Princeton BMW

SHADY maintenance personnel. Had to almost fight tooth and nail for a refund after they claimed to have performed the service, and the issue was still there. On top of that, they performed VERY shady serv and nail for a refund after they claimed to have performed the service, and the issue was still there. On top of that, they performed VERY shady service for the air bag recall. I NO ONE should feel safe bringing their bmw to this location until they fix their mess. And make sure you do your research before going in, because they tried to give me the run around saying items didn't work, after I had verified everything was working before bringing the vehicle in for service. Absolute worst experience with place, also treating me as if I didn't know how to work on bmws. So teach your sales reps better info on maintenance and what will, and will not work on vehicles, And teach your maintenance team to actually fix the issue, instead of just standing there and claim it's fixed, charging me almost $300 when you did absolutely nothing. More

First Rate Service Team! Absolutely first rate experience. On Thursday 1/9/2020 I blew out a tire on my 535i while heading to the Phila. airport. Explained that I was runni Absolutely first rate experience. On Thursday 1/9/2020 I blew out a tire on my 535i while heading to the Phila. airport. Explained that I was running late and within less than 10 minutes the team had me behind the wheel of a brand new 2020- 330i loaner. I explained that I would not be coming back until the following Monday (1/13) and was told that would not be a problem and to just bring the loaner back on Monday. When I returned on Monday, repairs were completed on my car and it was cleaned inside as well as outside. Previously, I was getting my car serviced at another BMW dealership but the level of customer service does not compare. I am switching to Holman. Thank you Phil F. By the way the 330i is awesome to drive. More

Alex Escobar-Castro is one spectacular sales rep that Princeton BMW should be proud of. He made our entire experience at the dealership a most pleasant one, not pushy at all and was very patient in helpi Princeton BMW should be proud of. He made our entire experience at the dealership a most pleasant one, not pushy at all and was very patient in helping us find a car that best meets our needs, he was very resourceful in overcoming some obstacles that came with the negotiation too. Alex is focused on customer service and you will walk away feeling like you got the car of your life. Highly recommend anyone to look him up if you’re at this BMW dealership. More

Great Service! The employees at Princeton BMW always go above and beyond for their clients. I know that whenever I have an issue with my car or even a question, I ca The employees at Princeton BMW always go above and beyond for their clients. I know that whenever I have an issue with my car or even a question, I can go to them for help. The atmosphere is so welcoming and friendly that I do not even mind having to stop in when I need to! The general staff is helpful and hospitable no matter what department you are in store for. My service advisor, Dennis Kogout, always helps me to determine the best possible path to have my car fixed, save money, and plan for the future. My usual mechanic, Matt Berry, is helpful in explaining what exactly is wrong with my car and what I can do to avoid the issue or anticipate any upcoming problems. I am so happy to have purchased a car from Princeton BMW as well as trusted them with any necessary service trips. More

Second Purchase and Second Incredible Experience I came back to Princeton BMW after an incredible sales experience with Alex Escobar-Castro in April of 2018. This time around I was interested in a fe I came back to Princeton BMW after an incredible sales experience with Alex Escobar-Castro in April of 2018. This time around I was interested in a few different options both used and new. Alex took incredible care in working with me to make sure the vehicle I selected fit my needs and at the price point I was looking for. When it came time to negotiate, Alex and Dan provided me a great offer upfront and it was a smooth experience from there on out. My family and I have been dealing with Holman Automotive dealerships for nearly 35 years and I am grateful to see that Princeton BMW continues to carry that Holman excellence forward here in Mercer County! More

Another Smooth Transaction with Princeton BMW Group Over 20 years have purchased a number of Used Cars from this Dealership Group and they have never skipped a beat still same welcoming positive experie Over 20 years have purchased a number of Used Cars from this Dealership Group and they have never skipped a beat still same welcoming positive experience. Series of purchases M6, 740i and 528i Dan was around for the latest purchase and no pressure sales is a welcoming experience. His Sales team Alex E. Castro and Finance manager Andrew Kim were great and an asset to Princeton BMW Group. Will continue to shed positive vibes on this establishment to friends and family memeber. Thank you John V. More