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Pride Hyundai

Lynn, MA

Overview
Reviews
4.6
427 Reviews
Call Dealership (781) 592-3800
View Awards

777 Lynnway

Lynn, MA

01905

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Showing 427 reviews

January 30, 2023

Worst customer service experience I have ever dealt with. Customer definitely does not come first with them More

by Laurayak
Recommend Dealer
No
Employees Worked With
Craig
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Feb 01, 2023 -

Pride Hyundai responded

Customer service is our top priority so it's very disappointing to read your review. I would like the opportunity to discuss your experience with you in better detail and do what I can to improve it. Please feel free to reach out to me at your earliest convenience. Best, Ed Cunha - General Sales Manager - 781.592.3800 ext. 2555

Feb 01, 2023 -

Laurayak responded

on 1/4/23 I brought my car in for recall service for engine monitoring logic(knock sensor detector). I expressed at that time the car was burning oil fast Pride told me i would have to pay for diagnostic testing for that separately which is ridiculous because it’s a known issue related to my vehicle. Saturday 1/28/23 on the hiway my engine light came on w code p1326 is an issue w knock sensor system. I called pride that day couldn’t Leave a message for service mailbox was full. Called Pride on Monday told my issue and he immediately said that it was probably something else and they could get my car in at the end of FEBRUARY meanwhile the car was un drivable had to tow to mechanic who reset the code. Code is reset for now who’s to say when the car i have had for 1.5years will break down again I pay enough for this car im not paying for diagnostic testing to see why every other week I need to add oil.

January 21, 2023

Staff very helpful polite and professional Kept me informed regarding procedures and diagnostics Concerns I had were addressed satisfactorily Service Advisor Craig Carucci was a pleasure to intera More

by mpdindia77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Chella
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Jan 23, 2023 -

Pride Hyundai responded

Thank you for the review! We appreciate the kind feedback about Craig and hope to see you back again at Pride Hyundai. Safe travels!

January 20, 2023

Krista, is great to work with. The past couple of times I had issues with my car, it was serviced quickly and I was always updated. More

by daccard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Chella
Report | Print
Jan 20, 2023 -

Pride Hyundai responded

Krista and the team are always here to help you out! Thanks for choosing Pride Hyundai and we will see you next time!

January 18, 2023

Leisa was very professional friendly and very knowledgeable…a definite asset to the Hyundai family More

by joani0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leisa
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Jan 19, 2023 -

Pride Hyundai responded

It's great to hear that Leisa took such great care of you! Thank you for choosing Pride Hyundai and for sharing your experience. Safe travels ahead!

January 12, 2023

My service advisor was so nice, telling me about what the work entailed an my car before the work was done. She made me fell welcome at pride hyundai. Thank you . More

by Ron catinazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
Report | Print
Jan 12, 2023 -

Pride Hyundai responded

Ron, we're thrilled our team could provide kind communication that shaped a 5-star experience! When a customer says words like this, we know we're doing things right at Pride Hyundai. Safe travels, and take care!

January 07, 2023

Excellent service! Greeted by Brandon Ryan. Very informative about products! Highly recommend your company Thanks More

by Ampm1946
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Ryan
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Jan 09, 2023 -

Pride Hyundai responded

Brandon and the team are always happy to help you out! Thank you for choosing Pride Hyundai and please let us know if you need anything down the line!

December 31, 2022

very good tried to find the problem, could not find the problem, but was offered other solutions More

by linda-edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Jan 03, 2023 -

Pride Hyundai responded

Thank you for the great review! We are so glad to hear that the Pride Hyundai team went the extra mile to assist you. Drive safely, and we hope to see you back!

December 20, 2022

Absolutely terrible service. First, it takes months to even get a simple service appointment. And then, when you finally get one, expect it to take 4 to 5 times longer than the More

by rrb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't know
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Dec 20, 2022 -

Pride Hyundai responded

I apologize for your visit taking longer than anticipated. We strive to deliver a seamless and professional purchase experience, and it is disappointing that this was not better reflected in your time working with us. I assure you that we will use this feedback to better our efficiency in the future. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to address your concerns and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Bill Ascolillo - Service Manager - (781) 592-3800

Jan 08, 2023 -

rrb responded

After several weeks of calling and leaving messages (they never answer the phone) and never getting a call back, then sending multiple emails, and never getting a response, I still am no closer to scheduling a service appointment, one of which is a mandatory recall issue. If you can, stay far, far away from Pride Hyundai in Lynn, especially the service department. Rude, unprofessional, and thoroughly incompetent.

December 16, 2022

Krista a svc rep was great help explaining what car need i recommend pride hyundai for for buying and service she is a great rep More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KRISTA SVC REP GREAT HELP TO ME
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Dec 16, 2022 -

Will responded

Pride Hyundai is a great dealership esp Krista and svc. Reps.

Dec 16, 2022 -

Will responded

Great svc dept

Dec 16, 2022 -

Pride Hyundai responded

Thank you, Will, for giving Krista and the Pride Hyundai team a shout-out! We appreciate your five stars.

April 28, 2022

When it comes to warranty they don’t help you plus they says you have to pay out of pocket when car is covered under warranty SMH More

by Kingboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Chella
Report | Print
May 02, 2022 -

Pride Hyundai responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Rebecca Hutchings, rhutchings@pridemotorgroup.com

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