Princeton BMW

This dealer's service is probably the worst service among any business in USA. They do not disclose you all the charges upfront. They did a diagnostic test on my vehicle for "check engine" light for $125 but any business in USA. They do not disclose you all the charges upfront. They did a diagnostic test on my vehicle for "check engine" light for $125 but did not tell me $12.50 shop & supplies charge upfront. So I had an unpleasant surprise when paying the bill. The diagnostic test report said estimated repairs of ~ $7500, things that were not even related to the "check engine" light. After doing diagnostic test the first time, they tell me unless I get a vacuum line for xxP regulator fixed at their shop for $150, they can't find why the "check engine" light came on. This part is a 4" long X 1/4" diameter rubber hose which is very easy to fix and takes less than 5 minutes to fix. A local mechanic did it for me without charging me a dime for that. I went to the dealer again and they tell me I will need to spend another $125 + shop supplies + tax etc.. to get a diagnostic test done. So, it goes again in a loop. I went to their service director, Rich Lanci after leaving voice messages for Steve Mallen (servie specialist) for three consecutive days and not getting a reply from him. Rich Lanci was extremely rude and at the end of the conversation basically blew me off. This is absolutely a third grade service. More

This is my second 5 series BMW from Mike Trifiro at Princeton BMW, Mike ususally works in the Mini dealership but attended to all my needs for the purchase of my BMW. He is a genuinly nice and very re Princeton BMW, Mike ususally works in the Mini dealership but attended to all my needs for the purchase of my BMW. He is a genuinly nice and very reliable person, he made the transaction fun! As a female I was slightly wary of going alone, but Mike made me feel comfortable, he was not pushy and I got the best service ever! I would definately recommend Princeton BMW. More

CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARD.CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW POSTED REVIEW ON THIS BOARD.CREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. I ACCIDENTALLY POSTED REVIEW ON THIS BOARDCREDIT SHOULD BE GIVEN TO PRESTIGE BMW. More

This was my first encounter with Glenn & Frank, they were pleasant and very courtious and extremely helpful. Your service department is A-1 with me. However, I did not find Mike Barley, my salesman, to be pleasant and very courtious and extremely helpful. Your service department is A-1 with me. However, I did not find Mike Barley, my salesman, to be as knowledgable of your product. I was not surprised to hear,he is no longer with BMW! Thank you. More

I commute to the Princeton area twice a week for work. Enroute to work, I had some damage to the undercarriage of the car. Without an appointment, NY Plates, from another dealership and a "New York State Enroute to work, I had some damage to the undercarriage of the car. Without an appointment, NY Plates, from another dealership and a "New York State of Mind", I was all ready to be taken over the coals. My experience was FAR FROM THAT! I was quickly and friendly greeted by the valet, introduce to a Service Advisor and taken care of with First Class service. Steve Mallen was the Service Advisor and not only got my car right in for repair, but also performed the maintenance that was due under the warranty. A very nice gentleman in the shuttle drove me back to my office and the car was repaired by lunch. Expecting hundreds of dollars of cost for the repair, the team took a practical approach, fixed what needed to be done at a fair $50!! Overall, terrific job. Glad to see that the BMW service is consistent from dealer to dealer and everyone is treated with respect. BRAVO Princeton BMW More

8/31/09 I had to come in this past Saturday to have a 8/31/09 I had to come in this past Saturday to have a minor adjustment made to my new Mini. I have to tell you that Jimmy Garito is exceptional. 8/31/09 I had to come in this past Saturday to have a minor adjustment made to my new Mini. I have to tell you that Jimmy Garito is exceptional. He has excellent customer service skills and has great energy. He is very knowledgeable and answered all my questions. My car was checked quickly and returned with the wheels all cleaned up too! I truly believe even more than the product, the customer service is key because that is what keeps customers returning over and over again. Without quality people, your business would not be as successful. Again, I'm very pleased with the dealership and in particular very impressed with Jimmy. He is simply the best. 9/15/09 Jimmy Garito has provided excellent customer service yet again. I had to take my MINI in today to have the arm rest repaired and Jimmy had it fixed quickly and had the car cleaned as well. Please acknowledge him for his professionalism, enthusiastic energy and ability to accomodate customers without delay. I look forward to going to MINI each time I have any issues with my car. Sincerely, Pete Kalasin More

Always great service from Luke and the entire staff. I have both my our BMW's serviced at the dealer and always have a good experience. The staff is friendly, prompt and address our needs quickly. I wou have both my our BMW's serviced at the dealer and always have a good experience. The staff is friendly, prompt and address our needs quickly. I would recommend Princeton BMW to any of my friends or family. Thank you and keep up the great work. Ralph More

Even though I did not purchase my vehicle from Princeton BMW, your staff treated me as if I did. Every service writer, valet person and receptionist treated me the same way " with respect ". My concerns we BMW, your staff treated me as if I did. Every service writer, valet person and receptionist treated me the same way " with respect ". My concerns were taken care of in a professional, courteous matter, regardless of the degree of concern. We the public in general encounter high standard of expectations, and it is reassuring that Princeton BMW goes above and beyond that measure to make sure our public standards are met highly. Since I am in the market to purchase a second car "before the year ends" my husband and I are sold on purchasing from Princeton BMW…It is a long way to go, but worth the ride. Good service and professionalism should be rewarded. Thank you, Marisa More

I had originally leased my car from Princeton BMW in 2006, never had anything but superior service and support, and as a result had them certify and ultimately sell me the car as a certified pre-owned. 2006, never had anything but superior service and support, and as a result had them certify and ultimately sell me the car as a certified pre-owned. I feel like I got a great deal and am very happy with my choice. Everyone I've ever dealt with at Princeton BMW has been professional, competent and seemed genuinely enthusiastic about their job and the BMW brand. At this point, they've got a customer for life. More

My experience with Princeton BMW has been nothing but stellar. I did buy my first 5-series from a different dealership. Our overall experience was horrible with them both sales and service. Since I have stellar. I did buy my first 5-series from a different dealership. Our overall experience was horrible with them both sales and service. Since I have started coming to Princeton BMW I like the professionalism of their service department so much that I ended up buying my next 5 series from them. I have nothing but great words. I love the car and people who takes care of it's maintenance. Overall great experience. Thanks Anoop(Andy) Chopra More