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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.8
1,404 Reviews

1,404 Reviews of Price LeBlanc Lexus - Service Center

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December 27, 2024

Great Organization with superior staff and service. Most professional vehicle experience with Price LeBlanc Lexus. More

by TAYLOR6161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Puhl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas DeLacerda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Waters
Dec 27, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with Price LeBlanc Lexus. We are glad that our staff provided you with superior service and that you had a professional vehicle experience with us. We appreciate your feedback!

December 26, 2024

Pricing was great for the maintenance work. I had service was excellent. I could not ask for a better dealership experience.. My only problem was the mileage that was written on my receipt was More

by SUPRATURBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Nodine
Dec 27, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback with us. We are glad to hear that you were pleased with the pricing and service during your visit. We apologize for the error in recording the mileage on your receipt and appreciate you bringing it to our attention. We will make sure to update our records accordingly.

December 26, 2024

I’ve dealt with better service advisors. Sarah failed to regularly communicate the progress of the minor services that were completed on my vehicle. Only one of the struts were replaced on t More

by SYBILWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Sales Department
Dec 27, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback with us, Sybil. We apologize for any inconvenience you experienced during your recent service visit. Your comments will be shared with our team to ensure we improve our communication and service moving forward. If you have time, please feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to further discuss your experience. We hope to hear from you soon.

December 26, 2024

Issue not resolved. Explanation was not sufficient. Paid for repairs, but issue was made worse. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Missy Webb-Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We will address this issue with our team to ensure better communication and service in the future. If you have time, please feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to further discuss your experience. We hope to hear from you soon.

December 26, 2024

Customer service rep explained all the recommended services but did not push me to take any. More

by Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua = Service
Dec 27, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your feedback, Norman. We're glad our customer service rep provided you with all the necessary information. We strive to ensure our customers feel informed and comfortable with their decisions.

December 25, 2024

Prompt and professional service. Took care of my need. Kathryn was so accommodating and made sure we were able to leave in time to make my husband's doctors appointment. Kudos to More

by brouillette.susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with Price LeBlanc Lexus. We are delighted to hear that Kathryn provided you with an accommodating service. We will be sure to pass the message along to her! We appreciate your feedback.

December 25, 2024

The service advisor Sandy was prompt and was clear in the service I needed. She very easy to deal with. I was very happy with the whole experience. More

by BCDASPIT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with Sandy at Price LeBlanc Lexus. We are delighted to hear that she provided prompt and clear service, making your visit a pleasant one. Your satisfaction is our top priority, and we appreciate your feedback.

December 23, 2024

Best service ever. My car was going to take a few hours later than expected. They gave me a loaner to drive back to Lafayette and then had my car back to me by 9 am the More

by anneggart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Price LeBlanc Lexus responded

Thank you so much for taking the time to share your experience with us, Anneggart! We are happy to hear that you had such a positive experience with our service team and that Missy provided you with great service. We appreciate your business and look forward to serving you again.

December 23, 2024

It was easy to make an appointment. There was no mixup on my appointment time. The service people that we work with was excellent updates and feedback were helpful. More

by Nomzamobr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience with us, Nomzamobr. We are delighted to hear that your appointment process was smooth and that our service team provided you with excellent updates and feedback. We appreciate your feedback!

December 22, 2024

Convenient and comfortable waiting area. Wait time not too bad for my husband. He’s had back surgery and needs to walk and sit More

by BROOKELTHERIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us, BROOKELTHERIOT. We're glad to hear that our waiting area was convenient and comfortable for your husband. We appreciate your feedback and hope to see you both again soon.

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