Price LeBlanc Toyota - Service Center

Steven Townsend, my Service Rep, was very professional and polite. He kept me informed of the car's status throughout the process. and polite. He kept me informed of the car's status throughout the process. More

We dropped off our vehicle to the service center to get a part replaced. That seemed to go well but they broke our seat and it now makes a loud screeching noise when it moves! It has never made that noise be part replaced. That seemed to go well but they broke our seat and it now makes a loud screeching noise when it moves! It has never made that noise before and immediately upon adjusting the seat when first getting into the car, it started screeching. They refused to take responsibility for it and claimed that there was nothing they could do besides buying a $1600 part (not counting labor) to fix it! The vehicle was purchased from there and every service has been done there but I think this will have to be the end of our business dealings with this place. If you want a dealership that takes no responsibility for its employees damaging your vehicle, Price LeBlanc will gladly break parts of your car and pretend like they have no clue what happened. Otherwise, please consider a different Toyota dealership before taking your chances with this one. More

Charged me twice for same work. On Thursday, March 29th I brought my car in to have an alignment done. It had a donut on it. They did not tell me that it would be wise to wait for t On Thursday, March 29th I brought my car in to have an alignment done. It had a donut on it. They did not tell me that it would be wise to wait for the new tires to complete the work. They did an alignment and charged me for it. I left, purchased tires, replaced a few belts, and an air filter and did a tune up elsewhere. They told me to get the alignment re-done, that Price Leblanc should NOT have done that. On Monday April 2nd, I returned it to get a water pump fixed that they told me was failing after fixing something else months before. Of course, they did not diagnose the failing water pump until after telling my brake actuator was failing as well. They asked me to return to have the brake actuator replaced on them. ( it's a recall that's not a recall-- but should be --shame on you toyota). When I returned, they called me to inform me that nothing was wrong with my brake actuator, but the water pump instead. I declined the work, and drove my car for five months after the diagnosis. It ran great, and I could see no visible leaks. I finally decided for peace of mind to take it back and fix the water pump. When my husband brought it in, he asked them to check the alignment that was done previously. It was noted on my paperwork that I had been there the week before. They changed the water pump, and a belt ( possibly the new water pump belt that had been changed elsewhere-- I'll never know) and charged me again for the alignment. I was finally able to get a refund for the alignment, but of course I am out the money until it hits my account again. At this point, I am unsure if I will ever return. I plan on buying a new prius at the end of the year, and it will not be with Price Leblanc if I can help it. I think they seriously need to work on their communication between departments and also be honest. I have a lot of money now that my kids are moving out, and I do not want to waste it.. I also do not want to spend it at businesses that I feel are shady and manipulative. More

Rude and Disrespectful service manager with broken recall I brought my Toyota in after the very dangerous recall on the airbags for 2012.Toyota had my car since June. They called me in the middle of the day a I brought my Toyota in after the very dangerous recall on the airbags for 2012.Toyota had my car since June. They called me in the middle of the day at work on November 8th ,so I rushed in right after work to pick up my vehicle .I was called inside to turn in my loaner and sign off on my keys ,before my car was even pulled up . The CSR pulled my car up and at first glance I realized my car was filthy ,I would've thought after having a customer's car over five months it was have been detailed as a customer courtesy.The porter looked at my car and took it to the back immediately and did a quick wash. I glanced at my car ,but noticed as I drove away some rattling under there dash ,then I opened my sunroof and my left gasket fell down. The following morning g I called Toyota immediately ,and was asssured I would receive a phone call. I never received one .So the following morning I decided to email the Toyota service department so I would have documentation.. At that point I received a call from Toyota's Customer Care Manager Todd .This is when I saw this guy could care less about me as a customer.I advised him I was a store manager and worked 6 days a week so it will be very difficult to bring my car car back immediately ,the only thing he stated was the store hours as if he cared less about the inconvenience.I took half a day off work to bring my car back . I called him to let him know I was in route. When I arrived my car was tagged and I stood in the hall waiting for him while he caught up on a personal visit with a friend, blowing me off. I stood there patiently. When he did emerge from his office he stretched his hand out aggressively as is he was pushing me out the door. I showed him the problems,he drove my car to the back and yanked the service ticket out the window . I inspected my car and showed him .The area where the airbag was repaired is still open he told me was fixed . I will not be able to Put any passengers in my front . He just walked off and left me standing there while he invited his friend to come back in and finish there conversation. The only reason any stars was the ladies in the loaner department they went above and beyond . But I'm still driving a car that's a safety hazard,and it was obvious that Todd could care less and was trying to find all the fault he could. More

Took 4 hours to do the 6 month multipoint inspection on our Title pretty much says it all. Wife went in at 820am for an 830am appointment. Said they would be finished by 10am. They did not finish until 1230 Title pretty much says it all. Wife went in at 820am for an 830am appointment. Said they would be finished by 10am. They did not finish until 1230pm. I would think that this is pretty much unacceptable. Jim Meyer More