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Princeton BMW
Hamilton Township, NJ
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 515 reviews
August 21, 2020
Terrible experience with Daniel Angelozzi who claims to be a ‘professional’ Refused to see us and accept the lease car return. Actually yelled at my husband and I. Goes outside to chat with people while be a ‘professional’ Refused to see us and accept the lease car return. Actually yelled at my husband and I. Goes outside to chat with people while we were waiting to be seen . Would Never recommend this dealership More
by cha
Employees Worked With
Daniel Angelozzi - pre owned sales manager , Dan Angelozzi
June 15, 2020
annual check-up I depend on the advisor to advise and update my car. I have been coming to Princeton BMW for many years and I have have never been disappointed. I depend on the advisor to advise and update my car. I have been coming to Princeton BMW for many years and I have have never been disappointed. More
by bkmcc300
Employees Worked With
Dennis Kogout + Helena?, Luke Stryker
June 11, 2020
330i - FLAWLESS EXPERIENCE This has been one of the BEST dealership experiences I have ever had. I worked with Alex and Andrew on getting my first BMW 330i xdrive in my dream sp This has been one of the BEST dealership experiences I have ever had. I worked with Alex and Andrew on getting my first BMW 330i xdrive in my dream spec (blue on beige). They were both remarkably polite, kind, professional, and easy to talk to. They answered my plethora of questions and were always quick to reply. I did not feel the usual stress that one gets when going to a dealer. Getting my first BMW was a momentous occasion for me, and my specific experience with Alex and Andrew only added to that positive experience (a huge surprise to me given my prior stressful experiences). Both of these guys are terrific and are the main reason why I will specifically seek out Princeton BMW to get my second car. Thank you for all of your work!! More
by PS2020
Employees Worked With
Andrew Kim, Alex Escobar-Castro
June 02, 2020
SHADY maintenance personnel. Had to almost fight tooth and nail for a refund after they claimed to have performed the service, and the issue was still there. On top of that, they performed VERY shady serv and nail for a refund after they claimed to have performed the service, and the issue was still there. On top of that, they performed VERY shady service for the air bag recall. I NO ONE should feel safe bringing their bmw to this location until they fix their mess. And make sure you do your research before going in, because they tried to give me the run around saying items didn't work, after I had verified everything was working before bringing the vehicle in for service. Absolute worst experience with place, also treating me as if I didn't know how to work on bmws. So teach your sales reps better info on maintenance and what will, and will not work on vehicles, And teach your maintenance team to actually fix the issue, instead of just standing there and claim it's fixed, charging me almost $300 when you did absolutely nothing. More
by CSBMW
Employees Worked With
Dennis Kogout,
May 23, 2020
BMW X5 Lease w/ Alex Escobar-Castro My wife and I worked on a 2020 X5 lease deal for my mother with Alex Escobar-Castro. It had the colors and features that my mom was looking for. Not My wife and I worked on a 2020 X5 lease deal for my mother with Alex Escobar-Castro. It had the colors and features that my mom was looking for. Not only did we get a great price, everything was transparent. Alex did a top-notch job of communicating with us and getting the car ready on short notice. Because of the Coronavirus situation, we talked to the finance manager (Mr. Jowel Ahmed) on the phone. He explained everything to us clearly and responded to all our questions. On the day of pickup, we were also greeted by the manager, Mr. Craig Brauer. Instead of being secluded in an office, he was on the floors helping his employees with deliveries and making sure the dealership was running smoothly! Overall, it was a perfect experience and we will definitely be back! More
by SM60
Employees Worked With
Jowel Ahmed, Craig Brauer, Alex Escobar-Castro
March 21, 2020
Tyler is an excellent service advisor. He explains everything to me in layman’s terms and I really appreciate it. It’s because of his trustworthiness that I continue to stay at Princeton BMW for servi everything to me in layman’s terms and I really appreciate it. It’s because of his trustworthiness that I continue to stay at Princeton BMW for service instead of getting my car serviced close to home. More
by Beautiful
Employees Worked With
Tyler Worrell
January 16, 2020
First Rate Service Team! Absolutely first rate experience. On Thursday 1/9/2020 I blew out a tire on my 535i while heading to the Phila. airport. Explained that I was runni Absolutely first rate experience. On Thursday 1/9/2020 I blew out a tire on my 535i while heading to the Phila. airport. Explained that I was running late and within less than 10 minutes the team had me behind the wheel of a brand new 2020- 330i loaner. I explained that I would not be coming back until the following Monday (1/13) and was told that would not be a problem and to just bring the loaner back on Monday. When I returned on Monday, repairs were completed on my car and it was cleaned inside as well as outside. Previously, I was getting my car serviced at another BMW dealership but the level of customer service does not compare. I am switching to Holman. Thank you Phil F. By the way the 330i is awesome to drive. More
by philf
Employees Worked With
Amy Sooklal
January 14, 2020
Alex Escobar-Castro is one spectacular sales rep that Princeton BMW should be proud of. He made our entire experience at the dealership a most pleasant one, not pushy at all and was very patient in helpi Princeton BMW should be proud of. He made our entire experience at the dealership a most pleasant one, not pushy at all and was very patient in helping us find a car that best meets our needs, he was very resourceful in overcoming some obstacles that came with the negotiation too. Alex is focused on customer service and you will walk away feeling like you got the car of your life. Highly recommend anyone to look him up if you’re at this BMW dealership. More
by Desiree C
Employees Worked With
Alex Escobar-Castro
October 30, 2019
Great Service! The employees at Princeton BMW always go above and beyond for their clients. I know that whenever I have an issue with my car or even a question, I ca The employees at Princeton BMW always go above and beyond for their clients. I know that whenever I have an issue with my car or even a question, I can go to them for help. The atmosphere is so welcoming and friendly that I do not even mind having to stop in when I need to! The general staff is helpful and hospitable no matter what department you are in store for. My service advisor, Dennis Kogout, always helps me to determine the best possible path to have my car fixed, save money, and plan for the future. My usual mechanic, Matt Berry, is helpful in explaining what exactly is wrong with my car and what I can do to avoid the issue or anticipate any upcoming problems. I am so happy to have purchased a car from Princeton BMW as well as trusted them with any necessary service trips. More
by devbmw
Employees Worked With
Matt Berry, Dennis Kogout
October 02, 2019
Second Purchase and Second Incredible Experience I came back to Princeton BMW after an incredible sales experience with Alex Escobar-Castro in April of 2018. This time around I was interested in a fe I came back to Princeton BMW after an incredible sales experience with Alex Escobar-Castro in April of 2018. This time around I was interested in a few different options both used and new. Alex took incredible care in working with me to make sure the vehicle I selected fit my needs and at the price point I was looking for. When it came time to negotiate, Alex and Dan provided me a great offer upfront and it was a smooth experience from there on out. My family and I have been dealing with Holman Automotive dealerships for nearly 35 years and I am grateful to see that Princeton BMW continues to carry that Holman excellence forward here in Mercer County! More
by SeannyFunco
Employees Worked With
Dan Angelozzi, Alex Escobar-Castro
