Princeton BMW

i brought my bmw to another dealer to fix tire and wheel under tire/wheel warranty. they discovered that princeton bmw, who i purchased my used bmw from, had imporperly welded a repair to rim. i spoke with under tire/wheel warranty. they discovered that princeton bmw, who i purchased my used bmw from, had imporperly welded a repair to rim. i spoke with rich lansy who checked record of my car and realized bmw of princeton had screwed up. he then worked with bmw dealer i brought my car to for the repair to get a new rim asap i DON'T recommend dealership for other reasons. however the outstanding responsiveness of rich lansy to my problem almost prompted me to reconsider my dissatitisfaction with dealer. More

BMW Princeton continually provides a very good customer service; the quality of the work is excellent, the flexibility of the staff is exemplary. Especially we would like to highly recommend Michael Sobeck service; the quality of the work is excellent, the flexibility of the staff is exemplary. Especially we would like to highly recommend Michael Sobecki, the service adviser, whose performance is nothing short of five stars. We will definitely use the BMW Princeton again. More

I took my 2010 550 for an oil top-up because the low oil light came on. The dealership refused to honor BMW's no cost service guarantee for the first 4 years / 50k miles. They wanted to charge $10 for the o light came on. The dealership refused to honor BMW's no cost service guarantee for the first 4 years / 50k miles. They wanted to charge $10 for the oil - they insisted oil top ups are not included in the "no-cost service", which is an outright lie. I have had oil top ups done at other dealerships when the low oil light came on and none of them charged. Initially even the GM (Greg) agreed with his service guys, and then agreed to do me a favor and not charge. I wouldn't buy a pogo stick from them, let alone a BMW. I took the car to another dealer and he did oil change / top-up with no questions and no cost More

This is the worst dealership I have ever visited. I This is the worst dealership I have ever visited. I visited the dealership with a friend. My friend wanted to lease 5 series and was very interest This is the worst dealership I have ever visited. I visited the dealership with a friend. My friend wanted to lease 5 series and was very interested in test driving the car before he leases. We go into the dealership and there is NO one there to greet or assist. We patiently wait for 30 minutes and asked couple folks to help, but no response. One of the guy would not even talk and just completely ignored our request. Then we go to this center kiosk and requested lady for assistance. Another 30 minutes pass by. The lady happily received pizza, but forgets our request. Finally, we try one last time and this elderly looking gentlemen decides to help us. However, he leaves us in between because of other clients. Excellent sense of customer service these people have got. We are not buying BMW here. Please do the same More

I recently purchased a BMW 2013 X3 from the Princeton BMW dealership. The reason why this is the fourth vehicle that I have purchased from the Princeton dealership is because of the quality and friendliness dealership. The reason why this is the fourth vehicle that I have purchased from the Princeton dealership is because of the quality and friendliness that I receive from the staff. I had a couple issues with the X3 when it was purchased, but Robert Ogust (General Manager), Richard Lanci (Manager of Service) stood by the BMW name and the vehicle. Robert and Richard were in constant contact with me during the ordeal. I couldn't have asked for anything more than what the dealership has done for me. After this experience and the help that I received from the Princeton BMW dealership, a fifth vehicle will be purchased from this location when the time comes. Also DJ Felmey from finance and Joe DiMattia from sales were very knowledgeable and made the experience very easy. Even though the dealership is almost an hour away from my home, I will continue going to Princeton BMW because of the great service that I receive. I highly recommend the Princeton BMW dealership in Princeton NJ if you are in the market for a new or pre-owned BMW vehicle. Thanks again to everyone from the dealership for the great experience again. Sincerely, Lee W More

My experience over the past two days was wonderful. I purchased a used Volvo wagon, which I thought was crazy since this a BMW dealership. However, I was so happy and satisfied with my purchase. Everyo purchased a used Volvo wagon, which I thought was crazy since this a BMW dealership. However, I was so happy and satisfied with my purchase. Everyone went out of their way to answer all my questioins and concerns, even though they do not sell Volvos. But they definietly did their research on the car to answer all my questions. A big huge thank you to Joe DiMattia and Danny! More

Updated: 16-AUG-2012: While my negative opinion about Updated: 16-AUG-2012: While my negative opinion about the individual Service Rep named 'Luke' still stands, the dealership made every effort to recti Updated: 16-AUG-2012: While my negative opinion about the individual Service Rep named 'Luke' still stands, the dealership made every effort to rectify my issue in a timely and professional manner. Frank Menna was and has always been extremely helpful anytime I have visited the dealership. ------------------------------------------------------------------------------------ OLDER REVIEW: I have not had any issues with this dealership prior to today. The service rep was someone who thought he owned the place and he could treat people like crap. I went in there since my service light was on and I wanted it checked, since I was told that no service was actually due. I had spoken to another rep who I always deal with and he asked me to bring it in for a quick check and if something was needed, he would have to schedule an appointment. I went in for the quick check and this other rep by the name of 'Luke' had this ridicule tone in his voice mocking me for coming in on a saturday at 2PM, since they were closing at 3. I did not expect to rectify the issue. All I wanted was someone to look in and make sure there was nothing serious. I asked him for his name and even that he told me with an attitude 'Luke' with a 'K' like I did not know how to spell. More