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Princeton BMW

Hamilton Township, NJ

4.8
516 Reviews

3630 Quakerbridge Rd

Hamilton Township, NJ

08619

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Showing 516 reviews

April 17, 2012

My car has been serviced at Princeton BMW by Lew Shinkle since purchasing it there. Lew is an excellent service advisor, taking great care of his customers. Recently, the car had an unexpected issue and L More

by FM-BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lew Shinkle
April 02, 2012

I gave Princeton BMW perfect ratings because the experience was fantastic. Mike was friendly as soon as I walked in, and answered all my questions. He took the time to explain the entire lease pro More

by nmazzuca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Saylor
March 22, 2012

This dealership is so exceptional that I drove all the way from Richmond, Va. It definitely was a WOW experience !!! I will return for future automotive needs. It far exceeded my greatest expections. Se More

by iditrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe DiMattia & R. Bentley
March 22, 2012

I was waiting for the launch of the BMW 3 series F30 for a long time, and I was very excited to see Princeton BMW being one of the first dealers to have the F30. David was really professional and friendly t More

by Ashwath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Illion
February 25, 2012

The sales representative, David Illion, was very nice to work with. He understood what car I was looking for and worked hard to provide me with options. He did a nice job of explaining all the features on t More

by brwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Illion
February 21, 2012

I never thought I would receive such excellent service and have such a great experience with bringing my car in for service. This is the third time that I've brought my car in since I purchased my first More

by robbc328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Stryker
February 20, 2012

I was looking for a 335i x drive and David Illion was extremely knowledgeable, professional and very coridal in his dealing with us. He showed us the right car and we were able to strike a deal in about More

by prakaash9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Illion
February 13, 2012

The level of service I received from Princeton BMW was great. David was able to answer all of my questions. Instead of lying if he was unsure about something, he would immediately look it up and give me More

by rahilpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Illion, DJ Felmey
February 10, 2012

Our Salesman David Illion was very helpfull in putting us in the vehicle we wanted. He showed us a number of vehicles, as we were undecided on the vehicle type, but we knew what options we were looking for. More

by 060blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Illion
February 09, 2012

The worst car dealership experience and one that made me turn away from the brand. I had done my research on line looking at the cayenne vs the X6, so decide to walk in to ask for a test drive of the X6. More

by tambor
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
he did not introduce him self
Feb 23, 2012 -

Princeton BMW responded

First, let me apologize for my delay in responding to your review. Secondly, let me assure you that this is far from the experience we wish for any of our customers to experience. It’s my desire that all customers feel welcomed at our store and that they get prompt and helpful service. While we might not have had any X6s available at the time, that is no excuse for not taking the time to better explain the inventory situation and working to find another way for you to get to experience the vehicle firsthand. If you would be willing, I would be extremely grateful if you would take the time to give me a call so I can get more information about your visit in order to improve our dealership and ensure that no future customers have a similar experience. It’s my hope that through some open conversation I can not only restore your appreciation for the BMW brand, but also get the opportunity to earn your business down the road. Sincerely, Robert Ogust General Manager Princeton BMW (609) 570-1520 ‎

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