Price LeBlanc Toyota - Service Center

Rude and Disrespectful service manager with broken recall I brought my Toyota in after the very dangerous recall on the airbags for 2012.Toyota had my car since June. They called me in the middle of the day a I brought my Toyota in after the very dangerous recall on the airbags for 2012.Toyota had my car since June. They called me in the middle of the day at work on November 8th ,so I rushed in right after work to pick up my vehicle .I was called inside to turn in my loaner and sign off on my keys ,before my car was even pulled up . The CSR pulled my car up and at first glance I realized my car was filthy ,I would've thought after having a customer's car over five months it was have been detailed as a customer courtesy.The porter looked at my car and took it to the back immediately and did a quick wash. I glanced at my car ,but noticed as I drove away some rattling under there dash ,then I opened my sunroof and my left gasket fell down. The following morning g I called Toyota immediately ,and was asssured I would receive a phone call. I never received one .So the following morning I decided to email the Toyota service department so I would have documentation.. At that point I received a call from Toyota's Customer Care Manager Todd .This is when I saw this guy could care less about me as a customer.I advised him I was a store manager and worked 6 days a week so it will be very difficult to bring my car car back immediately ,the only thing he stated was the store hours as if he cared less about the inconvenience.I took half a day off work to bring my car back . I called him to let him know I was in route. When I arrived my car was tagged and I stood in the hall waiting for him while he caught up on a personal visit with a friend, blowing me off. I stood there patiently. When he did emerge from his office he stretched his hand out aggressively as is he was pushing me out the door. I showed him the problems,he drove my car to the back and yanked the service ticket out the window . I inspected my car and showed him .The area where the airbag was repaired is still open he told me was fixed . I will not be able to Put any passengers in my front . He just walked off and left me standing there while he invited his friend to come back in and finish there conversation. The only reason any stars was the ladies in the loaner department they went above and beyond . But I'm still driving a car that's a safety hazard,and it was obvious that Todd could care less and was trying to find all the fault he could. More

Took 4 hours to do the 6 month multipoint inspection on our Title pretty much says it all. Wife went in at 820am for an 830am appointment. Said they would be finished by 10am. They did not finish until 1230 Title pretty much says it all. Wife went in at 820am for an 830am appointment. Said they would be finished by 10am. They did not finish until 1230pm. I would think that this is pretty much unacceptable. Jim Meyer More