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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.8
1,402 Reviews
Call Service Center (225) 267-9477

1,402 Reviews of Price LeBlanc Lexus - Service Center

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January 06, 2025

I asked to get tires rotated and they did not, they told me I needed new tires but I won't be getting new tires for a few months so I think they should have rotated them More

by RENEE.WILCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Puhl
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Price LeBlanc Lexus responded

Hi Renee, We are very sorry that you were disappointed in our service, but please know that we will always put your safety first! It is recommended to put your best tires in the rear of the vehicle to prevent hydroplaning. Upon inspection of your tires, the two front tires were below the 3/32 benchmark to recommend replacement and the two rear tires were 4/32 & 7/32. While we respect your decision to delay the tire replacement, we would not want to compromise your safety by rotating the best tires away from the rear of the vehicle. Our technician did not rotate the tires per our protocol and there was no charge for the visit. We value your business, but your safety is our top priority! If you would like to discuss further please feel free to email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com. We hope to hear from you soon.

Jan 09, 2025 -

RENEE.WILCOX responded

The brand of tires on my car is what came on it and I would never buy that brand. I have never had tires wear out at 40,000 miles before.

January 05, 2025

Professional, Friendly, waiting area very comfortable and clean. Will recommend Price LeBlanc Lexus to my friends More

by POPRIVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that experienced professional, friendly and comfortable service! We appreciate your kind words and your recommendation!

January 05, 2025

I am a repeat customer because the service provided is always excellent. Satisfied and happy customer More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience! We are thrilled to hear that you always experience excellent customer service. We appreciate your kind words and your loyalty.

January 04, 2025

She was patient, sweet, and encouraging! !! She kept me informed often and was optimistic when waiting for my vehicle. More

by KATHYMANNINA
Recommend Dealer
Yes
Employees Worked With
Jennifer Fowler
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Jan 07, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience, Kathy! We are happy to hear that our team provided you with excellent customer service and made the process smooth and sweet for you. We appreciate your kind words!

January 02, 2025

First rate service experience. All of the employees were courteous and respectful, also we were greeted with a smile from everyone. More

by WALKERRI72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Modenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience at Price LeBlanc Lexus. We are thrilled to hear that our team provided you with first-rate service and made you feel welcomed with their courteous and respectful demeanor.

January 02, 2025

Office service was very good. I’m sure the technicians did a great job also. One problem is that they turn off all our settings such as headlights from automatic to off. Automa More

by WROBERTS6009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 03, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We appreciate your kind words about our office service and technicians. We apologize for the inconvenience regarding your settings being turned off. We will consider this for future interactions with our customers.

January 02, 2025

Easy to set up. All cost explained and loaner car helped with days in shop More

by JULIEAKENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience, JULIEAKENNEDY. We are pleased to hear that our team was able to make the process easy for you and provide a loaner car during your visit.

December 31, 2024

Always makes it easy! Thank you for always taking care of my car needs! Service is perfect always! More

by Lesliehouser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Price LeBlanc Lexus responded

Thank you for your kind words, Lesliehouser! We are thrilled to hear that you had a positive experience with our service team. We appreciate your loyalty and look forward to continuing to provide you with excellent care for your car needs.

December 31, 2024

Great service as usual. No long wait and excellent customer service from everyone I encounter More

by BMARKSNURSESRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, BMARKSNURSESRUS. We are glad that you received great service and excellent customer care during your visit. We appreciate your continued support and look forward to serving you again in the future.

December 30, 2024

Accommodate my needs in providing transportation while my car is being serviced. The service representative is very professional. More

by EETAYLOR23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience with us, EETAYLOR23. We are happy to hear that our service representative accommodated your transportation needs. We strive to provide professional and convenient service to all of our customers.

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