Princeton BMW

This dealer had a car in inventory that was hard to find and the car was delivered as promised. The leasing deal was very generous and was easily negotiated. Everyone on the team was transparant/honest in and the car was delivered as promised. The leasing deal was very generous and was easily negotiated. Everyone on the team was transparant/honest in their interactions with us. The genius was extremely competent in the technological details of this vehicle and was patient with my husband and I during our sessions with him. Overall, it was a great experience and we will certainly plan on using this dealership for our servicing needs based on our experience with the other staff we have met. More

Rich Robinson is a consummate professional. He knows his product and has precisely the right approach to selling a car. He understands what a customer needs - some need information, others don't need any " product and has precisely the right approach to selling a car. He understands what a customer needs - some need information, others don't need any "sell" at all. I am in the latter category and Mr. Robinson simply let the product and the pricing speak for itself. Your finance manager, Eva, and consultant, Oscar, are equally top-notch. I'm not surprised that a Holman dealership is run so well. I will be glad to recommend Mr. Robinson and your dealership to anyone who asks. More

Great experience! Steve Trombetta (sales) is a true professional! Very polite and answered all questions. Oscar (Mgmt. Dept.) was also very helpful. Thank you guys! professional! Very polite and answered all questions. Oscar (Mgmt. Dept.) was also very helpful. Thank you guys! More

Treated me right and made purchase hassle free. Alex was great to deal with in all respects. great to deal with in all respects. More

Nicole was my service agent, she explained everything in as much detail as possible, she explained the benefit of diagnostic testing for my car (out of warranty so I look for assistance in determining what as much detail as possible, she explained the benefit of diagnostic testing for my car (out of warranty so I look for assistance in determining what to do), she and the service tech (using the cool video of my car's parts being examined) explained what work was being suggested, and I was very confident that having all of the work suggested was warranted and beneficial. I live near Ocean's Circle BMW but I am happy to drive a bit over an hour to Princeton BMW since the customer service atmosphere is so much more pleasant. Also, I am not a car techy and having someone like Nicole explain the tech stuff in easy to understand English (without making me feel like a moron) was very helpful. Thank you, Eric More

Lots of waiting for phone calls or emails to be returned. Not prompt, given erroneous account number for transfer of FULL payment on a used car, no financing was needed. Not prompt, given erroneous account number for transfer of FULL payment on a used car, no financing was needed. More

Princeton BMW cares for the customers as top class and provides world-class valuable service each time. They go that extra mile to achieve customer satisfaction to the utmost provides world-class valuable service each time. They go that extra mile to achieve customer satisfaction to the utmost More

Brought in for misfires and was told to change my air filters. Never ever has an air filter caused an misfire. So wasted time and money to bring it to your dealership. filters. Never ever has an air filter caused an misfire. So wasted time and money to bring it to your dealership. More

Love my 2015 740iL, hate the fact that neither my original salesman Chris Miranda & the finance “manager” Jowell Ahmed never return my calls after I purchased the supposed CPO vehicle. Very shady of original salesman Chris Miranda & the finance “manager” Jowell Ahmed never return my calls after I purchased the supposed CPO vehicle. Very shady of them in the “bait & switch” practice. The car i purchased was a CPO vehicle with @ 3 months left in the warranty. I specifically asked if the extended BMW CPO Platinum warranty was available to purchase for the car & both Mr Miranda & Mr Ahmed assured me the extended warranty I paid over $3,000 for was from BMW & not a third party. Turns out the warranty is from an independent vendor, I found out the hard way after having a mechanical issue. If i knew that the car I bought was A) not eligible for thr BMW extended platinum CPO plan or B) the inferior warranty plan i signed for, I would not have purchased the vehicle. Phone calls go un returned if I even can get anyone to pick up the phone. Waiting for the canned “we’re sorry” response….. I would not reccomend this dealer due to the bait & switch they pulled on me & never getting back to me. More

All staff were great. Loaner car was waiting for me when I drove up to Service garage. Nicole my service coordinator was friendly, polite, and always smiling. Video assessment car provided and elections o I drove up to Service garage. Nicole my service coordinator was friendly, polite, and always smiling. Video assessment car provided and elections of what services to do was sent to email, although I’ve suggested text. It’s expensive but if you’re like me and peace of mind and convenience are priorities, it was a great experience. More