Princeton BMW

Booking appointment was easy, Checking in for service was Easy, Work got completed quickly & good communication. Quality of work is good Easy, Work got completed quickly & good communication. Quality of work is good More

As last time the winner would be Hector Heredia who made my waiting time more pleasant. I was given an estimated time of 40 minutes to have wipers replaced and it took about an hour. In the mean time I shop my waiting time more pleasant. I was given an estimated time of 40 minutes to have wipers replaced and it took about an hour. In the mean time I shopped inside the dealership and I was sorry to hear that Anthony (from parts department) left the business. He also provided outstanding customer service on my last visit. So overall thanks to Hector I will be coming back. When the time comes give this guy a promotion and a raise. And I am looking forward to see Parm Gill on my next visit as he was off on Saturday. More

Shawn provided great friendly service, provided a loaner which helped during the extended repair time. which helped during the extended repair time. More

I was greeted by a friendly person both at drop off and pick up. I was informed of work needing to be performed. My car was ready at the appropriate time promised. At all times every one was courteous and pick up. I was informed of work needing to be performed. My car was ready at the appropriate time promised. At all times every one was courteous and professional. More

It's very pleasant sitting in the waiting area & reading a book. And I enjoyed the free snack. a book. And I enjoyed the free snack. More

Good place to get your BMW serviced as always. Will do my service here again. Will do my service here again. More

Shana Tova! Hi love, hope you are well!! Dad shared the Amazing review. I tweaked a few things. Subject: Loyal Customer of 2 Years - Exceptional Service at Pr Hi love, hope you are well!! Dad shared the Amazing review. I tweaked a few things. Subject: Loyal Customer of 2 Years - Exceptional Service at Princeton BMW I'm writing to express my unwavering loyalty to Princeton BMW and my immense satisfaction with their exceptional service. Over the past 3 years, I've purchased a total of 10 BMWs from this dealership, and each experience has been consistently outstanding. General Sales Manager Anthony, Client Advisor Ryan, and Finance Consultant Tyler have been instrumental in my journey as a repeat customer. Their knowledge, professionalism, and dedication to finding the perfect vehicle have made every purchase a pleasure. They have gone above and beyond to ensure my satisfaction and have become trusted advisors. I highly recommend “the dream team” at Princeton BMW to anyone seeking a reliable and trustworthy dealership. Their commitment to customer service is unparalleled, and I'm confident that they will continue to exceed expectations for years to come! More

I've been a customer here at Princeton BMW for over 15 years. I've purchased my last 4 vehicles here. I'm always treated with Professionalism, Respect, and consideration. years. I've purchased my last 4 vehicles here. I'm always treated with Professionalism, Respect, and consideration. More

Excellent service. Personal contact with service manager by text was deeply appreciated. Will come back if I can (it's an hour away) Personal contact with service manager by text was deeply appreciated. Will come back if I can (it's an hour away) More

My service advisor, Dana, was amazing and phenomenal! However, the length of time to complete my car's oil change and a couple of other SMALL services was horribly long! I should've been IN-AND-OUT withi However, the length of time to complete my car's oil change and a couple of other SMALL services was horribly long! I should've been IN-AND-OUT within 1.5 hours MAX! I was there for OVER THREE HOURS! I missed my goddaughter's first ballet recital because of the painfully slow work on my car! My appoint was for 10 am. Based on when I received my video report from the technician, my car wasn't even seen for over an hour, 1.5 hours! Ridiculous! I planned my time accordingly, so that I would not miss her recital. BMW wasted MY time AND MY day! I could not believe how long it took to complete such menial tasks. My good friend is a master technician for BMW of Doylestown. When I told him about what happened, he said what was done should've been 1.5 at most! Again, Dana was awesome, trying to make the situation better for me, but it was not in control to make the snail-like technician in the back work in a timely manner. I also called and relayed my beyond disappointing experience to the Service Manager, Scott. The only reason I gave 5-stars is because I don't want this to negatively impact Dana's performance. I'm a loyal customer to BMW, as this is where I purchased my vehicle, but this was AWFUL! More