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Princeton BMW
Hamilton Township, NJ
504 Reviews
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Showing 504 reviews
April 19, 2014
Buyer Beware - Rude, Unprofessional, Nasty, & Abrasive Buyer Beware Please stay far away from Michael Webb @ Princeton BMW He is very rude, nasty, abrasive, unprofessional, and above all just ver Buyer Beware Please stay far away from Michael Webb @ Princeton BMW He is very rude, nasty, abrasive, unprofessional, and above all just very unpleasant to work with or to even talk to Refuses to help any of his customers, refuses to listen to them or to what they need in the vehicle, always seems to be in a rush to get off the phone Buyer Beware. Purchase a car elsewhere. More
by elliotaziz
Employees Worked With
Michael Webb
Helpful March 19, 2014
Rich Lanci and his team in service are excellent. They respond quickly and always make sure the repairs are completed to my satisfaction Great Car Great People Great service.... Cheers to Princeton BMW respond quickly and always make sure the repairs are completed to my satisfaction Great Car Great People Great service.... Cheers to Princeton BMW you made another BMW owner very happy JC More
by Toby4646
Employees Worked With
Rich Lanci service director
March 19, 2014
Purchased a new BMW X5 from Julie Mammino. Wonderful experience from start to finish--friendly and personal. Worked with Laura Fluor and Joe Galizzo as well. Julie was great in explaining all the feat experience from start to finish--friendly and personal. Worked with Laura Fluor and Joe Galizzo as well. Julie was great in explaining all the features of the vehicle and contacting me when the vehicle I wanted came to the dealership. She spent a lot of time with me and that was very appreciated. During the transaction I also dealt with Laura and Joe to finalize the deal and they were also both friendly, transparent and were willing to work with me and explain the questions that I had. At no time did I feel pressured--a first for buying a car!! All in all, a wonderful experience and would absolutely recommend to anyone looking to buy a BMW. More
by mpcassi
Employees Worked With
Julie Mammino, Laura Fluor, Joe Galizzo
March 18, 2014
I would reccomend their service department. Airbag light came on in z3 roadster. Being an older car I thought for sure that I was about to get hit with an extremely pricey service bill. But I figured sinc came on in z3 roadster. Being an older car I thought for sure that I was about to get hit with an extremely pricey service bill. But I figured since its a safety item I might as well get it done and get it done right. They took me in with no appointment, diagnosed the car, and had it fixed all by the next day. Turned out to be a minor item that was a lot more reasonable than I thought. Great experience overall, thanks. More
by mattchrist18
Employees Worked With
Rich
February 24, 2014
I could not throw enough surperlitives at the salesman Joe DiMattia who helped me. To say he was friendly and personable would truly be an understatement. He listened to what I wanted and guided me tow Joe DiMattia who helped me. To say he was friendly and personable would truly be an understatement. He listened to what I wanted and guided me towards the right vehicle for my needs. There was no pitch or hard sell. I walked out of that dealership with a beauty of a car and much more than I anticipated. Not only will I go back , but my sister who was with me and has been a Mercedes owner since the 80s will be changing over to BMW when her lease is done. I am told her sons will follow suit. We were all impressed with the dealership. I gained a friend with my salesman Joe. Kudos to them for him. My second shout out is for the finance manager Joe Gallizza. A real gentleman who helped finance the car I wanted. Always positive and always smiling . It's was smooth sailing, at least that's how he made it seem. People out there, there is no other place to buy a BMW, not with all that going on. I'm hooked. More
by ninasbruno
Employees Worked With
Joe Dimattia , Joe Gallizza
February 17, 2014
Was GOING ON A TRIP AND MY REAR WINDSHIELD WIPER FLUID WAS NOT COMING OUT TO WASH REAR WINDOW. DROVE TO DEALER TO HAVE CAR LOOKED AT. MY SERVICE REPRESENTATIVE WAS AT LUNCH-(MICHAEL S.)BUT AS SOON AS HE WAS NOT COMING OUT TO WASH REAR WINDOW. DROVE TO DEALER TO HAVE CAR LOOKED AT. MY SERVICE REPRESENTATIVE WAS AT LUNCH-(MICHAEL S.)BUT AS SOON AS HE RETURNED HE HAD THE CAR LOOKED AT. I NEEDED A NEW PUMP FOR THE REAR WASHER. TOOK 25 MINUTES AND GOT A CAR WASH ALSO. I GOT A SMALL DISCOUNT ALSO. MICHAEL IS ALWAYS VERY HELPFUL AND MY EXPERIENCES ARE ALWAYS GOOD. More
by Pookabird
Employees Worked With
Michael Sobecki
December 28, 2013
I was warned and should have paid heed, but decided to give them the benefit of the doubt. Big mistake! DO NOT consider buying a new car from this dealership. I just spent over two hours at the dealers give them the benefit of the doubt. Big mistake! DO NOT consider buying a new car from this dealership. I just spent over two hours at the dealership this afternoon, and will say that It was the worst new car buying exercise I have ever encountered. By the way, this would have been my third BMW purchase (the other two were not at this dealership, and now I am thankful for that). I do not want to sound like a disgruntled customer, but looking at it objectively, I can't help but say they are deceitful, dishonest, unethical, and do not know the first thing about customer focus. We had agreed on a firm price before I went to the dealership, and it was based on an agreed upon MSRP. There was no ambiguity as to the configuration of the car and what was included or not, as they were basing it on the same MSRP. When it came time to fill out the paperwork, they first added on $500 to the price. After a discussion with the sales manager and threatening to walk away, they retracted that and hesitantly agreed to honor the quoted price. Then when it came to final figures, the sales manager wanted to add another destination charge of $925, which had been included in the earlier price discussion and was part of the MSRP that we had been working with all along. Both the salesman and I had a printout of everything that had been included before we came to an agreement, and the destination charge was already included. It was at this point that I realized this dealership was not straightforward in their business practices, and I just walked away. It is a shame that, in this age and day with ready access to information, anyone would treat customers so poorly. They certainly do not do justice to the BMW brand and reputation! More
by NextBMW
Employees Worked With
Brandon Dalton & Laura Fluor (Sales Manager?)
December 21, 2013
Lenny is the best..hes easy to talk to...he met all my wants, needs and desires...he explained everything so well...when i was driving my new car home i wasnt holding on to the steering wheel for dear lif wants, needs and desires...he explained everything so well...when i was driving my new car home i wasnt holding on to the steering wheel for dear life afraid to change the radio station...he introduced me to my service advisor... showed me where to park when i need service...it was truly a great experience. More
by benge7x
Employees Worked With
Lenny Galitsky
December 18, 2013
Lisa was great to work with... Was knowledgeable and worked with Joe ? the Business Manager to get the deal we needed on a new X1. The price on the new vehicle was what I had expected and we were fortu worked with Joe ? the Business Manager to get the deal we needed on a new X1. The price on the new vehicle was what I had expected and we were fortunate to be able to find a vehicle in stock that matched our specification. Initially, the BMW we were trading was appraised at an amount well below our expectations (and their web estimator), my only negative comment about the experience. In the end, we were able to reach an agreement at a fair price for the trade so all's well that end's well... More
by rminarchi
Employees Worked With
Lisa Madiara, Joe ? (Business Manager)
November 01, 2013
The process of purchasing a car is a very intimidating one, especially for a woman. As far as car buying experiences go, this one was pleasant. I was greeted immediately as I entered the dealership by J one, especially for a woman. As far as car buying experiences go, this one was pleasant. I was greeted immediately as I entered the dealership by Joe DiMattia, who ended up helping and guiding me through the entire car buying process. He was friendly, patient and extremely helpful and "willing to work with me". Joe and the rest of the staff at Princeton BMW is one that I would recommend tremendously! More
by cakpretzel
Employees Worked With
Joe DiMattia
