which gave me a good time with the loaner. A great experience overall would recommend if you can just come here. More

I came in for a routine maintenance. As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and too As soon as I drove up, the car battery dies. An employee quickly helped by jumping the battery. Thank goodness, I was already at the service and took care of it. Excellent customer service! More

Paul my service rep was great setting up my service appointment. The service was prompt and everyone is quite courteous. My car was cleaned and returned to me the next day appointment. The service was prompt and everyone is quite courteous. My car was cleaned and returned to me the next day More

Friendly prompt service on my BMW. Never had any issues! I will go nowhere else! Never had any issues! I will go nowhere else! More

excellent customer service, quick appointment bookings, turnaround times were excellent. Service manager Ryan Watson extremely efficient and knowledgeable. turnaround times were excellent. Service manager Ryan Watson extremely efficient and knowledgeable. More

Joseph Pantoja has been my service advisor for the last 10+ years. I have bought over 5 BMW’s from Principle Auto San Antonio; One because they are amazing cars, especially the M4 Competition, but what mak 10+ years. I have bought over 5 BMW’s from Principle Auto San Antonio; One because they are amazing cars, especially the M4 Competition, but what makes it all come together is not just the cars. It’s guys like Joseph that bring the true value in the whole experience. Thank you Joseph for always being understanding, patient, and making sure my BMW’s have been in top notch for the last decade. CEO Nick Vanderpool is lucky to have you, to say the least. “Nick you need to give that man the employee of the year award.” Thanks BMW North America, South America, as well as Principle Auto for making my life more pleasurable with these beautiful machines you guys engineer, sell, and maintain. More

Took my car in for one problem (bucking on acceleration) paid 4k. Magically 2 weeks later car stops working completely with ‘unrelated problem’. Another 5k. Very fishy, service center would not take onus. paid 4k. Magically 2 weeks later car stops working completely with ‘unrelated problem’. Another 5k. Very fishy, service center would not take onus. More

I like going go this dealership for service. They greet me promptly and my service manager knows me and my vehicle so I get the service I need without any pressure to add additional services. They greet me promptly and my service manager knows me and my vehicle so I get the service I need without any pressure to add additional services. More