Princeton BMW

I was greeted by a friendly person both at drop off and pick up. I was informed of work needing to be performed. My car was ready at the appropriate time promised. At all times every one was courteous and pick up. I was informed of work needing to be performed. My car was ready at the appropriate time promised. At all times every one was courteous and professional. More

It's very pleasant sitting in the waiting area & reading a book. And I enjoyed the free snack. a book. And I enjoyed the free snack. More

Good place to get your BMW serviced as always. Will do my service here again. Will do my service here again. More

Shana Tova! Hi love, hope you are well!! Dad shared the Amazing review. I tweaked a few things. Subject: Loyal Customer of 2 Years - Exceptional Service at Pr Hi love, hope you are well!! Dad shared the Amazing review. I tweaked a few things. Subject: Loyal Customer of 2 Years - Exceptional Service at Princeton BMW I'm writing to express my unwavering loyalty to Princeton BMW and my immense satisfaction with their exceptional service. Over the past 3 years, I've purchased a total of 10 BMWs from this dealership, and each experience has been consistently outstanding. General Sales Manager Anthony, Client Advisor Ryan, and Finance Consultant Tyler have been instrumental in my journey as a repeat customer. Their knowledge, professionalism, and dedication to finding the perfect vehicle have made every purchase a pleasure. They have gone above and beyond to ensure my satisfaction and have become trusted advisors. I highly recommend “the dream team” at Princeton BMW to anyone seeking a reliable and trustworthy dealership. Their commitment to customer service is unparalleled, and I'm confident that they will continue to exceed expectations for years to come! More

I've been a customer here at Princeton BMW for over 15 years. I've purchased my last 4 vehicles here. I'm always treated with Professionalism, Respect, and consideration. years. I've purchased my last 4 vehicles here. I'm always treated with Professionalism, Respect, and consideration. More

Excellent service. Personal contact with service manager by text was deeply appreciated. Will come back if I can (it's an hour away) Personal contact with service manager by text was deeply appreciated. Will come back if I can (it's an hour away) More

My service advisor, Dana, was amazing and phenomenal! However, the length of time to complete my car's oil change and a couple of other SMALL services was horribly long! I should've been IN-AND-OUT withi However, the length of time to complete my car's oil change and a couple of other SMALL services was horribly long! I should've been IN-AND-OUT within 1.5 hours MAX! I was there for OVER THREE HOURS! I missed my goddaughter's first ballet recital because of the painfully slow work on my car! My appoint was for 10 am. Based on when I received my video report from the technician, my car wasn't even seen for over an hour, 1.5 hours! Ridiculous! I planned my time accordingly, so that I would not miss her recital. BMW wasted MY time AND MY day! I could not believe how long it took to complete such menial tasks. My good friend is a master technician for BMW of Doylestown. When I told him about what happened, he said what was done should've been 1.5 at most! Again, Dana was awesome, trying to make the situation better for me, but it was not in control to make the snail-like technician in the back work in a timely manner. I also called and relayed my beyond disappointing experience to the Service Manager, Scott. The only reason I gave 5-stars is because I don't want this to negatively impact Dana's performance. I'm a loyal customer to BMW, as this is where I purchased my vehicle, but this was AWFUL! More

I had an issue with my center counsel cup holder cover. Which is a bit abnormal. They identified the problem, replaced the parts, and they replaced them correctly. There is nothing like taking your time an Which is a bit abnormal. They identified the problem, replaced the parts, and they replaced them correctly. There is nothing like taking your time and doing the job right! I bought my car there and it's always been serviced there. More

Overall a great buying experience. Tom was supremely knowledgeable on every facet of the BMW X5 that I asked about. He also was no-pressure and patient when it comes to the sales proce Tom was supremely knowledgeable on every facet of the BMW X5 that I asked about. He also was no-pressure and patient when it comes to the sales process, which was appreciated. The whole team at Princeton BMW made the effort to finish the sale quickly (per my request), even doing a manual workaround for required documents after a nationwide cyber attack brought dealerships' admin systems hard down. We'll make it a point to work with Tom as the first stop for our next new car buy. More

Tom was great to work with - he really went above and beyond to make the purchase process as stress free and smooth as possible. beyond to make the purchase process as stress free and smooth as possible. More