Princeton BMW

Great experience! I decided to pop in for a visit on my lunch break to take a look at the new X1 and Mike Watson could not have been more accommodating or respectful of I decided to pop in for a visit on my lunch break to take a look at the new X1 and Mike Watson could not have been more accommodating or respectful of my time. Both he and the sales manager made me feel like a valuable potential customer which is not something I always experience at other dealerships. I highly recommend Mike and this dealership to anyone looking to purchase a BMW. More

excellent customer service and very personable staff. i strongly recommend this BMW dealer for people looking to buy or lease a new car. thanks again to mike, customer service and very personable staff. i strongly recommend this BMW dealer for people looking to buy or lease a new car. thanks again to mike, howell and brian. More

Excellent Service Clint was excellent. He was very patient and professional. He provided us plenty of time to test drive and compare different BMW models before we made Clint was excellent. He was very patient and professional. He provided us plenty of time to test drive and compare different BMW models before we made our decision. I highly recommend Clint to anyone interested in getting a BMW. More

Totally pleased with every aspect of my experience. I was totally pleased with my entire experience with Princeton BMW. Great customer service, reasonable to deal with and very available for you. Great I was totally pleased with my entire experience with Princeton BMW. Great customer service, reasonable to deal with and very available for you. Great crew. More

bad service My experience over the past 2 years has been bad. The car had multiple squeaks that took 2 different visits to exorcize. No reason they shouldn't ha My experience over the past 2 years has been bad. The car had multiple squeaks that took 2 different visits to exorcize. No reason they shouldn't have all been fixed in the same day. Loose audio cable in center console and missing nylon washer in sunroof. 2nd visit they took apart the c pillar and rear shelf. (rattles gone). I have brought the car in 3 times to fix the rear window screeching when going up. The first two attempts solved it for a day. Today they finally replaced the molding and it appears to be fixed. Time will tell. Besides taking multiple visits to solve my issues, today I get the car back with black pen down the center of my drivers seat (6 inches long) and a scratch on the rear bumper (with a spot that flaked off a small bit of the paint). I took better care of their loaner than they did my car. Adding to their poor service is the fact that Friday my car should have been done. I texted back to the number they sent me for updates and I never heard back. I had to call at 4:30 to find out they didn't fix my car and I couldn't pick it up because they had the door apart. xxx? In the several times I have had the car in for service, there is no communication. It's maddening. The only bright spot was Frank, a service manager, who offered to have their leather guy try to get the rest of the ink stain out and further offered to have someone else "fix" the seat if the leather cleaner couldn't get rid of the stain. He also offered to fix the paint issue on my bumper, which they should, even though the first person told me it wasn't them. Frank notwithstanding, this is not a service department I would recommend. More

An unexpected purchase Clint, thank you so much for your help yesterday. You made an unexpected purchase a pleasant experience. Mike was a great help. Really appreci Clint, thank you so much for your help yesterday. You made an unexpected purchase a pleasant experience. Mike was a great help. Really appreciated the team work and multi tasking you guys were able to do. Look forward to more years of driving another exceptional BMW. Chris, Vanessa and Erin. More

Great car and a great car buying experience The car buying experience with Clint and Jowel was flawless from the moment I arrived with my trade in to the moment I left with my new BMW. The car The car buying experience with Clint and Jowel was flawless from the moment I arrived with my trade in to the moment I left with my new BMW. The car was perfectly prepared for delivery and Clint demonstrated the many features of the car. Great experience! More

Prompt response and action taken on my inquiry. I contacted Dan Angelozzi, Manager of Certified car sales at Princeton BMW. He promptly returned my call to ask how he could be of help. I explained I contacted Dan Angelozzi, Manager of Certified car sales at Princeton BMW. He promptly returned my call to ask how he could be of help. I explained that I had just recently bought a CPO car from them, but I needed his help to repair the SOS system which had been deactivated in this car prior to me taking it off their lot. He understood my concerns, and was empathetic since I have been a loyal customer of theirs over the past 12 years. He made arrangements for me to have the repair completed at no cost to me. That is why I remain a loyal customer. More

Direct and right to the point good service Clint Coleman and his team at Princeton BMW made the often difficult process of buying a new car and trading in my old one smooth and stress free. I Clint Coleman and his team at Princeton BMW made the often difficult process of buying a new car and trading in my old one smooth and stress free. I highly recommend them without reservation. More

Switched from Mercedes Clint very patiently spent hours with us as we contemplated switching from Mercedes whose cars always seemed overpriced for what we got and where we f Clint very patiently spent hours with us as we contemplated switching from Mercedes whose cars always seemed overpriced for what we got and where we felt besieged by thousands of dollars in repairs every time we turned around. After looking at Lexus and Audi, we decided upon a 5 Series that drives like a dream. Craig instilled confidence in the overall process. George introduced us to the car's features and gave us some great tips. All three were professional, knowledgeable and very personable. A quality buying experience contributed to our faith in the brand. More