Primo Honda

I took my Accord to Primo for a routine maintenance and oil change. Immediately after the service, my gas mileage went down about 20%. I brought this to the attention of the Primo service manager. H oil change. Immediately after the service, my gas mileage went down about 20%. I brought this to the attention of the Primo service manager. He completely blew me off. After about 3500 miles, I performed my own oil change, oil filter change, and air filter change. I was aghast when I saw the filth of the air filter which was obviously never touched. After performing my own service on the car, my gas mileage returned back up 20% to its normal. When I tried to bring this matter up with the Primo General Manager, I was told that there currently is no General Manager. If you go to Primo Honda you are playing with fire. More

BUYERS BEWARE!! I went to Primo Honda in San Carlos to purchase a vehicle. the salesman that helped us was very nice to us, while I was sitting in the salesman office I could hear the "finance manager" n purchase a vehicle. the salesman that helped us was very nice to us, while I was sitting in the salesman office I could hear the "finance manager" named Sammy saying very unprofessional, degrading comments about us to our salesman, and acting like they're offering luxury vehicles for sale. And the only reason why we went there is because we were referred to this place from a very close friend of mine. So unless you don't care about how they truly feel about their customers I would not EVER EVER purchase, service or recommend this particular dealership to anyone, go someplace where they actually care about their customers and respect your situation, Instead of belittling a family with small children. More

I love their service very satisfied with my car and definitely will recommend them to my family and friends. It so fast and they help you all the way. definitely will recommend them to my family and friends. It so fast and they help you all the way. More

Too pricey - Service I am dissatisfied with the service of Primo Honda where they charged me a bill for $2200 for the car service yesterday . They did not guide me with th I am dissatisfied with the service of Primo Honda where they charged me a bill for $2200 for the car service yesterday . They did not guide me with the right services that is needed for my car. I would never turn back to them and will not recommend for others. More

Great experience Many of the reviews here reflect experiences at Redwood Honda. I've never been there. When I walked into the dealership, I was greeted and introd Many of the reviews here reflect experiences at Redwood Honda. I've never been there. When I walked into the dealership, I was greeted and introduced to Renan who helped me with questions, etc. Definitely a low pressure experience too. I think it's worth noting the experience wasn't what what I experienced at several other dealers in the area-who either didn't acknowledge my presence tho they were not busy or who were less than friendly. When I made my purchasing decision later on, paperwork, etc. was handled and I was on my way within about an hour and a half. Over all, I'd say that was great, I did have an issue with the car which was quickly worked out with the service department. Great follow-up from the Service Writer. And I did visit the dealership a second time to look at accessories. More

Customer services Talk to sales manager. to negotiate the purchase, he made me wait for more than an hour, then 15 minutes, I said again, he told me to give him another Talk to sales manager. to negotiate the purchase, he made me wait for more than an hour, then 15 minutes, I said again, he told me to give him another ten minutes, in the end he never helped me. My waste time. More

DO NOT GO HERE bought my accord here, and had a ton of mechanical and electrical issues. this place is a complete joke and waste of money save your money and go some bought my accord here, and had a ton of mechanical and electrical issues. this place is a complete joke and waste of money save your money and go someplace else. More

SERVICE IS ATROCIOUS! THE WORST PLACE EVER. This is a worst place ever anyone could visit to get a new car. Customer Service is Horrible. This dealer put me through a lot of trouble . The staff This is a worst place ever anyone could visit to get a new car. Customer Service is Horrible. This dealer put me through a lot of trouble . The staff is very rude and don't respect the customer . They increase the price of the car as per their wish and do not consider customer satisfaction . NEVER EVER GO TO THIS PLACE ! This place put me to lot of grief and problems. More

SERVICE IS TERRIBLE THIS DEALER IS A JOKE.... CALL THERE TO TALK TO SERVICE GIRL WHO COULD HARDLY ANSWER THE PHONE WENT ON TO TRY TO ANSWER A SERVICE QUESTION, THIS IS A THIS DEALER IS A JOKE.... CALL THERE TO TALK TO SERVICE GIRL WHO COULD HARDLY ANSWER THE PHONE WENT ON TO TRY TO ANSWER A SERVICE QUESTION, THIS IS AFTER SHE PUT ME ON HOLD FOR 10 MINUTES HAD TO CALL BACK. DO YOU SELF A FAVOR FIND ANOTHER DEALER , THE DRIVE TO GET THERE WILL BE WORTH IT ..... More

Certified Honda buyer beware! My first Honda Ridgeline was such a fantastic truck that I decided to get another one just like it. It had given me 227,000 mostly trouble free miles My first Honda Ridgeline was such a fantastic truck that I decided to get another one just like it. It had given me 227,000 mostly trouble free miles where I had driven it hard and it JUST WOULD NOT BREAK. I had been thinking about the replacement a long time and decided that I wanted a white 2014 Ridgeline with low miles. I had searched closer to home, but wasn't having any luck, but finally found one here at Honda Redwood City in March of 2017. It was a certified vehicle with approximately 30,000 miles on the odometer. I asked that it be shipped to me via a carrier of the dealer's choice. The motor transport it was on had a mechanical problem somewhere along the way during which time the shipping company had to transfer the Ridgeline to a new motor transport. I received the vehicle about two or three weeks after sending the funds and required documents. My first Ridgeline was still holding up, so it didn't matter. When the new Ridgeline arrived, I snapped a photo with my phone even before they took it off the truck. There was obvious damage to the front bumper cover which was not noted on the vehicle inspection report. It was dirty from the ride up which was to be expected, but it was also somewhat dirty on the inside, including a stained floor mats from a beverage spill and some food debris. Three out of the four wheels had a significant amount of curb rash on three out of the four wheels, larger "could be covered by a dime" (the standard that Honda uses for certification). I wasn't impressed by the interior food and stains, but they were easily remedied. The curb rash I wasn't thrilled about either, but I would have let that go, too, as just the sales person doesn't have an eye for detail. I tried to start a conversation to get the bottom of what happened with the bumper cover. Because the transport driver had not noted the damage, I honestly thought that the vehicle had been damaged by the transport company during the transfer of vehicles that occurred during their break-down. I spent the next six months trying to talk to the dealer (Did they knowingly put a damaged certified vehicle knowingly on the transport?), the transport company (I made a claim for damage which was denied.) and Honda of America (to try to bring some pressure to bear with case #06248406). All of these attempts were futile with a bunch of finger pointing between the shipping company and the dealer. The managers at both the shipping company and Redwood City Honda were unavailable, failed to return phone calls, respond to emails, failed to make any sort of offer to repair the vehicle. In fact, they acted like I was trying to find any reason to shake them down after the sale, instead of acknowledging that there was a problem that needed to be addressed. From this experience, I learned that Honda of America gives free reign to the dealers to certify any vehicle that they wish. The certification is only as good as the dealer and how much they care about their own reputation. Honda standards are Honda standards, but in the end it is the dealer's certification and up to each dealer. That Honda of America certification means nothing when backed by Redwood City Honda or any other unreputable dealer. Do yourself a favor and shop anywhere else. There is not one sympathetic, professional or person of integrity that I can name in the entire interaction from top to bottom in the entire organization. My new Ridgeline just got back from being repaired at a reputable body shop. It turns out that it was not damaged by the shipping company. My Redwood City Honda certified Ridgeline had been in an accident previously and the repaired bumper cover had failed. The cost to me was a little more than $1500. DO NOT BUY YOUR NEXT CAR HERE! More