Princeton BMW

I didn't buy my new 2009 BMW X5 35d from Princeton BMW, but you'd never have known it from the way friendly and accommodating way Steven treated me. Because the dealer I did purchase my vehicle from is no but you'd never have known it from the way friendly and accommodating way Steven treated me. Because the dealer I did purchase my vehicle from is not local, I asked if I could get a small dent removed under a supplementary warranty coverage I purchased at the time I bought my car, which Princeton BMW also sells. Even though I was not one of their sales customers, they returned my call for assistance immediately and made an appointment for me to come in within 3 days. Because the work is actually performed by a sub-contractor, who does not come in until the afternoon, I was dismayed when I realized I was going to have to wait around the dealership for many hours for this repair to be made when I arrived at 7:30 am to drop the car off. Steven, seeing my dismay, immediately (without any prompting or request on my part) said they would be willing to provide me a loaner car so I could leave to make a business meeting I had ignorantly set-up for 10:00 am that morning, thinking my dent could be repaired immediately upon my arrival. This level of focus on customer satisfaction is just plain unheard of and I frankly was almost speechless with amazement & delight. What an exceptional dealership to be so accommodating to a customer who (1) didn't even buy their vehicle from them; and (2) was having a minor repair made that the dealership was not even performing itself, but sub-contracting out. I am still just completely astonished at Steven's actions. Going forward, I will definitely have ALL my service performed by this extraordinary dealership and when it is again time for me to purchase a BMW, this dealership will definitely be where I purchase. Honestly, only a complete idiot would patronize an alternative luxury car dealer if they could possibly use this fine dealership instead. Signed, Dave Teager Belle Mead, NJ dteager@comcast.net More

I spent the last several weeks researching and shopping for cars, I have visited numerous dealerships and must say that the atmosphere was very welcoming at Princton BMW. Dan was extremely helpful and very for cars, I have visited numerous dealerships and must say that the atmosphere was very welcoming at Princton BMW. Dan was extremely helpful and very detailed in the attention to detail and our needs in the purchase of our preowned BMW. My Wife and I have never felt more comfortable with a Dealer and their staff as we were at Princton BMW with the wonderful attention of Daniel Angelozzi. We would recommend this establishment to our friends and family with no hesitation. More

Luke Stryker is a top of the line service adviser. He is everything that a customer looking for premium customer service wants in a service department. He makes a 100% effort all the time to have your prob everything that a customer looking for premium customer service wants in a service department. He makes a 100% effort all the time to have your problems and issues resolved and gets it done in a prompt and courteous manner. Thank you Luke. More

Credit goes to Jim Christ for reaching out to me when I had a complaint that I thought was being brushed off. To paraphrase the famous movie line, what we had at first was "a failure to communicate." I'v had a complaint that I thought was being brushed off. To paraphrase the famous movie line, what we had at first was "a failure to communicate." I've now retracted my previous negative review. I think I'm going to give these guys another chance. More

I had purchased the OEM Wheel and Tire Warranty for my new car on the advice of the sales rep. That turned out to be good advice because two months later I had bent two of the wheels. So I took the car in new car on the advice of the sales rep. That turned out to be good advice because two months later I had bent two of the wheels. So I took the car into the service to have then replaced under warranty. When I inspected the new wheels I noticed that they were both scratched and gouged them both during installation. That was my second visit there and I'm not impressed with the quality of their service technicians or their customer service team. More

The rating speaks for itself. I had a fast appointment, got a ride to and from my location. The staff was very friendly and helpful. My service advisor explained the problem and the cost and I had it fixed got a ride to and from my location. The staff was very friendly and helpful. My service advisor explained the problem and the cost and I had it fixed. All in all a very smooth process. The service employees were super nice and curteous. I have absolutely nothing to complain about. In fact, I read reviews elsewhere that did not do the service department justice. Hence my review here. I've had my car serviced at this dealership for 10 years and never had a problem with the service department. I rated the price as good, only because BMW maintenance is not cheap in the first place and I am not qualified to assess pricing across dealerships. More

Had a great experience at this dealership after being soured at Open Road and Flemington BMW. I disliked some of the other dealerships due to either inattentative salesmen or salesmen that were just too soured at Open Road and Flemington BMW. I disliked some of the other dealerships due to either inattentative salesmen or salesmen that were just too pushy for my liking. Joe DiMattia got me into the car that fit my needs best after a short conversation. I enjoyed this conversation because he took the time to actually listen unlike many of the salesmen I encountered during this process. This dealership does a great job of making you comfortable during the buying process. No pushy salesmen or overbearing managers here, just good people. Speaking of managers, Jim Christ was very gracious and accomodating. I'll be shopping here for many years to come! More

Service advisor Luke Stryker is the reason I buy BMWs (5 and counting) from Princeton BMW and not the other dealerships closer to my home. The guy just gets it - I want my car taken care of quickly and rig and counting) from Princeton BMW and not the other dealerships closer to my home. The guy just gets it - I want my car taken care of quickly and right so I don't have to come back. He always makes sure he's got a loaner car for me if I need to leave the car for the day, and he communicatesd with me throughout the day so I can plan when I will pick it up. Plus the dedicated service facility it amazing - from the moment you pull under the protective rood you know you're going to get personalized service, and they don't disappoint. From the first guy who takes your key and opens the door all the way the the lady who gives you your key at the end of the service, they all handle me like professionals. More

Selecting a car that is right for you can be a challenge. But Jim Christ and his team have made this experience easy and wonderful. I felt completely taken care of from start to finish. I was well advised an But Jim Christ and his team have made this experience easy and wonderful. I felt completely taken care of from start to finish. I was well advised and not sold anything I did not want or need. They even handled the return of my old car to the dealership and had my new BMW ready on time for me. A BMW is a reliable and luxurious and fun car. I highly recommend this dealership. More

Overall I was very pleased with dealer. Not pushy and very helpful. Very helpful when setting up financing options. They were able to get the vehicle with the specifications I requested in a reasonabl very helpful. Very helpful when setting up financing options. They were able to get the vehicle with the specifications I requested in a reasonable amount of time. I was kept informed throughout the sales/purchase process. More