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Principle BMW of San Antonio - Service Center

San Antonio, TX

4.6
689 Reviews
Call Service Center (210) 732-7121

689 Reviews of Principle BMW of San Antonio - Service Center

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November 04, 2024

Richard Worked diligently to make the process smooth as a walk in. Made sure text went to the right people , remained helpful to keep the process moving smoothly. And he cleaned my car....she's pretty. More

by alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Nov 07, 2024 -

Principle BMW of San Antonio responded

Hello Alicia, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

The advice server was nice, the people working at checkout not excepted, not as nice, take too long to bring back my car, the car not completely make sure is good and ready More

by johnmydang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
October 30, 2024

Andrew has impeccable quality customer service by keeping his customers thoroughly informed. He will be my go to guy for all future car service needs. Thank you Andrew!! More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Hanna
Report | Print
Nov 01, 2024 -

Principle BMW of San Antonio responded

Hi Vickie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 26, 2024

Richard Marreno was polite, they were able to finish in a timely manner. Loaner was a newer model and helped me to get to work and not miss any days, thank you. More

by Juan Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard marreno
Report | Print
Oct 28, 2024 -

Principle BMW of San Antonio responded

Hi Juan, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2024

Great customer service—friendly and reliable! Always take of me and my bmw—and I’m extremely particular! More

by RJV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Coto, Juan Cantu
Report | Print
Oct 26, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2024

Excellent service and at a very competitive cost. Mr. Juan Cantu is always courteous and respectful. Mr. Juan Cantu always provides a very comprehensive feedback on what maintenance was performed on More

by Santanajose405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Oct 26, 2024 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

I brought my car in for a recall and service maintenance. I was satisfied with the professional and expedient manner with my service experience.. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
Report | Print
Oct 25, 2024 -

Principle BMW of San Antonio responded

Hi Michelle, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2024

Service writers attentive and maintain communication - inspection thorough with options provided. Very busy service department - responsive. More

by JHenderson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal Boehme
Report | Print
Oct 19, 2024 -

Principle BMW of San Antonio responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Principle BMW of San Antonio

October 15, 2024

My service guy(Joesph Pantoja) was amazing. Kept me informed and monitored entire process. Outstanding!!! More

by Kmirrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joesph
Report | Print
Oct 18, 2024 -

Principle BMW of San Antonio responded

Hello Kmirrer, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

Punctual and thorough when performing multi-point inspection. The video they provide is helpful in understanding what exactly needs to be fixed and why. More

by garzanomore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Oct 18, 2024 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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