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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,497 Reviews

1,497 Reviews of Price LeBlanc Lexus - Service Center

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March 27, 2025

Very friendly knowledgeable staff and the service is quick ! I especially enjoy the snack area and quiet computer workroom . More

by MEFROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Settoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAVID WATERS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our friendly and knowledgeable staff, as well as the quick service. It's great to know that our snack area and quiet computer workroom added to your positive experience. Your feedback is truly appreciated, and we look forward to serving you again.

March 27, 2025

Professional and courteous staff. My biggest concern is the maintenance costs. This needs to be reassessed. More

by RBettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 28, 2025 -

Price LeBlanc Lexus responded

Thank you for your feedback, RBettis. We are glad to hear that you found our staff professional and courteous. We understand your concerns regarding maintenance costs and appreciate your input. Your feedback is valuable. We routinely monitor our pricing to ensure that we are fair & competitive within the luxury automotive market. If you have any questions or would like to elaborate further on your experience, please feel free to contact Michael Hutchinson, our Service Manager, at (225) 408-2205 or mhutchinson@leblancauto.com.

March 27, 2025

We hand wash my black tx. We were not aware the courtesy wash consisted of a car wash. My car had swirls on it. More

by WAB1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We apologize for any misunderstanding regarding our courtesy wash and the experience you had with your vehicle. We understand how important the condition of your car is. If you have any questions or would like to elaborate further on your experience, please feel free to contact Michael Hutchinson, our Service Manager, at (225) 408-2205 or mhutchinson@leblancauto.com.

March 24, 2025

It took 8 days to replace the alternator. They did provide me with a loaner which was great. Looks like they are short of mechanics. More

by Papadoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We appreciate your patience during the time it took to replace the alternator. It's great to hear that the loaner vehicle was helpful to you. Your feedback is valuable, and we will use it to improve our services.

March 23, 2025

I just used 1 1/2 hrs to find out why my car was leaking oil. I just had a 30000 mile check up for 600 plus dollars. The drain plug was not put on properly which resulted in the leak. I live 60 + miles from More

by jarlh
Recommend Dealer
No
Employees Worked With
Jonathan Chouest
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We sincerely regret the inconvenience and frustration caused by the improper installation of the drain plug following your recent service. We understand the importance of ensuring your vehicle is in top condition, especially given the distance you had to travel. I am very grateful that we were able to reach you & have been able to resolve your concerns. We look forward to redeeming your confidence in us in the future. Please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com or 225-408-2150 if there is anything else you need.

March 22, 2025

Dealer lounge is always pleasant w snacks, cold water snd soft drinks. There are plenty plugs to charge one’s phone. More

by ANNKEO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Price LeBlanc Lexus responded

Thank you for your kind words about our dealer lounge. We're delighted to hear that you enjoyed the snacks, cold water, and soft drinks, as well as the convenience of having plenty of charging options for your phone. Your feedback is greatly appreciated and motivates us to continue providing a comfortable and welcoming environment for our guests.

March 22, 2025

Pleasant and efficient personnel Excellent waiting areas Thanks and take off the minimum requirement for words cause you are wasting my time More

by CCT1953
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Price LeBlanc Lexus responded

Thank you for your feedback. We're delighted to hear that you found our personnel pleasant and efficient and enjoyed our waiting areas. We appreciate your suggestion regarding the word requirement and value your input.

March 22, 2025

Fast,friendly, and generly very nice. From getting the keys, name, and opening the door, to finding out why needing service to getting payment. Just nice ! More

by Wmorgan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words. We're thrilled to hear that you had a positive experience with us at Price LeBlanc Lexus. Our team strives to provide fast and friendly service, and it's wonderful to know that you felt well taken care of throughout your visit. We appreciate your feedback and look forward to serving you again in the future.

March 22, 2025

Sales experience and customer service are good but the service department is borderline negligent and is going to cause a fatality at some point. The good: Very nice dealership. Sales people are very More

by John T
Workmanship
Recommend Dealer
No
Employees Worked With
Dustin Paddie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Price LeBlanc Lexus responded

Thank you for sharing your experience with us. We are pleased to hear that you found our dealership environment nice and enjoyed interacting with our sales team, especially Dustin Paddie. We sincerely apologize for the issues you encountered with our service department. Your feedback is invaluable, and we take it very seriously as it helps us improve our services. Your safety and satisfaction are our top priorities, and we appreciate your patience and understanding in this matter. If you have any questions or would like to elaborate further on your experience, please feel free to contact Michael Hutchinson, our Service Manager, at (225) 408-2205 or mhutchinson@leblancauto.com.

March 21, 2025

Perfect service. Fixed problem. Happy. Customer. All perfect. Great mechanic, staff and reception staff. Happy More

by 2KEITHRICHARDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Price LeBlanc Lexus responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. It's wonderful to know that our mechanic, staff, and reception team met your expectations and made you a happy customer. Your satisfaction is our top priority, and your feedback is greatly appreciated.