Princeton BMW

I had originally leased my car from Princeton BMW in 2006, never had anything but superior service and support, and as a result had them certify and ultimately sell me the car as a certified pre-owned. 2006, never had anything but superior service and support, and as a result had them certify and ultimately sell me the car as a certified pre-owned. I feel like I got a great deal and am very happy with my choice. Everyone I've ever dealt with at Princeton BMW has been professional, competent and seemed genuinely enthusiastic about their job and the BMW brand. At this point, they've got a customer for life. More

My experience with Princeton BMW has been nothing but stellar. I did buy my first 5-series from a different dealership. Our overall experience was horrible with them both sales and service. Since I have stellar. I did buy my first 5-series from a different dealership. Our overall experience was horrible with them both sales and service. Since I have started coming to Princeton BMW I like the professionalism of their service department so much that I ended up buying my next 5 series from them. I have nothing but great words. I love the car and people who takes care of it's maintenance. Overall great experience. Thanks Anoop(Andy) Chopra More

Daniel Rosa is an outstanding asset to Princeton BMW. He is dedicated and driven to make sure that his customer is satisfied. He exhibits the qualities of a true leader: patience, dedication, excellence in is dedicated and driven to make sure that his customer is satisfied. He exhibits the qualities of a true leader: patience, dedication, excellence in all he does, and empathy towards his clients. He knew what I wanted even before I did, which tells me that he truly understands his clients, and he cares enough to make sure we are happy. This is the second car I have bought from Daniel and it won't be my last. The service at Princeton BMW is without a doubt the best in the area. Lew in the service department is a joy to work with. As much as I hate giving my car up for a day, Lew makes the process painless and pleasant. He is another example of the strong customer focus that is a guiding principle at Princeton BMW. I gave them the rating of all 5's because each and every person I have dealt with at Princeton BMW has gone out of their way to make sure that I am completely satisfied with my experience. I won't deal with any other dealership. They are the best! More

From the moment I first talked to the salesman, Bob Sherlock, 2 years ago, Princeton BMW seemed different than any other dealer I had visited. There was no pressure. My wife wanted a 3 series convert Sherlock, 2 years ago, Princeton BMW seemed different than any other dealer I had visited. There was no pressure. My wife wanted a 3 series convertible and there was only 1 on the lot. Bob did not push existing inventory but instead listened to what we wanted and helped us place an order with the factory. Another BMW dealer told me they had stock due in in less than a month which I discovered was not true. Bob knew we wanted the car fast but did not make up stories. He was straight with us every step of the way. My most recent service appointment was last week. I had an appointment to have my tires balanced and I planned on waiting while the work was completed. The day before my appointment, I noticed a bubble on one tire. When I arrived, Steve Madden wrote up the service order adding the new issue. He also added another item based on the cars maintenance minder, covered under warranty. The car would have been ready on time(about an hour) but all four tires had severe tread wear and needed to be replaced, also under warranty. I was offered a loaner or a courtesy shuttle but declined. The car was worked on immediately and I was out in about 2 hours. Great dealership from sales to service. More

I love Princeton BMW. I have always taken my car there for routine service and everytime I'm treated like they're number 1 customer! Kudos to everyone that works there but especially my service advisor, M for routine service and everytime I'm treated like they're number 1 customer! Kudos to everyone that works there but especially my service advisor, Michael Sobecki & all the wonderful valet guys! I look forward to a pleasant experience next time! I will buy another BMW & ONLY from Princeton & I WILL recommend Princeton BMW to all of family, friends & acquaintances! Thanks again! More

Very pleased with service provided. Service advisor was very curteous and professional and provided regular update on the progress of my service. My great experience made it worth the effort to spend this very curteous and professional and provided regular update on the progress of my service. My great experience made it worth the effort to spend this 3-5 minutes of my busy schedule to provide this feedback. Would highly recommend Princeton BMW and my service advisor! More

Princeton BMW has provided me with excellent, courteous service on the two occassions my 335xi has received routine maintenance and tire replacement (due to a nail). Most recently, I was able to convenient service on the two occassions my 335xi has received routine maintenance and tire replacement (due to a nail). Most recently, I was able to conveniently schedule an appointment within 48 hours of calling, waited in comfort while it was serviced, and drove home in a fully washed and expertly serviced car 30 minutes before it was promised to me. Frank Menna, my service, rep, made me feel like a truly valued customer. I would recommend Princeton BMW to anyone shopping for a new car or in need of service for their current BMW. More

The service advisor and the service I received from Princeton BMW have been the best bar none for any vehicle I have owned. I did not purchase my vehicle from them but they have treated me like I did Princeton BMW have been the best bar none for any vehicle I have owned. I did not purchase my vehicle from them but they have treated me like I did and when the time comes for the next vehicle purchase they are at the top of the list! More

After dealing with horrendus service from Open Road BMW in Edison, I purchased my BMW from Princeton BMW. Contrary to what I had heard, I had quite a different experience. I talk to John Major on the tel in Edison, I purchased my BMW from Princeton BMW. Contrary to what I had heard, I had quite a different experience. I talk to John Major on the telephone Friday to pinpoint what I exactly wanted and what I was willing to pay for it: I wanted a 328i with manual transmission (typically a tough find). When I arrived the next morning we worked out a deal including a trade in for my car. I was not unreasonable as a customer and neither was John at the other end. I got an excellent trade in for my car, and a great deal on my new BMW. John was very courteous thoroughout the entire process. No tricky sales tactics, and he did not lie or mislead me in anyway (I did my homework, I would have know immedietly). We were both upfront with each other, no games. The same can be said about the financial manager: went through the paperwork, expalined everything and sealed the deal. The only extra I purchased was the Tire and Wheel warranty, with the new Run Flats and roads of NJ, you cannot go wrong. Overall extremely happy dealing with John Major and Princeton BMW. I know lot of customer whine - do your homework, call in to find out what vehicles are available and what can be traded from another dealer. Know the invoice price of your car and how much over you are willing to pay. I spend a great deal of time (about a month) figuring out a fair value of the car. Look at KBB, Edmunds, and most importantly, the BMW forums. Know the fair trade in value of your car, by doing a little reseearch (typically use Galves.com). More

My expericence was very positive. Bob Sherlock was excellent. He was helpful, not pushy and really went the extra mile. I and very happy with my car and sure I will return in the future, hopefully to excellent. He was helpful, not pushy and really went the extra mile. I and very happy with my car and sure I will return in the future, hopefully to deal with Bob. Thank you for the wonderful car and very positive experience! More