Princeton BMW

I have had Warranty service repairs on a couple occasions on my 528SI at Princeton BMW on Quakerbridge Rd in Hamilton Twp. I have dealt both Frank Menna and Steve Mallen, both of these gentlemen were courteo on my 528SI at Princeton BMW on Quakerbridge Rd in Hamilton Twp. I have dealt both Frank Menna and Steve Mallen, both of these gentlemen were courteous, friendly, and anxious to please the customer. On one occasion there was an unusual display computer programming issue that defied the normal repair procedures. The Service manager Rich Lanci got personally involved and contacted the engineers in BMW Germany to work with the regional factory technician to help get to the bottom of the problem. They provided curtsey loaner cars at no charge and even made sure to provide a free in house car wash before my car was returned. Service doesn’t get any better than this. More

First vist: did not put enought oil in engine blamed on computer qlick second vist: did a tire rotation. only problem the 128I with sports package has different size on front and back. they went ahead computer qlick second vist: did a tire rotation. only problem the 128I with sports package has different size on front and back. they went ahead and mismatched the tires. I do not feel I can trust the service department More

I called two weeks ago to inquire about a mulfunction message i was getting on my X5. The service advisor (not Luke, some other advisor) told me that i'd have to bring it for diagnostic tests and that i message i was getting on my X5. The service advisor (not Luke, some other advisor) told me that i'd have to bring it for diagnostic tests and that i should make an appoitment. He transfered me over. The lady at appoitment dept. asked me few questions on the car and i told her i would need a loaner. She said nothing is available till 6/25 (which was 2 weeks away). I was like sure, sign me up as i will need a loaner. Anyhow, i get to the dealer on 6/25 AM. Luke (the service advisor asigned to me) tells me they should have scheduled me for weekday as this can't be done today (Friday) and they don't have people working on Saturday. Why didn't they tell me this before and i would have scheduled accordingly? Then comes the loaner part, they give me a Toyota Corolla from Enterprise and said that they had no BMW's available as loaner. That's all well and good, but then why the xxxx did they make my appoitment 2 weeks later when they could have brought me in the next day and give me a enterprise car (by the way, anyone who came later than me was getting bmw's as loaner, so obviously they didn't want their beamers out for couple of days)! Then here is the best part, they wanted to park my car a little ahead since other customers were pulling up. I told the host i need to get stuff out of my car (as i was dealing with service advisor), and he said no problem, they just pulling it up a little. Anyway, after everything done inside, i walk outside to get my stuff....guess what...my car isn't there anymore. After waiting 5 mins, i found the vallet guy and inquired. He said he parked it all the way back in the parking lot since it was all checked in. I had to walk all the way to get my stuff out. So first, the advisor and appoitment desk had no communication which led them to bring me in on a weekend (not sure how Friday is a weekend), then the host and vallet boy had no communication. Which makes me think if the advisor will ever communicate to service tech about my car issues? It was a total waste of time going there! I returned the loaner same day, and asked them not to perform any job and picked my car up. The last thing i need is a xxxxty service, that too from a BMW dealer. More

Bought a used 2004 X3 from this dealership and its been nothing but one problem after another. As a first time BMW owner, I expected a higher standard in workmanship, but soon realized that most of the par nothing but one problem after another. As a first time BMW owner, I expected a higher standard in workmanship, but soon realized that most of the parts of a BMW seem to fail after 50k. I felt that the car that was sold to me wasn't inspected thoroughly prior to re-sale. Its unusual for a car to have so many things go wrong month after month. My biggest surprise was learning that the vapor seals on the vehicle started to wear down - at 56k miles. I was able to have the car exchanged with another X3 from their inventory that was certified. Their sales advisor Robert was helpful in trying to get us out of the '04 X3 and into the certified '06 X3. More

This dealer's service is probably the worst service among any business in USA. They do not disclose you all the charges upfront. They did a diagnostic test on my vehicle for "check engine" light for $125 but any business in USA. They do not disclose you all the charges upfront. They did a diagnostic test on my vehicle for "check engine" light for $125 but did not tell me $12.50 shop & supplies charge upfront. So I had an unpleasant surprise when paying the bill. The diagnostic test report said estimated repairs of ~ $7500, things that were not even related to the "check engine" light. After doing diagnostic test the first time, they tell me unless I get a vacuum line for xxP regulator fixed at their shop for $150, they can't find why the "check engine" light came on. This part is a 4" long X 1/4" diameter rubber hose which is very easy to fix and takes less than 5 minutes to fix. A local mechanic did it for me without charging me a dime for that. I went to the dealer again and they tell me I will need to spend another $125 + shop supplies + tax etc.. to get a diagnostic test done. So, it goes again in a loop. I went to their service director, Rich Lanci after leaving voice messages for Steve Mallen (servie specialist) for three consecutive days and not getting a reply from him. Rich Lanci was extremely rude and at the end of the conversation basically blew me off. This is absolutely a third grade service. More

This is my second 5 series BMW from Mike Trifiro at Princeton BMW, Mike ususally works in the Mini dealership but attended to all my needs for the purchase of my BMW. He is a genuinly nice and very re Princeton BMW, Mike ususally works in the Mini dealership but attended to all my needs for the purchase of my BMW. He is a genuinly nice and very reliable person, he made the transaction fun! As a female I was slightly wary of going alone, but Mike made me feel comfortable, he was not pushy and I got the best service ever! I would definately recommend Princeton BMW. More

CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARD.CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW POSTED REVIEW ON THIS BOARD.CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. More

This was my first encounter with Glenn & Frank, they were pleasant and very courtious and extremely helpful. Your service department is A-1 with me. However, I did not find Mike Barley, my salesman, to be pleasant and very courtious and extremely helpful. Your service department is A-1 with me. However, I did not find Mike Barley, my salesman, to be as knowledgable of your product. I was not surprised to hear,he is no longer with BMW! Thank you. More

I commute to the Princeton area twice a week for work. Enroute to work, I had some damage to the undercarriage of the car. Without an appointment, NY Plates, from another dealership and a "New York State Enroute to work, I had some damage to the undercarriage of the car. Without an appointment, NY Plates, from another dealership and a "New York State of Mind", I was all ready to be taken over the coals. My experience was FAR FROM THAT! I was quickly and friendly greeted by the valet, introduce to a Service Advisor and taken care of with First Class service. Steve Mallen was the Service Advisor and not only got my car right in for repair, but also performed the maintenance that was due under the warranty. A very nice gentleman in the shuttle drove me back to my office and the car was repaired by lunch. Expecting hundreds of dollars of cost for the repair, the team took a practical approach, fixed what needed to be done at a fair $50!! Overall, terrific job. Glad to see that the BMW service is consistent from dealer to dealer and everyone is treated with respect. BRAVO Princeton BMW More

8/31/09 I had to come in this past Saturday to have a 8/31/09 I had to come in this past Saturday to have a minor adjustment made to my new Mini. I have to tell you that Jimmy Garito is exceptional. 8/31/09 I had to come in this past Saturday to have a minor adjustment made to my new Mini. I have to tell you that Jimmy Garito is exceptional. He has excellent customer service skills and has great energy. He is very knowledgeable and answered all my questions. My car was checked quickly and returned with the wheels all cleaned up too! I truly believe even more than the product, the customer service is key because that is what keeps customers returning over and over again. Without quality people, your business would not be as successful. Again, I'm very pleased with the dealership and in particular very impressed with Jimmy. He is simply the best. 9/15/09 Jimmy Garito has provided excellent customer service yet again. I had to take my MINI in today to have the arm rest repaired and Jimmy had it fixed quickly and had the car cleaned as well. Please acknowledge him for his professionalism, enthusiastic energy and ability to accomodate customers without delay. I look forward to going to MINI each time I have any issues with my car. Sincerely, Pete Kalasin More