Price LeBlanc Lexus - Service Center
Baton Rouge, LA
1,402 Reviews of Price LeBlanc Lexus - Service Center
Very disappointed in Lexus service. I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through I purchased my 2005 Lexus RX330 New in 12/04. When summer came, I noticed A/C wasn't cooling properly and asked service to check. No problems. Through the years I've complained and had checked every summer, still no problems. Warranty is out, a/c still not cooling and told I needed new condenser. Lexus charged me to diagnose and repair costing $1200. Picked up vehicle, still not working properly, had husband ride with me to make sure I'm not crazy. Clearly blowing cool, not cold, only while traveling on highway, but blows hot air every 15 or so seconds, then cool again. When at red light or just idling, blows hot. Back to shop again. Asked for manager to ride with me but none available so got shop foreman to ride. He notices problem and said I never had any Lexus in for A/C. So, what I feel is there mustn't be any truly good certified A/C techs there. I'm sorry my vehicle must have been built on Monday or Friday when nobody felt like working. Now being told 2 fans near radiator need replacing to the tune of another $1200. Note, I've had someone check car personally before going to Lexus. Fans working perfectly. This tells me Lexus didn't actually properly diagnose and/or repair. Im not the average woman who doesn't know or doesn't research. I'm not going to allow myself to be ripped off by Lexus just changing parts at my expense. Do I really have to contact Lexus factory directly? I could have purchased a new vehicle with amount I've spent on Lexus suggested maintenance replacing spark plugs, water pump, hoses, belts, timing belt, fuel injection cleaning, and such. No problems but told I should change because of vehicle's age and suggested at 95,000 miles. Also new tires, battery, dashboard (later found it was product defect, and headlight assemblies (again defective). I'm beyond stressed, disappointed, and feel I'm getting royally screwed. If manager doesn't address properly, I'm going to factory. Been told I should get attorney. Do I really have to go to that extreme? Good words travel, bad words travel faster and further. 😬😡😡😡 More
I purchased my 2007 Lexus IS250 in Jan 2007. Immediately noticed a loud rattle in the dash. Took the car into the dealer 5 times without fix. The service manager treated me as though I were crazy. Ultimatel noticed a loud rattle in the dash. Took the car into the dealer 5 times without fix. The service manager treated me as though I were crazy. Ultimately refused to try to fix rattle. Had to resort to national office for service rep who fixed the problem. The Baton Rouge service manager was rude, condescending and did not belong anywhere near customer service. Since then, I have had a baby and purchased an SUV. Would have purchased Lexus RX but did not want to deal with dealer any further. Sold Lexus IS250 and went with Infiniti FX. More