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Princeton BMW
Hamilton Township, NJ
504 Reviews
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Showing 504 reviews
October 22, 2014
Friendliest Salesperson, Good Price Everyone knows buying a new car can be a pain, but I had the easiest time at Princeton BMW thanks to their staff. In particular, a good spirited, know Everyone knows buying a new car can be a pain, but I had the easiest time at Princeton BMW thanks to their staff. In particular, a good spirited, knowledgeable woman named Julie. She got me the deal I wanted and provided me amazing service until I walked out smiling. Will definitely return for all my future car purchases. More
by MikeHamilton511
Employees Worked With
Julie Mammino
Helpful October 17, 2014
Service center not in sync with online system This happened twice for me already .... I booked appointments online both times and next day I get a call from the lady at the Princeton BMW service c This happened twice for me already .... I booked appointments online both times and next day I get a call from the lady at the Princeton BMW service center saying my appointment cannot be honored since they are overbooked and they don't take appointments after 1:30 pm since technician leave after that...this is very sloppy service coming from a BMW dealership! I am going to try some other service center. More
by adipradivbee
Employees Worked With
Not Applicable
September 13, 2014
Great brand, incompetent and rude sales person We have been previous owners of BMW in a different country. Nearing lease expiration of our current SUV, we wanted to buy the car we liked earlier. So We have been previous owners of BMW in a different country. Nearing lease expiration of our current SUV, we wanted to buy the car we liked earlier. So, we walked into the BMW Princeton showroom close to our home having an idea of what we want. After going back and forth, a salesman approached us if we need help. No complains of no immediate attention as we walked in without an appointment. However, since then till the time we left the showroom, the salesperson gave us the impression ( by asking directly several times - are you going to buy ?) that he is interested in talking only if we told him upfront that we are buying right now. 1. We picked a car from inventory that was meeting our criteria, ask the sales guy if we can have a look. He got it for us, but again, "only if you buy ..." 2. Wife asked for test drive - answer is "only if you buy ..." Because we are familiar with the brand, quality, etc, we ignored the behavior and concentrated on moving forward. Myself and my wife briefly discussed and we decided to discuss the pricing (the usual - any further discounts, best px, etc) for closing the deal. I went back to the sales guy and said want to move ahead. I asked him the best offer price, he turned around the qn to me. I quoted the KBB fair price for the model. The sales guy got up and offered to shake hands - doesn't want to talk further. I was done at this point. A customer is sitting to do final negotiation ( after discounting the earlier behavior ) and the sales guy walks away. I along with the family just left the showroom at that point as there is no courtesy here for customers. Not sure how such a prestigious brand keeps such incompetent and rude sales people - it's a shame !!! More
by sharad_kumar
Employees Worked With
Don't remember - Princeton BMW Sales guy.
August 21, 2014
Top notch dealership I purchased my first BMW very far up north 4 years ago and have had it serviced at Princeton ever since. My service advisor, Luke Stryker has always b I purchased my first BMW very far up north 4 years ago and have had it serviced at Princeton ever since. My service advisor, Luke Stryker has always been extremely helpful and knowledgeable. When it came time to upgrade I met with Mike Webb. Not only is he an all around good guy, he is the least salesy car salesman I have ever dealt with. He knows what he's talking about and the lease and purchase price were exceptional. The whole process takes way too long, but that is no fault of the dealership. My car is awesome and I'm happy. So happy that two weeks later when my fiancé whose been looking at new cars asked, I said let's go see Mike Webb. Keep in mind that with the residual value on leases coupled with the best maintenance/warranty in the industry BMW's are much more affordable than people think. We again went to Princeton and after driving a number of cars and again, zero pushiness, leased another gorgeous vehicle. Needless to say, she loves her car and these guys have earned a customer for life. More
by Gabescarreview
Employees Worked With
Mike Webb, Luke Stryker
May 27, 2014
Exceptional first time experience I have always wanted a BMW and when I had asked around for a dealer of choice many had recommended Princeton BMW. As a first time buyer of this brand I have always wanted a BMW and when I had asked around for a dealer of choice many had recommended Princeton BMW. As a first time buyer of this brand I can honestly say that not only was I sold on the product, but the sales team from Princeton BMW far exceeded my expectations of professionalism, care and personal approach toward their customers. They have gained a customer for life! More
by GManghion
Employees Worked With
Sales team
May 24, 2014
BMW Search Everyone was professional and friendly - from the receptionist to our salesman, Aaron Brown, who was charismatic and knowledgeable. I will certainly b Everyone was professional and friendly - from the receptionist to our salesman, Aaron Brown, who was charismatic and knowledgeable. I will certainly be going back, and I would definitely recommend them. More
by AWanda
Employees Worked With
Aaron Brown
May 19, 2014
Awesome Salesman - Aaron Brown I recently visited Princeton BMW in search of a 3-series or possibly an X3. I was greeted and helped by an awesome salesman by the name of Aaron Brow I recently visited Princeton BMW in search of a 3-series or possibly an X3. I was greeted and helped by an awesome salesman by the name of Aaron Brown. He was extremely helpful and knowledgeable about the vehicles. I have been shopping around at Lexus and Mercedes and by far my experience with Aaron was the most pleasant. I will definitely recommend Princeton BMW and Aaron to my friends/family that are looking to purchase a vehicle. Thanks Aaron - YOU ROCK!!! More
by rozenna
Employees Worked With
Aaron Brown
May 12, 2014
No one cares but the receptionist Bought a CPO X5 from BMW of Princeton. I live in New York and this dealer was to order NY plates and send them to me. After 3 weeks and no plates, the Bought a CPO X5 from BMW of Princeton. I live in New York and this dealer was to order NY plates and send them to me. After 3 weeks and no plates, the temporary reg expired and no one at Princeton would return my calls or give me the NY registration info. When I finally discovered they had sat on the paperwork for 2 weeks- they refused to do anything to help. When I confronted Joe Galizzo with the facts, he yelled at me as if it was my fault. My undriveable new car sat in my driveway for a week before they finally sent me the plates. Through all the unreturned calls and out and out lies, the ONLY person who treated me like a customer was Peggy, their receptionist. The rest were either playing CYA or just plain ignoring me. To this day, no one has even called to apologize. I wouldn't go to this dealer for a light bulb! More
by kent993
Employees Worked With
Joe Galizzo
April 30, 2014
Stay Away From them Stay Away from them. (Its about the service department and specific to the Service Adviser that I had) I had to take my BMW X5 there to replace my ti Stay Away from them. (Its about the service department and specific to the Service Adviser that I had) I had to take my BMW X5 there to replace my tired and i had a horrible experience. The Service adviser was very rude and he never returned by call. I had to call multiple times to find out when my car is going to be ready. By the time i got to the dealership my adviser was gone and the Actual invoice was much more than that he quoted over the phone. Also he didn't complete all the work that I had asked him to do. When I asked about it they said he will call me on next day but as expected he never called me. We all buy BMW for the ultimate driving experience and if you wanted the worst service experience you have to visit Princeton BMW. Because of this One person Princeton BMW lost my business.. I will never go there anymore. More
by ajithprabhakar
Employees Worked With
Lewis
April 24, 2014
Zero customer service after the sale On March 28 I bought a CPO 2011 BMW X5 from BMW of Princeton, NJ. I am a New York resident so I was given a temporary NJ license plate and the dealer On March 28 I bought a CPO 2011 BMW X5 from BMW of Princeton, NJ. I am a New York resident so I was given a temporary NJ license plate and the dealer was to take care of obtaining my plates from New York. The temporary plate was due to expire on April 17 so a week before that, I started calling BMW of Princeton for an update. I left 2 voicemails for Finance Director DJ Felmey who had taken my money. Neither message was returned. I then called Michael Webb, my first salesman who did not return my call either. With the days slipping by I called again the next morning and spoke to Peggy, the dealer’s receptionist. I told her no one was getting back to me and I needed the paperwork that was sent to NY regarding my registration- I was hoping my local DMV could do something for me. She told me she would get Michael to take care of it. Nothing happened. The next morning I called back and told Peggy I hadn’t heard from anyone- she then got Julie on the phone- my second salesperson and the one who closed the deal. She agreed to help and a few hours later I had an email from their Controller with scans of the bill of sale and my finance agreement but NOTHING regarding the registration paperwork! I called back and asked Peggy to speak to the manager- she gave me to Joe Galizzo. He listened to my story and I asked him to Fedex me another temporary plate so I could use my car but he refused. He promised to get me the paperwork I was requesting. This is now the afternoon of the day the temporary registration expired and I was getting upset. Another email comes over and it has the bill of sale, the finance agreement and a copy of my own driver’s license- BUT NOTHING regarding the registration paperwork! I called Joe back at 5pm and he promised to look into it and call me back that night. I did not hear back. Friday, April 18 I called again and got Peggy on the phone- told her I needed to speak to Joe’s boss because I still did not have the paperwork I requested. She told me Joe was the one in charge because everyone else was on vacation. She also told me that on her next break, she would personally see to it that I got what I wanted. 90 minutes later I had the NY registration paperwork in an email- DATED APRIL 11- the dealer had sat on it for 2 weeks! I called and spoke to Joe. I pointed out that I noticed the date on the paperwork was 2 weeks after I bought the car and he said he was aware of it. I asked him again if he’d send me another temporary plate and he just lost it- started screaming- not speaking loudly but screaming- “I already told you I cannot do that!” I calmly said, “Joe, please lower your voice. Who do you think you are talking to here?” When he continued screaming, I hung up and called BMW NA. My new car sat in my driveway undriveable for a week until the NY plates finally arrived. Numerous employees of BMW of Princeton either lied to me or completely ignored me. The man in charge did both and when I finally had all the facts, instead of apologizing, he lashed out at me- as if I was the problem. At no time did ANY of them offer anything constructive (like the truth about what happened) or even apologize for the problem. If Joe Galizzo was one of my employees, he’d be looking for a new job right now,along with whoever sat on the paperwork for 2 weeks!. Kudos to Peggy for finally doing something that approached customer service but the rest of the staff was either covering their butts, ignoring the problem or outright lying to me. BMW of Princeton has much to learn about customer service after the sale. Just about the worst car buying experience I’ve ever had. Beware of this dealer- once they have your hard earned money, they don’t even want to know your name. More
by ktrott
Employees Worked With
Joe Galizzo, Peggy
