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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,503 Reviews

1,503 Reviews of Price LeBlanc Lexus - Service Center

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March 16, 2025

Hannah was great, she worked hard to resolve my problems. She was very professional. Service was excellent as always. More

by CPOWELL110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words and for sharing your positive experience with us. We're happy to hear that Hannah provided you with excellent service and professionalism. It's wonderful to know that our team consistently meets your expectations. We appreciate your support and look forward to serving you again.

March 16, 2025

The service waiting area is very comfortable and has a nice selection of drinks and snacks, however, I've found that the quality of the service advisors has declined. Normally a service advisor finds me w More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us, Kent. We're glad to hear you enjoyed the comfort and amenities of our service waiting area. However, we regret that your recent visit did not meet the high standard of service you’ve come to expect from us. Your feedback about the service advisor experience is invaluable, and we appreciate you bringing this to our attention. If you would like to elaborate further on your experience please don't hesitate to reach out to Michael Hutchinson at mhutchinson@leblancauto.com or (225) 408-2205.

March 15, 2025

I had to have the fuel level sensor changed. Josh was very friendly and efficient. He had me in a loaner and on my way quickly. More

by DONDIS
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 17, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We're delighted to hear that Josh provided you with friendly and efficient service, ensuring you were promptly set up with a loaner vehicle. Your satisfaction is important to us, and we appreciate your kind words.

March 15, 2025

ALWAYS top customer treatment and superb service. Pleasant waiting room w snacks. Plus a quiet room off to the side. More

by FINDLIZ165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy your experience with us, from our customer service to the amenities in our waiting area. Your feedback is greatly appreciated and motivates us to continue providing top-notch service.

March 13, 2025

When i purchase my car I was told I would receive a loaner vehicle when needed. However, when I recently required one, I was not provided with it. This was highly inconvenient. More

by clarissaboutte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rather not say
Mar 17, 2025 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention, Clarissa. Your feedback is very important to us! We apologize for any inconvenience you faced regarding the loaner vehicle & we appreciate your understanding. We will be counseling your sales associate to make sure our loaner vehicle policy is being properly communicated to our Sales guests. Loaner vehicles are reserved in advance when a guest's appointment time is scheduled to take 2 hrs or more. Of course, we make every effort to accommodate our guests, on a case-by-case basis, if loaners are still available on the day of the appointment. If you have any questions or would like to elaborate on your experience further please feel free to reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com or 225-408-2150.

March 13, 2025

The service technicians obviously did a great job. I was surprised when my effort’s to pay with a check was denied, which was very embarrassing and frustrating. I was shocked because there was more th More

by lynb1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience. We're delighted to hear that you were pleased with the service provided by our technicians. We understand how frustrating it must have been to encounter issues with payment, and we apologize. Your feedback is important to us, and we will certainly take it into consideration as we strive to enhance our customer experience. If you have any questions or would like to elaborate on your experience further please feel free to email our Service Manager, Michael Hutchinson, at mhutchinson@leblancauto.com or give him a call at (225) 408-2205.

March 13, 2025

Came in to get a new tire, had a flat tire. Service was great as always. More

by CBJUBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name. She was great
Mar 17, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We're delighted to hear that you received great service during your recent visit. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.

March 11, 2025

I was very pleased with my service. My service agent was very kind. The facility was very neat and clean. More

by MONTREALNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Nodine
Mar 12, 2025 -

Price LeBlanc Lexus responded

Thank you so much for sharing your positive experience with us. We are delighted that you were pleased with the service and found our facility clean. It's great to know that our service agent made a kind impression on you. Your feedback is greatly appreciated and helps us maintain the high standards we strive for at Price LeBlanc Lexus.

March 10, 2025

Always excellent service from David and Sandy Waters. I had a scheduled maintenance and the only thing I mentioned was that the car was pulling a little bit. The appointment lasted about a hour.When I dr More

by EAGLE005960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your positive experience with us. We're thrilled to hear that David and Sandy provided you with excellent service and that your car is driving like new. It's wonderful to know that you've trusted Price LeBlanc Lexus for decades and continue to receive top-notch service. Your feedback is greatly appreciated.

March 10, 2025

Lexus has the best costumer service of any dealership. I will always own a Lexus for this reason. More

by Shirleyneaom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words and for choosing Price LeBlanc Lexus. We're thrilled to hear that our customer service has made such a positive impression on you. Your loyalty and satisfaction mean the world to us, and we look forward to continuing to exceed your expectations.

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