Pride Hyundai

I requested an appointment to drive a Hyundai Santa Fe PHEV from this dealership. Anthony J. confirmed it. I drove close to an hour to make the appointment. When I got there someone on the floor said it w PHEV from this dealership. Anthony J. confirmed it. I drove close to an hour to make the appointment. When I got there someone on the floor said it was sold. I said just sold? He said it was not sold today. He could let me "look" at it but not drive it. So I ended up test driving another car and buying it on the spot... Not! I actually just walked out, furious that I fell for it. Thinking that these deceptive bait and switch tactics were outdated. I see by these other reviews that they are a common occurrence. It's why Carmax, Carvana, cars.com, etc. are doing well and will ultimately force unsavory dealerships to change their ridiculous underhanded tactics or fizzle out. Hopefully. They lost an interested and willing customer. More

Absolute worst dealer I have ever dealt with. Do not trust anything they tell you. Apparently they outsource communications to a completely incompetent 3rd party and let them be the face and communicat trust anything they tell you. Apparently they outsource communications to a completely incompetent 3rd party and let them be the face and communication point for their company through there own website. Contacted about used 2018 Tucson on Monday was told car was available on lot. Contacted again on Wednesday, was assured car was 100% available on lot, scheduled a 6:15 pm test drive. Company even called me back to confirm my 6:15 pm appointment with Ed Cunha the Sales Manager. I drove 1.5 hours from NH to the dealership in rush hour traffic to find that Ed didn't seem to care too much about my appointment as he already went home for the night and the car that I was assured 100% was on the lot and ready to test drive had apparently "blown up" sometime in the last week or two. Of course, they kept the vehicle on their website, even increasing the price by over $2000 that day, even after the vehicle supposedly was involved in an oil change catastrophe where the engine apparently blew up and needs to be replaced. Many excuses blaming 3rd parties and systems. Did offer to give me some gas, which I did appreciate, but that doesn't make up for all the effort I went through to find the right vehicle and now i am back to square one with no vehicle, starting to search again. Even contacted them while I was sitting in the dealership knowing the vehicle was not available and they still assured me it was 100% available and ready to test drive, until I told them what they did to me and they immediately transferred me to what seemed like a supervisor who apparently reported the issue to managers. Apparently, this same thing happened to someone else from NH recently. It is not your system or third parties fault. The root cause is you chose to use that system that lets customers believe vehicles are available on your lot and you pay that third party to speak for you tell people that they should drive 1.5 hours to a place where they guarantee 100% that what you want is there and it is not there. The blame is not theirs, it is 100% on Pride for knowing these things occur and doing nothing about it. If your process allows you to lie to a customer about a vehicle that doesn't exist, set up an actual appointment for a test drive of this fictional car, confirms the test drive through a personal phone call, then puts that appointment on the system which I actually saw on the computer, yet the person you are scheduled to see actually goes home and blows off the appointment and makes no effort to contact you regarding the fact that the vehicle doesn't really exist, or that he has no intention of actually being present for the actual appointment that was scheduled with him. That is just a poorly run operation with no sense of customer service. My son got a good lesson in what you should look for when chosing a dealership and this was a perfect example of when you should run away quickly from one. More

"STAY AWAY" Bait and Switch Operation. Called ahead to make appointment to see and test drive a 2019 Sonata Limited Edition for Saturday 10:00 am with sales manager Ed Dunha. Sales person (Tony) assured m make appointment to see and test drive a 2019 Sonata Limited Edition for Saturday 10:00 am with sales manager Ed Dunha. Sales person (Tony) assured me car was still on lot and would be there the next morning (they close at 5:00 pm) this was at 4:00 pm Friday. I said I would be driving 100 + miles each way and with gas and tolls spending over $50. Salesman assured me that Pride does not bait and switch and the car would be there Saturday for my "appointment with Ed Dunha. Guess What !! Ed Dunha had no idea of my appointment, the car was supposedly sold the night before ? that accordingly to CarFax been on their lot since the first of the year. Pride is a bait and switch operation, and if a salesman lips are moving it means they are lying. "STAY AWAY" More

Worst place to Buy or Service your vehicle the place is ripped of don’t buy any cars from them they lie to you and don’t get the job done on time and all ways have some excuses. ripped of don’t buy any cars from them they lie to you and don’t get the job done on time and all ways have some excuses. More

Worst dealership that I ever visit . At the first Worst dealership that I ever visit . At the first appointment December 31 st. they did NOT told me that the Santa Fe that I was interested in the Worst dealership that I ever visit . At the first appointment December 31 st. they did NOT told me that the Santa Fe that I was interested in the body shop for repair . Ok I said maybe that was some miscommunication. After couple of days I call them and I suppose to get more pictures from the work progress on the car from the body shop . Noone contacted me , and finally I set up appointment with different sales person. Next day January 5 th I arrived at the dealership and the car wasn't ready again even if they insured me that I can test drive the car this time and in the end of my visit the Manager came to me to tell me that someone make a deposit on the car and if he doesn't show up by end of the week the car will be mine . Please don't waist your time with them. More

I got My first Car there and unfortunately Got into an accident and it was totaled so I reached back out to David Jones who helped me the first time around and He went above and beyond to make sure I was accident and it was totaled so I reached back out to David Jones who helped me the first time around and He went above and beyond to make sure I was satisfied!! Very helpful and works with you to get what you want!! More

I am very satisfied with David Jones sales representative. David was very understanding patient and he worked with me to get the best deal that was good for me representative. David was very understanding patient and he worked with me to get the best deal that was good for me More

Excellent Sales and service. There is something special about this dealership. They care.. bought a 2014 brand new Santa Fe turbo. The motor blew at around 60,000 miles. They installed a new reconditioned about this dealership. They care.. bought a 2014 brand new Santa Fe turbo. The motor blew at around 60,000 miles. They installed a new reconditioned motor at no charge. I Then brought my 88 year old mother over to look at a new 2018 Hyundai Tucson which we purchased instead of a new Subaru. Permaul assisted us in the sale As he did for years earlier when we bought the Santa Fe. Everyone in the service department was absolutely great when we had a problem with the motor on the Santa Fe. I have a lot of confidence in this dealership. Scot K . Melrose , MA More

dropped my car off in May. I still have yet to receive dropped my car off in May. I still have yet to receive it. I have to call to get updated and even at that he tells me my car will be ready soon or th dropped my car off in May. I still have yet to receive it. I have to call to get updated and even at that he tells me my car will be ready soon or the part will be in soon we are in Aug and I still haven’t got my car back. They didn’t even give a rental for us so I had to quit my job since I had no vehicle. I understand covid has backed up parts but this is ridiculous. Again I called yesterday to get a update and NO ONE CALLED ME BACK. More