Princeton BMW

Very welcoming staff. Both Salesman and finance consultants were very friendly, knowledgeable and understanding. Salesman accompanied me on the test drive and took the time to explain the main conc consultants were very friendly, knowledgeable and understanding. Salesman accompanied me on the test drive and took the time to explain the main concepts of the car I bought. More

Took my convertible BMW there. They charged me $2000 to fix my top. Looked up the parts and they were $300. So I was charged $1700 for 2 hours worth of work tried the top today for the first time and it do fix my top. Looked up the parts and they were $300. So I was charged $1700 for 2 hours worth of work tried the top today for the first time and it doesn’t work. They also washed my car , which was nice, but got grease all over the window. Definitely would not recommend them. More

I call the dealership on a Friday to ask to come see a vehicle i was interested in and was told to come in that following day. I drove an hour because i was really interested in the car and once i arrived vehicle i was interested in and was told to come in that following day. I drove an hour because i was really interested in the car and once i arrived i met with Soni. When i ask about the vehicle he basically just reads off what the website said and takes me to look at the Vehicle. After a few minutes he insist we start the paperwork and we do which we wait at least 2 hours just to be told that we will get a call Monday if we are approved. Monday comes around and i have to call the dealership to get an update. Im told i need to have a higher down payment and which i say i cant at the moment but if anything changes i will call back, not even 30 minutes later i call back to let them know i have the money and get told they will get in touch with the bank and give me an update. three days go by no update so i decide to call and they say they thought i was no longer interested. so i tell them i am and they say we need to go through the process once again. i agree and then get told to come in on saturday. From Thursday- Saturday there was very little communication and on Saturday i arrive and realize the vin number is different from the car i was interested. when i ask why, they say that this is the car i was asking about when clearly it was a different color and they didn't say a word to me. Soni wanted me to sign papers immediately without discussing anything. he then tells me the car was sold that Monday knowing i was only interested in that vehicle. I was given terrible customer service since the first day i arrived. More

Service and care for detail of car and customer are unsurpassed. Dealer is Friendly, efficient and responsive to the customer. The management, purchase experience and service will continue to bring me unsurpassed. Dealer is Friendly, efficient and responsive to the customer. The management, purchase experience and service will continue to bring me back. More

Purchasing a BMW at the Princeton dealership is truly an experience! The Ultimate Driving Machine" is not only for the 228i XDrive Gran Coupe, which I love; but for the more encompassing hands-on client ser experience! The Ultimate Driving Machine" is not only for the 228i XDrive Gran Coupe, which I love; but for the more encompassing hands-on client service experience. The newest addition to the Holman Princeton family, Gregor Van Sise, who is a technology expert was able to explain how to use some of the new technology added to the 2021 Gran Coupe, which put my mind at ease and driving more exciting. He is easy to work with and very assessible, able to answer all my questions! I would definitely, purchase another vehicle from this dealership More

Excellent service, well thought out process and trained team, compared to VW, Subaru, Jeep, and Honda, this dealer is the best of all based of my experience. team, compared to VW, Subaru, Jeep, and Honda, this dealer is the best of all based of my experience. More

I was truly impressed and pleased with all aspects of my service starting with the valet, the online service report, the advisor and the workmanship and performance of my car. I was pleasantly surprised! service starting with the valet, the online service report, the advisor and the workmanship and performance of my car. I was pleasantly surprised! More

Excellent experience at Princeton BMW with Rich. Bought a used car from him a few months ago, and it's been excellent so far. Price was very competitive. Quick and easy deal, and the dealer didn't push any e used car from him a few months ago, and it's been excellent so far. Price was very competitive. Quick and easy deal, and the dealer didn't push any extra fees or products on us. Very transparent, and I was treated very well throughout the entire experience. When I picked up the car, the detail job was excellent, and they took care of tags/registration quickly. I wouldn't hesitate to come back and see them for another car. More

Excellent folks, very respectful. Over the course of 15+ years I have had multiple transactions with this dealership and all of them have been wonderful. Highly recommended especially Danny Angelozi and Ale years I have had multiple transactions with this dealership and all of them have been wonderful. Highly recommended especially Danny Angelozi and Alex Escobar. Recently bought a X5 and from start to finish Alex was a true gentleman. More

First of all, upon picking up my vehicle for the recent services, I find that there were requests that was promised to be completed but it was not. While I was at the dealership, I was told to seek the av services, I find that there were requests that was promised to be completed but it was not. While I was at the dealership, I was told to seek the available advisors at the time as the advisor I worked with was not in. Both Mr. Ditta and Mr. Stryker were there at the time, I was standing there in front of their station waited for over 5 minutes and they did not seem like to be bother until I approach them and they kind of pointing finger on each other "not feeling like to help". I was humiliated and felt somewhat racist by their action and gesture. Secondly, service advisor (Mr. Goodson) who served me as my advisor for the recent work order, promised me several items was going to be complete but it did not. I had tried to reach out to him by phone calls, voice message, even text, but I receive no return response. Eventually, I cannot help but wrote an email to Mr. William and Mr. Williams called me few days later and discussed the issue. I do not believe any customer should have to trace the service advisor around and be treated the way I experienced. Moreover, I have been a loyal customer in the past 5 years and referred to 10s of customers to Holman. I do not think there is anything can be done at this point but I hope this survey serves as a piece of perspective. More