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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,565 Reviews

1,565 Reviews of Price LeBlanc Lexus - Service Center

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June 20, 2024

Did not reinstall fasteners under hood. When called out. they replaced them but then said they were not there when the car came in. My photo proved I was right. The service writer manager More

by Gwen4realestate
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brooke Bercegeay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Price LeBlanc Lexus responded

We sincerely apologize for any oversight regarding your vehicle service and for the communication issues you experienced. This is not reflective of the high standards we aim to uphold at Price LeBlanc Lexus, and we appreciate you bringing this to our attention. Our goal is to ensure that every vehicle we service meets the standards of excellence that Lexus is known for. Please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to further discuss your concerns with us.

June 20, 2024

Missy, is my service person I contact when it’s time for maintenance. Always excellent More

by BGUIBEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with Price LeBlanc Lexus! We are pleased to hear that we consistently provide excellent service during your maintenance visits. Your kind words are greatly appreciated.

June 19, 2024

I was well taken care of in a very sufficient and timely manner. Many thanks. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 20, 2024 -

Price LeBlanc Lexus responded

Thank you for letting us know, Sue! We're so glad to hear your time at Price LeBlanc Lexus was both timely and sufficient.

June 17, 2024

Service and representative was very prompt and courteous. The representative discussed my concerns and was resolved my concerns immediately. More

by GVAUGHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Price LeBlanc Lexus responded

Our goal is to always solve any customer issues as soon as possible, and we're happy we met that goal with you!

June 16, 2024

I bought two cars from Price Leblanc and have them serviced there. Usually great service but their alignment service has been off lately. Required me to bring both cars back multiple times to get fixe More

by KURT.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Settoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback and for being a loyal customer of Price LeBlanc Lexus. We are very sorry to hear about the inconvenience you experienced with our alignment service. Our technicians always want to make sure your vehicle is properly aligned in an efficient manner. At your earliest convenience, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

June 16, 2024

Missy, my Service Advisor, is awesome! !! Always on point, prompt and pleasant to deal with. More

by VICKIM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Price LeBlanc Lexus responded

Thank you for coming to Price LeBlanc Lexus, Vicki! We're glad to hear your service was five stars.

June 15, 2024

New tires were needed. Some issue with feeling like I was pressured to buy the highest cost tire. My husband got on the phone and got to a better deal with the tires. Win More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Price LeBlanc Lexus responded

J - We apologize for any pressure you felt regarding the tire purchase and for the oversight with the windshield wipers. Our goal is to ensure you feel comfortable and informed about your service options every time you visit us. Your satisfaction is our priority, and we encourage you to reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to further discuss your concerns.

June 15, 2024

The staff in the service department was very efficient and knowledgeable. They followed through and kept me informed on the progress of the work that was scheduled. They did a very good job. Thanks for th More

by CHAUVIERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Price LeBlanc Lexus responded

Thanks for visiting our service department! We appreciate you for trusting us throughout your whole service process. Come back soon!

June 15, 2024

Service department always does a great job and service manager is #1. Yes, yes, yes, yes, yes, yes, yes, More

by tjbaudoin@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave such a positive review! We are very happy to hear that our service department exceeded your expectations. Your feedback is greatly appreciated.

June 14, 2024

The service was excellent and ended up being complimentary! I won’t expect that again and my service was minor but I left the dealership very pleased. More

by diannemadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Modenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Price LeBlanc Lexus responded

Your satisfaction is our top priority, and we are delighted that we could exceed your expectations, Dianne! Thank you for choosing us for your vehicle service needs.

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