Princeton BMW

Worst Car Buyng Experience - Do Not Go Here! I went in yesterday to purchase an X5 had quite honestly had a great experience with Lenny he was nice from the start and took time to explain all the I went in yesterday to purchase an X5 had quite honestly had a great experience with Lenny he was nice from the start and took time to explain all the features and details with the car. The price negotiation process was where the process went south but it was not due to the price being offered. You have to be very careful with this dealership as they are VERY DISHONEST. I must advise you all to keep ALL paper trails. The first written quote I had from Laura the Sales Manager had x amount discounted and I asked them to lower the purchase price and change to a financing model instead of a lease. They took away the first paper and came back with the second with a lower purchase price but then decreased the amount of the discount by several hundred dollars though not noticeable by me at first as the payment amounts were completely different then that of the lease. We continued to work down the purchase price and they valued the payoff on my Honda lease as 1K less then what was owed. Both Lenny and Laura had indicated to me that we would split this cost $500 additional. Lenny had indicated that as I wanted $3K down instead of $3500 if I paid $3500 we would call it a deal. I had asked for the original lease quote they gave me as I wasn't set on the purchase price and wanted to compare side by side with the lease payments. That's when I noticed that the discount was off by several hundred. I went to Laura and she dismissed it and said if you take the car today we will just get to x purchase price which was the original discount minus ~$200 or so. I then asked multiple times so if we are $3500 and not at $4K down and this purchase price, this will be my payment for financing or this other sheet for the lease payment and you would call the Honda a wash. Both Lenny and Laura agreed. We shook hands and I thought we closed on the deal. Then came the unfortunate time when I had to provide my salary information. I gave my salary which is high, not millionaire high but high enough. The demeanor completely changed and I think it was because I had a great deal on the price. However, a deal was a deal we continued with the process and I quite honestly thought we were done, so done that we got to the part where we completed the transfer or car insurances, they had my honda keys, Lenny was explaining the car features, etc. and it was then that Laura then came out telling me actually my payments were wrong. I was understandably shocked and upset. She said I should pay more for the Honda. I then said what? you mean the $500 more that I had been asking about? She said no but not much higher. How could this possibly be? I had asked this several times of both her and Lenny so there would be no mistake in understanding. She left and went to her office and didn't come back out. Lenny quite frankly also didn't understand and said he would go talk to her. He then came back and said sorry I guess there was a misunderstanding. A misunderstanding?!? I told him that I felt this was due to me having a higher salary though he tried to assure me it was not. Though the payments were not that much higher and I could have afforded it, I just never encountered a dealership so apparently dishonest. They should be ashamed on selling the BMW name. I have owned several BMWs in the past as well as other cars and have never an experience such as this. I did check out dealerrater previously but, figured it may just be a fluke, Ill be willing to give them a chance as they are closer to where I live. This was a HUGE MISTAKE, their ratings speak for themselves. Completely disgusted with this experience. If they were the least bit professional they should have remembered that I could have been a repeat customer and quite frankly the X5 was the first car I was going to get however was also eyeing the 640 to replace a second car we had whose lease was up in 3 months. Congratulations Princeton BMW on managing to ward off another customer. More

No professionalism whatsoever, from Secretary to Manager I am a new owner of a BMW. I thought I was moving up from an Acura. Perhaps I moved up in the prestige of the "car"; but I took a huge hit in custom I am a new owner of a BMW. I thought I was moving up from an Acura. Perhaps I moved up in the prestige of the "car"; but I took a huge hit in customer service. I thought moving up would mean better customer care -- clearly not at this dealership. I was simply picking up my car on a weekend, and we got into an argument with the secretary because she took to heart what I was saying to the service manager. I was correcting myself, but before I could, she interjects into the conversation, with a big attitude. Really??? You're a "secretary". Your job entails you to respect customers and "kindly" disagree if necessary. You don't butt into a conversation that a customer is having with the service manager in charge. Oddly enough, the service manager did not tell her to keep calm and to give "ME", the "CUSTOMER", the benefit of the doubt. Secondly, I've had issues with the sales team (not my immediate salesman, luckily), as well as the sales manager. On one instance, the sales manager told me he'd call me back regarding an issue. When I asked him "what time could I expect to hear back from you tomorrow", he was very patronizing and responded "when I say I'll call you, I'll call you". What kind of a response is that? And from a manager? But it gets better. After 10 days, no call. When I went to pick up my car, he acted like he had done his part, and I should have received the information via mail, but he just forgot to call me. Well, guess what -- I checked my mail, and nothing had arrived. He was still lying to me in my face. I would never recommend this place. If you want a BMW, pay a little extra, but make sure you are absolutely happy with the dealership you are buying from. There's no reason to pay that kind of money for service that could not be any worse. And there are many other car makes that would love to have your business. In my 13 years of owning an Acura, not once did I have such a negative experience -- even when I went to an Acura dealer from whom I did not purchase the vehicle. I like the style, prestige, and drive of the BMW. But with service like this, I will pass next time. More

The Worst The worst service ever. It took 1 1/2 days for the service manager to call me back after leaving 4 messages. He pronounced my car dead and worthless b The worst service ever. It took 1 1/2 days for the service manager to call me back after leaving 4 messages. He pronounced my car dead and worthless before he looked at it. It ends up The problem was the battery and ibs cable. After I picked it up my service engine light came on, and my hood wouldn't shut all the way. That was on Saturday, today is Tuesday, guess what? No. Call from service manager, no call from his supervisor, the service and follow through culture there is HORRIBLE!!! Seriously, go to West German,or anywhere but Princeton BMW. More

Disappointed With Practices We came in after inquiring about a special, and were happy to see the car waiting for us to test drive. We had gone on KBB and Auto Trader to get a ro We came in after inquiring about a special, and were happy to see the car waiting for us to test drive. We had gone on KBB and Auto Trader to get a rough estimate of the trade in value, and I told the salesmen that our purchase rested on getting that trade in value. Therefore, I asked if we could get a value before the test drive so we could make sure we were in the right ballpark, he said we would do it after. We went through a test drive, nice guy, and then sat down for numbers. The rate from the ad was right, and then came the trade in. We went through all the steps, he leaves a couple times coming back with questions and then comes back with a paper with handwritten numbers and we asked what the value was, seeing a few numbers on the paper and he avoided the question starting to talk about dropping the MSRP a few grand for us. It wasn't until we had been there for over an hour and a half that he told us they would pay less than half of the KBB and Autotrader values, but not to worry he can just roll that 5k difference into the lease no problem, it only raises our payment $179 a month. I asked how it was possible for a KBB of 11.5k to be worth $4700 and he said that they would probably only list it on a lot for $6900... a vehicle consistently selling for over 10k on auto trader. I was surprised at this treatment from a dealer with what I thought was good reputation. I knew going in the trade in was important and told him that upfront which is why I asked for the value before we proceeded. Then I asked again when we sat down, and again when he brought back the piece of paper. It wasn't until he had quoted us $179/month over the ad for the vehicle because of the "difference in my trade in" that I was told my trade in value was so egregiously low. If we had been told that trade in value at the beginning like we asked we could have saved everyone a lot of time. When I saw my cousin later today he was surprised that we had the same situation and told me when he bought his 4 series earlier this year, he had a similar experience with George. Hours in, ready to finish up and they quoted a trade in equally as low. He was going to leave had the manager not come to see what he could do to make the sale happen, and rectified the situation with a fair price. I understand dealers make money, and I had heard good things about Princeton BMW before so I am really surprised at this practice being employed. I was looking forward to getting in that car, had everything lined up to sign that day, and was really disappointed being led along such a long path asking for the trade in only to find out how low it is probably to make up for the discounted lease deal. More

Great Staff I have purchased both 5's & 7's at Princeton BMW for over 15 years. They are a great company dedicated to quality service and a great automobile. I have purchased both 5's & 7's at Princeton BMW for over 15 years. They are a great company dedicated to quality service and a great automobile. More

Worst Service Advisor I had a bad experience with a service adviser(Lucas) , I dont know about other service advisers. this guy is way rude and does not give full informat I had a bad experience with a service adviser(Lucas) , I dont know about other service advisers. this guy is way rude and does not give full information about your vehicle, If the schedulers schedules with this particular service adviser its better to change the adviser right there or your entire day will get disturbed because of his rudeness. this happened to me. More

Very Grateful for Rawle Cox Rawle was fabulous from beginning to end -- incredible customer service. I called him and told him what I needed and he found it for me (a pre-owned b Rawle was fabulous from beginning to end -- incredible customer service. I called him and told him what I needed and he found it for me (a pre-owned beautiful Volkswagen Jetta). He made sure it was reconditioned nicely -- going above and beyond with the paint on the bumper and had it checked out mechanically. I live out of town, so he kept me apprised through texts, emails, and phone calls. Very responsive. He picked me up at the train station. He accommodated my tight time schedule in ways that I'm sure no one else would have. He was professional and calm and helpful from beginning to end of the transaction and I am very happy with my car. That being said, I would advise any buyer to thoroughly research cars and prices before going here-- and to be careful in the financing department. Ultimately, I got a great car at a decent price with an excellent warranty and I am grateful. I needed to advocate for my position in order to get this outcome. More

Car of my dreams It's not everyday that you get to work with an ex-Olympian. Rawle went above and beyond to find me my my dream 2007 BMW X3. He kept all of my desires It's not everyday that you get to work with an ex-Olympian. Rawle went above and beyond to find me my my dream 2007 BMW X3. He kept all of my desires in mind and managed to come in under my budget. Seamless transaction. I have recommended you to my family and friends. Thanks again! More