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Princeton BMW
Hamilton Township, NJ
516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 516 reviews
June 10, 2015
Thanks for 2 Great Service Visits I recently had the need to make 2 different service visits to Princeton BMW on Quaker Bridge Road. I had the pleasure of dealing with Ed who was very I recently had the need to make 2 different service visits to Princeton BMW on Quaker Bridge Road. I had the pleasure of dealing with Ed who was very professional, empathetic, honest and fair. He went above and beyond to ensure that my needs were met. Ed's dedication to providing excellent customer service solidifies my loyalty to the BMW brand!! Ed made a potentially unpleasant experience a real pleasure and I would highly recommend Ed and the BMW Service Center in West Windsor to friends and family. Thanks Ed for excellent service and professionalism! Truly a pleasure! Keep up the great work! Ann Marie More
by annmarie
Employees Worked With
Ed
June 03, 2015
Bait and switch shop- and management knows it Don't believe anything these guys tell you or write down- When it comes contract time all of a sudden the price jumps. That's what they tried to do Don't believe anything these guys tell you or write down- When it comes contract time all of a sudden the price jumps. That's what they tried to do to me. I walked out- suggest you save yourself the time and effort and go to another dealer to buy a new car- the others are far more straightforward and reputable More
by Mormon
Employees Worked With
Aeveral
May 26, 2015
Wants to buy my Rating !! Don't trust them After couple of visits we agreed to buy certified 5 series. Paper work started, car was detailed. Then we saw scratch on the front bumper - right corn After couple of visits we agreed to buy certified 5 series. Paper work started, car was detailed. Then we saw scratch on the front bumper - right corner. We asked to fix it because it was visible. Now starts all tricks and gimmicks by manager. First it was direct no and the reason for that was Princeton BMW is not making any money on the car so can't spend more !! Ohh sorry, I forgot, it's NGO or may be BMW certification standards have come down. Here is the cheapest part.. After some more discussion manager says, "He will have it fixed if I PROMISE TO GIVE 10 out of 10 RATING on BMW POST SALE SURVEY"!! How can I trust Princeton BMW and ratings they are showing on their website ? I refused to promise any rating and manager bluntly decided not to sell the car. Horrible !! Total wastage of my time, effort and hit to my credit Looks like Princeton BMW forgot basic principal.. One should not ask for good ratings, instead you gotta EARN ratings by excellent customer service. More
by munna24
Employees Worked With
Sales Manager, Sales Executive
May 07, 2015
service I recently had my 335 xi service at Princeton Bmw and was very pleased. I've been to many other dealers and horrible service like i was just another c I recently had my 335 xi service at Princeton Bmw and was very pleased. I've been to many other dealers and horrible service like i was just another customer. But this dealer was on a different level than any other dealer I've been to. I would highly recommend them. More
by john555
Employees Worked With
Ed Hill
April 15, 2015
15 years of excelent customer service I've purchased my first BMW here in 2000 and enjoy an excellent service ever since. Over the years we have established strong relation with a service I've purchased my first BMW here in 2000 and enjoy an excellent service ever since. Over the years we have established strong relation with a service adviser Michael Sobecki. I trust his advice and honest opinion. Over the years of travel I had to occasionally service my car in other states. I could always call Michael and check that what is being done to my car is a right thing to do. Across MA, CT and NJ, the Princeton BMW is my "place to go", whenever I have a chance. I would say that good service after the sale is much more important then a good sale price. This kind of service is one of the reasons I stay with BMW. That said, it would not hart if the prices for the service were more in line with say Japanese or Korean cars. Keep up the good work! Vadim More
by VadimB
Employees Worked With
Michael Sobecki
April 15, 2015
Untrustworthy and conniving Do not trust these salesmen at this dealership. They do the classic bait and switch. Do not get conned by these people. Do not trust their lies. Do not trust these salesmen at this dealership. They do the classic bait and switch. Do not get conned by these people. Do not trust their lies. More
by Anonymous but truthful
Employees Worked With
Many
April 14, 2015
Terrible service. While at this dealership I have had the same issue with the service dept mainly Steven Mullen. Besides being rude he isn't the most honest guy. He li While at this dealership I have had the same issue with the service dept mainly Steven Mullen. Besides being rude he isn't the most honest guy. He lied about my insurance company refusing to cover my sunroof. Made me wait while he did paperwork. Told me there was no one else to help me. Either sit down and wait or leave. Of course I chose the latter. I contacted the manager Mike. He was very pleasant and helpful. I explained to him how I was treated. When I asked Steven where I pay for get my car looked at(130 fee) he stoop from his desk tossed the key towards me and to me don't even worry just leave. Wooooow. It's true. I did tell Mike. Within about 20 mins Mike had me scheduled to return. He explained how the issue was with the understanding of the insurance company. It wasn't before I was authorized by my insurance company to go to BMW. I was given a rental. When I came to pick my car up. Steven came to me never apologizing about making me feel as if this dealership was too good for my money because I'm a young black male. That issue was never addressed. The day after getting my car back I hit a pothole and cracked my rim. Smh. My car was towed to BMW of princeton. My claims adjustor was told that the tire received no damage it was only a cracked wheel. Told my insurance company my tire just had wear and tear. My insurance company paid for a new rim but my rim are custom and had to find. Bonding of the rim was authorized by my insurance. YES they pocketed the difference between the new and the bonding. Ummmm? Nevertheless I had my car back for about to weeks. My low tire pressure comes on and it the same tire/wheel that was just replaced . I go back to bmw and they sent a worker outside with me to check o the issue. There was shredding of my tire only in the spot where the rim was cracked. BMW no its wear and tear. Meaning that my tire was that way before the rim cracked. I was told that I am a few days away from a complete blow out of my tires. Woooow. The impact that made my rim crack was so hard it made the rear airbag comeout. But somehow this tire that bwm says "was already in that condition" didn't blowout? Hmmm. Steven never got out of his chair to see the tire. Plus no mention of a dire need for a tire was noted on my copy of the dealership paperwork. And let's no forget they had the car the day before the accident. And that time they had it for close to a wk or more. Either was if the tire was like that as they claim. This must have be noticed after the rim was bonded and they were in the process of putting the tire back on the rim. It's impossible to miss. And they allowed me to drive away like this. That's what they're claiming anyway. No one ever called and said Mr. Camp you need a new tire now. NEVER! The damage to that tire couldn't have been done in that short or time out less there's an issue with the bonded rim. That's what one of there employees said. Steven even told me to go to American tires because they're cheaper. OFFENSIVE? He did try to lighten the mood by pretending to look side to side as if he were giving me secret advice. Once again my was contacted and true to form he called me back right away and offered for me to bring the car back in. I'm going to pass this time because I see the pattern. This is done to silence people. I don't trust the integrity of this dealership. I am having my car towed (because it's unsafe to drive) to an independent dealership. This matter is being forwarded to the BBB More
by Breon550I
Employees Worked With
Steven Mullen and Mike
April 08, 2015
Bait and Switch. Anything new? Contacted them for a lease on a 2015 320 X drive. Got a good price which was their advertised lease special in March. I Emailed the sales rep with eve Contacted them for a lease on a 2015 320 X drive. Got a good price which was their advertised lease special in March. I Emailed the sales rep with everything he offered and wanted to confirm that in writing. The rep replied by Email with a positive answer, and said they had 2 cars in stock for the quoted price. Since it was very close to the end of March, I decided to spend my work time and drive more than 25 miles one-way with my friend over there to close the deal. It was good in the beginning, then things turned sour until I saw the numbers of $ payment. That wasn't what I was offered! They started xx for different car paints and the add-on of a moon roof. Fine, I accepted those add-ons and did a calculation with them about how much additional I should pay even with those add-ons. I showed the Email correspondence that I had with the sales rep. They did not honor their quote, saying that the price was only available for the advertised VIN and now they are all gone, bla bla bla..., and the price I got was close to a 328 X. I just walked away. A pure waste of time and I will not go back to that dealsership! More
by Mikema85306
Employees Worked With
Brian Morris
April 07, 2015
Bmw for life I have owned a lot of Bmw's from 3's to 5's. Bmw's are great driving cars, but they also need a lot of regular maintenance. I love this dealership; L I have owned a lot of Bmw's from 3's to 5's. Bmw's are great driving cars, but they also need a lot of regular maintenance. I love this dealership; Luke is the man there. Every time I need service, he is on top of things and he makes me feel like we have been friends for years. He knows that I want the best for my cars and if he is not sure, he always has the service manager (Mike Sobecki) to reassure me. (that is hugh) !!!! I highly recommend this dealership. They know their stuff and more. Having Luke as a service guy is like finding a unicorn. More
by tnguyen7612
Employees Worked With
Luke ( The man) !
April 07, 2015
wounderful !!! Thought this dealer was the best one I've been too. My service adviser Ed was very professional and I thought all the prices were very fair. I trust a Thought this dealer was the best one I've been too. My service adviser Ed was very professional and I thought all the prices were very fair. I trust all the work they did to my car and can count on all the workers at this dealership. More
by schulern93
Employees Worked With
Tom Scott and Ed hill
