Princeton BMW

Horrible service. I had a great experience while my car was under manufacture warranty. After my first time of horrible experience ($550 extra charge for the service I had a great experience while my car was under manufacture warranty. After my first time of horrible experience ($550 extra charge for the service without advising me that something else should be done besides the oil change) with the sales adviser Jason, I decided to give one more chance to the dealer service and asked to assign some other service adviser, but they assigned Jason again. Today was my second time doing the service without the manufacture warranty, besides 40 minutes of waiting time for the reserved loaner, I was involved with the negative attitude from the this service adviser. I will try to avoid this dealership next time. More

wonderful experience Outstanding hospitality from Eduard and Carlos. Really good people demonstrated patience, calmness and made me and my family good at every step of the Outstanding hospitality from Eduard and Carlos. Really good people demonstrated patience, calmness and made me and my family good at every step of the process and all relat d transactions More

New to BMW This was my first vehicle purchase in 7 years. I loved my Toyota Rav4, so I wasn't looking forward to getting a new car or dealing with the sales pro This was my first vehicle purchase in 7 years. I loved my Toyota Rav4, so I wasn't looking forward to getting a new car or dealing with the sales process. I test drove over a dozen vehicles from different manufacturers and dealers. Alan at Princeton BMW was the easiest to work with. He made the options and models simple and was straight forward on what he could offer on pricing. I ended up deciding on the X3. I highly recommend the Driver's Assistance Plus Package - its by far my most used feature. BMW's complete service package is what made the difference between BMW and other brands. Julie is an ace on BMW features. She gave me a quick tutorial on all the features of the car - apps to wipers, etc - which was so helpful coming from a basic model vehicle. Great knowledge, not pushy, and quick with paperwork. Looking froward to saying hi to the team anytime I'm back for service. More

Great experience in getting my third BMW Another great experience at Princeton BMW. This is my third BMW. I needed to replace the car of my son, and the full team (Julie, Alan, Mark, etc) wer Another great experience at Princeton BMW. This is my third BMW. I needed to replace the car of my son, and the full team (Julie, Alan, Mark, etc) were very professional in providing the options we were looking for... More

New image of car dealers I knew the make of car I wanted. BMW was a given being a previous BMW owner, but I always felt intimidated by dealers and when they talked to manageme I knew the make of car I wanted. BMW was a given being a previous BMW owner, but I always felt intimidated by dealers and when they talked to management, it felt like they were talking to the Wizard of Oz! Until I was greeted by John Scisly and his "no worry" attitude! The car....perfect. The deal...fair. The whole team John connected me with from the detailer to the "genius" to the cashier were friendly, helpful, and accommodating. Everyone knows buying a car can be stressful, but once I was introduced to John and the car of my dreams, there was no second guessing, no additional website searches, and no need for negotiation. Everything fit and the car surpassed my expectations, But more importantly, my salesperson had my trust from the door. John wanted the deal to work because he wanted me to drive away happy, and he remained patient with all my needs....those that were all met! I tend to be a perfectionist, so when I noticed a car mat that appeared to have some marks, John made sure I was compensated. He has been going above and beyond since the beginning and if I have any questions he is right there with an answer! Princeton BMW is an awesome company because it shows that their employees are happy the way they take care of their customers! More

These guys changed my mind about buying from a dealer My wife and I had been shopping for a replacement for our aging Cadillac. We'd been to about 10 dealers. We wanted a certified vehicle as this was t My wife and I had been shopping for a replacement for our aging Cadillac. We'd been to about 10 dealers. We wanted a certified vehicle as this was to be the new family car (we have 4 kids). When we got to Princeton BMW we were greeted in the parking lot by Eduard, and I gave him my best snarl, since that's how conditioned I'd become to car dealerships. I gotta say that within 10 mins he and the rest of the amazing team at this dealership turned me around. We had a deal within the 1/2 hr and left with the car we'd been looking for all along. No hassle, no wasted time, no pushy sales job, nothing but a smooth transaction from start to finish. My wife and I left high-fiving. I recommend everyone we dealt with: Eduard in sales, and Carlos and Vicki on the closing side. Also, be sure to see Rawle for a lesson in all the technology - he's the best! More

Thoroughly Professional I bought a used car and the two man sales team (Ed and Carlos) were informative, low key and considerate of my needs, giving me all of my options clea I bought a used car and the two man sales team (Ed and Carlos) were informative, low key and considerate of my needs, giving me all of my options clearly and without varnishing. Craig, the finance guy, was also informative and candid and Rawle, the product "guru" was a great teacher. All in all a quality experience. More

Awesome experience! John Scisly and everyone at Princeton BMW worked hard to deliver a great deal on the nicest car I have ever owned. Weeks after I picked up my pre-own John Scisly and everyone at Princeton BMW worked hard to deliver a great deal on the nicest car I have ever owned. Weeks after I picked up my pre-owned 328i in Princeton John and others continue to follow up and checkin making sure I'm happy. If you're looking for a car I highly recommend Princeton BMW. More